Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Of note I had to have legal representation to settle on the amount agreed upon which does not speak well of United Van Lines
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/11/11) */
[redacted]'s complaint, filed with your office on November 4, 2015 has been referred to Mayflower Transit, LLC ("Mayflower") for review and response. The issues which are subject of this complaint were initially raised by Mrs. [redacted] with the local...
agent in October. The local agent conducted an investigation into the issues raised and on November 6, 2015 provided an email settlement proposal to Mrs. [redacted] to resolve this dispute. Per Mrs. [redacted]'s November 6, 2015 email she confirmed receipt of this offer and her acceptance of the offer to resolve this dispute.
Initial Business Response /* (1000, 5, 2015/10/22) */
As the Lead Customer Service Specialist, I have been asked to respond on behalf of Mayflower Transit LLC regarding the customer's request for $1,300.00 delay benefits.
While it is Mayflower Transit LLC intent to load each shipment onto one...
truck, there are times when it becomes necessary to divide a shipment among two or more trucks.
This can happen when the shipments that are loaded prior to the next pick up are greater than estimated taking up space set for the next pick up. This can be caused by additional items being added, bulkier items loaded, or a customer decides to take more than what was estimated.
Rather than jeopardize the entire shipment from being delivered late, the driver is to load essentials on the first truck so that a customer can set up their household.
Beds are considered to be essentials and it is our policy to load all beds on the main portion. However, on this move the customer instructed the driver to leave the guest bedroom set behind in the overflow portion.
The customer had a delivery spread of October 1, 2015 to October 8, 2015. The main portion arrived on October 1, 2015 and the overflow portion delivered on October 21, 2015.
The overflow portion does not qualify for delay benefits. However, we went outside the guidelines and offered the customer a $500.00 good will gesture as an apology.
The $500.00 customer service gesture will be our Full and Final Settlement and will have no impact on Cargo claims. To date the customer has not responded to accept or decline the offer.
Thank you for allowing me to respond to customer's complaint.
Dear Revdex.com, [redacted], [redacted],This is an Addendum to our Response email of Feb. 08, 2018.Going through our invoicing we again noticed that Credit Card Authorization Forms (3) emailed on 06/13/2017,07:11 CSTaddressed to both[redacted], underOrder InformationOrder Number: U 955-98-7Binding Estimate Charges: $17,709.94Total of $17,709.94 charged to credit cards:6261, $3,632.940267, $4,250.002009, $9,827.00Processed for payment on Jul 3, 2017Will attach a copy of one of these authorization forms for Proof that not only did we have the Personal Guarantee of agent [redacted] to [redacted] on 5/26/17 during his initial Estimate/visit, that United's Estimates we're Binding & Final, But, also over the phone to both [redacted] & [redacted] on 6/7/17 during our conversation with [redacted] who was driving down to Miami with his wife, and we Very Much Appreciated that he took the time to talk with us, just before we hired[redacted]/United and signed the contract.The ONLY reason we cancelled the other mover who not only came very highly recommended, does major moving inGainesville, FL, both for the University and for UF, Hospital, AND was cheaper by Several thousands, was because of the BINDING Contract and Personal Guarantee of Your Agent!Unfortunately the various reasons for the Supplement charges that include:* We did not inform of Split between Storage and Rental (we have many photos of Many boxes marked Storage and Open)* Some of the packing & sorting was to have been completed before movers arrival, False, we had FULL packing contract and* NEVER, ever did [redacted] who came to our home 6/13/17, second day of packing, mention ANY extra chargesfor Extra Labour to assist with extra packing and sorting during his visit on that day or Any Other day, But he did Tell [redacted] over the phone, end of June 2017 that He did Not Recall that Storage was to be involved, more lies!Both [redacted], Jan 15, 2018, and[redacted], Feb. 1, 2018 mention this in their emails, FALSE! Unfortunately both these ladies have Not been told the Truth!The REAL reason for the HostageOver Charge is Very Apparent in [redacted]'s voicemail to [redacted] which we emailed on 2/5/18:....the driver is going to need the extra labor to sort out everything out at destination, he requested 4 men to be compensated for an additional 6 hours..So not only did [redacted], [redacted], FL Not pack the Van for Storage & Rental, But they Charged Us for Not doing their job, packing the Van was Their Responsibility, but they ALSO GOUGED us by over charging! Only two(2) gentlemen showed up at2-6pm.We are in Disbelief!We most Certainly are Responsible for the $52.85 charge for extra miles between [redacted] & Cedarburg, WI.We are asking for a Refund of:* $629.64* $309.75, local movers to unload heavy furniture & boxes stacked on our dinning room table before it collapsed* Please tell us Where our spare parts box is?* Start the repairs on the Many damagesCaused by [redacted] because they were in a rush to get to their other job that Wed/ThursA Note of Disagreement:Mrs. [redacted], Lead Customer Specialist, [redacted]Wrote we placed credit card authorization on three credit cards, Yes correct, cards and amounts listed above, But authorization is just for the Mentioned amounts, and Your supplemental Charge is False & also mis calculated because of the labor over charge, so the fact that you charged $682.49 to our credit card 2009 this past week first, Without our Recent Approval, and (United has not forwarded this invoice charge to us as of today), is Not Appreciated.[redacted] sent the bill of$682.49 to collections and we received a notification letter from CCC of New York dated Jan. 23, 2018.On Jan. 29, 2018 I received a call from Mrs. [redacted], Controller, [redacted], Landslide, PA, (after we had reported this Dispute to the Revdex.com). She agreed to listen to our side of the story in order to Resolve this Amicably and under dispute & because we do not want our credit to be damaged & until Dispute is final, we sent out cheque # [redacted] for $682.49 which we mailed to Mrs. [redacted] on 01/29/18.The very next day Mrs. [redacted] called to say that she saw on her computer that United had processed $682.49 through our credit card ending in 2009. The dates were supposed to be on the previous date, not clear of when CC charge processed, and we Certainly do Not want to get Mrs. [redacted] into Trouble as she has been Very Nice, too many people involved, but please call us First before you charge anything on our credit cards.With sincere appreciation to All parties involved.[redacted] & [redacted]
Initial Business Response /* (1000, 9, 2015/06/22) */
We regret that this customer had a bad experience with their relocation. This move was booked under the authority of United Van Lines and its booking agent, Yarnall United in FL. This complaint should have been properly filed with the St....
Louis Revdex.com under United Van Lines. United has evidently already processed a claim for this customer and any further correspondence should be with their claims dept.
Final Business Response /* (1000, 20, 2015/07/15) */
We have reviewed your concerns and we do want to apologize that the services rendered did not meet your expectations. As an organization, we strive to provide a high level of customer service from the beginning of the move to the very end, including the claims process. After reviewing the claim, we paid the claimed amounts for the cement pagoda as well as the claimed amount for the lamp since the items could not be repaired. The dining room table and the dining room chair were authorized for repairs and the repair firm will return the items once the repairs are complete. Again, we want to make sure we have done everything to address your concerns.
Initial Business Response /* (1000, 5, 2016/02/05) */
As the Lead Customer Service Specialist, I have been asked to respond on behalf of United Van Lines regarding the customer's complaints. The customer is requesting compensation because the shipment delivered late.
The customer shipment was...
loaded and placed in origin Storage on November 20, 2015. The customer's estimate had a delivery spread of January 4, 2016 through January 9, 2016.
The customer contacted our offices on January 4, 2016 after arriving at destination requesting an estimated time of arrival. Unfortunately, due to an oversight, the shipment had not been scheduled. The shipment was not loaded from the warehouse until January 13, 2016 and delivered to the customer on January 22, 2016.
The delay benefits began at 5:00pm on January 9, 2016 and ended upon delivery January 22, 2016. The customer was entitled to the delay benefits of $100.00 daily allowance per their contract.
We mailed a delay claim settlement check #480906 today in the amount of $1,300.00 for 13 days delay, which has no impact on cargo claims.
We have apologized for the delay and regret that we were unable to meet the customer's expectations.
To Whom It May Concern: After further research into this dispute we have learned that we did not accurately inform this customer of the per diem charges and have since advised the customer that the charges will not be applicable to them. We therefore consider this matter...
resolved. Thank you for allowing us to respond. Regards, [redacted]
Good afternoon, As a Customer Service Specialist, I have been asked to respond on behalf of United Van Lines regarding the customer’s complaints and request for a full refund. UniGroup, Inc., the parent company of both United Van Lines and Mayflower Transit can arrange for an...
“Alliance” which allows the other carrier to haul a shipment. This is to allow the shipment to be serviced when assigning a driver. This is explained on the customer’s Bill of Lading, Page 5, Section 2. While it is also United Van Lines intent to load each shipment onto one truck, there are times when it becomes necessary to divide a shipment among two or more trucks. This happens when the shipments that are loaded prior to the next pick up are greater than estimated taking up space set for the next pick up. This can be caused by additional items being added, bulkier items loaded, or a customer decides to take more than what was estimated. Rather than jeopardize the entire shipment from being delivered late, the driver is to load essentials on the first truck so that a customer can set up their household. The customer had a delivery spread of February 5, 2016 to February 9, 2016. The main portion arrived on February 5, 2016. The overflow portion delivered on February 13, 2016. Overflow portions do not qualify for delay benefits. It is the van operator’s decision as to whether a not a shuttle is needed. The decision is dependent upon many factors, which include the safety and protection of property and the house hold goods to be unloaded. The customer was not charged for this shuttle service. The customer has submitted a Cargo Claim regarding damages and missing items. The claim will be reviewed and a settlement will be processed in accordance with the valuation they have chosen. We did not anticipate difficulties when the move was accepted nor was it intentional in anyway. We regret that we failed to meet the customer’s expectations. We are unable to compensate the customer based on her perceived level of service. Thank you, [redacted] Customer Service / Social Media Specialist United Van Lines / Mayflower Transit [redacted]@Unigroup.com Phone: 636.349.3822
Good afternoon, Please see our response to Revdex.com Complaint ID#[redacted]. If you have any questions, please let me know. [redacted] Customer Service / Social Media Specialist United Van Lines / Mayflower Transit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Mayflower notified Mr. [redacted] that their Austin, Texas warehouse was closing and storage at that property would not be available after 10/31/2016. Mr. [redacted] was presented with several alternative delivery options including – delivering his container to a local address in Austin,...
unloading his container at the Austin warehouse, and delivery to an alternate local storage provider. Mr. [redacted] eventually chose to have his container delivered to his parent’s address until he is ready for it to be moved to his new home. The container was delivered to the local address Mr. [redacted] provided on 10/14/2016. Mayflower customer service continues to communicate with Mr. [redacted] regularly and reviews of those phone calls finds no unprofessional conduct on behalf of their employees. [redacted] Director, Transport Solutions
Complaint: [redacted]
I am rejecting this response because:Good afternoon.We thank you and Revdex.comfor the response from [redacted],[redacted] L. [redacted] written onFeb.1, 2018 and received by us onFeb 02, 2018.We are Disputing the Response Emphatically, reasons to follow in separate email.I am asking to Please talk to the person from Revdex.com who is handling our Dispute over the phone, my cell is:[redacted]. I would like a mutually convenient time please so I am at home with our notes, to explain the time line and answer All questions they might have for clarification purposes.We are not clear about "our response" to not contain personal identifiable information as it will be posted!At this point our response must have names for Accountability issues, but once "Resolved or Not", we definitely want to write a Shorter version of our complaint only with company names,[redacted] and [redacted], [redacted], FL., But no personal names of individuals involved. Also we do Not want our surname (last name) to be published, only [redacted] & [redacted], FL or WI, [redacted] is a Doctor and our privacy is very important.We want to report [redacted],Member of Presidential Staff at Home Office, [redacted] for being BIASED.Jul 6, 2017.Day after Delivery in Cedarburgh, WI. [redacted] called United Home Office, @[redacted], Customer Service to report that she was held Hostage at Delivery on 7/05/17 for $713.62 and we were Disputing the charge.[redacted] reported the Dispute over the phone to [redacted] at Ext: [redacted].Several days later, on Jul 11, 2017 [redacted] realized that no support documents had been sent and called [redacted] leaving her a voicemail asking for [redacted]'s email so we could send Backup Information supporting out Dispute. [redacted] Never heard back from [redacted].July 14, 2017 we received an email and invoice from [redacted] saying that since that [redacted] signed the $713. 62 charge she agreed to it and it was valid.Same day [redacted] called [redacted] asking her how did she come to her conclusionwithout hearing our side of the story and that [redacted] was Held Hostage and signed Under Duress! [redacted] explained to [redacted] that the whole issue of the Extra charge was that [redacted], [redacted], FL had Not packed the van in Order of Delivery to Storage and Rental Townhome eventhough we spent all night 6/29/17 and into 6/30/17 sending emails to [redacted], [redacted], [redacted] in order for Van to be packed, "They" had asked for these Five emails with photos under the Premise that driver needed this to pack accordingly, yet when driver [redacted] arrived in Cedarburgh, Not only had he Not packed the Van, But Never given a copy of our emails![redacted], a very nice gentleman was Very Upset & Belligerent. He was stuck with a Lot of unexpected work, more time on our delivery than expected, loosing money, as he and three helpers sent from [redacted]'s, New Berlin, WI had to Unload the Van Completely, separate Storage & Rental, then Load for our rental three blocks away. I was told by [redacted] that [redacted] was ordering 4 men at 6 hours, Yet Only two men at 4 hours arrived, Again we have been Over charged!We have names of movers, telephone numbers, and a photo to support our statement.We are Also sending a copy of [redacted] voicemail to [redacted]. [redacted] was Very Stressed, Worried, somewhat scared, during delivery & certainly Perplexed as the Only reason we went with United is that [redacted] had Reassured us, more than once Over the phone, that our contract of $17,709. 94 was FULL Service, (which means [redacted] was to do ALL packing, & Binding Contract). [redacted] called from storage on 7/05/17, [redacted] on his cell asking for an explanation, yet8 months later, Still no return call from [redacted]. Zero Customer Service from [redacted] asked [redacted] for the name of[redacted] President in order for us to report [redacted]'s Prejudice and [redacted]'s response to [redacted] on 7/14/17 was, "You can report this to Anyone you wish, I sit on the President's Support Team, this matter will come to Me, and I, Again, will Deny your claim".And [redacted] did deny our Claim both over emails on 11/03/17 which we have forwarded to you, and Again inJan. 29 2018.Sincerely,[redacted] & [redacted] How Many Versions of the Truth are we going to Endure?Attached is the voicemail from [redacted], [redacted] Booking Agent who came to our home for the Initial Estimate on May 26, 2017 sent to [redacted]'s cell at:[redacted]The Extra Charge was requested by the driver, [redacted], BECAUSE [redacted] Team, [redacted], FL did Not do their job! Terrible Logistics! Why was the van Not packed for delivery to Storage & Rental Townhome? We have asked, never given a valid reason, just excuses![redacted] & [redacted]
Good morning, Please see our response to Revdex.com Complaint ID #[redacted]. Please contact me if you have any further questions. Thank you [redacted] Customer Service / Social Media Specialist United Van Lines / Mayflower Transit
Thank you for allowing us an opportunity to address your concerns. The claim settlement that was offered was within the coverage and guidelines of your move and the adjuster was correct in denying the items that were disposed of prior to Mayflower having the legal right to inspect the...
items. However, has a customer service gesture and to amicably resolve your claim, we will offer a settlement for the amounts claimed and issue a settlement check for $352.59. Thank you, [redacted]
Please see attached.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Of note I had to have legal representation to settle on the amount agreed upon which does not speak well of United Van Lines
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/11/11) */
[redacted]'s complaint, filed with your office on November 4, 2015 has been referred to Mayflower Transit, LLC ("Mayflower") for review and response. The issues which are subject of this complaint were initially raised by Mrs. [redacted] with the local...
agent in October. The local agent conducted an investigation into the issues raised and on November 6, 2015 provided an email settlement proposal to Mrs. [redacted] to resolve this dispute. Per Mrs. [redacted]'s November 6, 2015 email she confirmed receipt of this offer and her acceptance of the offer to resolve this dispute.
Business response scanned to file.
Initial Business Response /* (1000, 5, 2015/10/22) */
As the Lead Customer Service Specialist, I have been asked to respond on behalf of Mayflower Transit LLC regarding the customer's request for $1,300.00 delay benefits.
While it is Mayflower Transit LLC intent to load each shipment onto one...
truck, there are times when it becomes necessary to divide a shipment among two or more trucks.
This can happen when the shipments that are loaded prior to the next pick up are greater than estimated taking up space set for the next pick up. This can be caused by additional items being added, bulkier items loaded, or a customer decides to take more than what was estimated.
Rather than jeopardize the entire shipment from being delivered late, the driver is to load essentials on the first truck so that a customer can set up their household.
Beds are considered to be essentials and it is our policy to load all beds on the main portion. However, on this move the customer instructed the driver to leave the guest bedroom set behind in the overflow portion.
The customer had a delivery spread of October 1, 2015 to October 8, 2015. The main portion arrived on October 1, 2015 and the overflow portion delivered on October 21, 2015.
The overflow portion does not qualify for delay benefits. However, we went outside the guidelines and offered the customer a $500.00 good will gesture as an apology.
The $500.00 customer service gesture will be our Full and Final Settlement and will have no impact on Cargo claims. To date the customer has not responded to accept or decline the offer.
Thank you for allowing me to respond to customer's complaint.
Dear Revdex.com, [redacted], [redacted],This is an Addendum to our Response email of Feb. 08, 2018.Going through our invoicing we again noticed that Credit Card Authorization Forms (3) emailed on 06/13/2017,07:11 CSTaddressed to both[redacted], underOrder InformationOrder Number: U 955-98-7Binding Estimate Charges: $17,709.94Total of $17,709.94 charged to credit cards:6261, $3,632.940267, $4,250.002009, $9,827.00Processed for payment on Jul 3, 2017Will attach a copy of one of these authorization forms for Proof that not only did we have the Personal Guarantee of agent [redacted] to [redacted] on 5/26/17 during his initial Estimate/visit, that United's Estimates we're Binding & Final, But, also over the phone to both [redacted] & [redacted] on 6/7/17 during our conversation with [redacted] who was driving down to Miami with his wife, and we Very Much Appreciated that he took the time to talk with us, just before we hired[redacted]/United and signed the contract.The ONLY reason we cancelled the other mover who not only came very highly recommended, does major moving inGainesville, FL, both for the University and for UF, Hospital, AND was cheaper by Several thousands, was because of the BINDING Contract and Personal Guarantee of Your Agent!Unfortunately the various reasons for the Supplement charges that include:* We did not inform of Split between Storage and Rental (we have many photos of Many boxes marked Storage and Open)* Some of the packing & sorting was to have been completed before movers arrival, False, we had FULL packing contract and* NEVER, ever did [redacted] who came to our home 6/13/17, second day of packing, mention ANY extra chargesfor Extra Labour to assist with extra packing and sorting during his visit on that day or Any Other day, But he did Tell [redacted] over the phone, end of June 2017 that He did Not Recall that Storage was to be involved, more lies!Both [redacted], Jan 15, 2018, and[redacted], Feb. 1, 2018 mention this in their emails, FALSE! Unfortunately both these ladies have Not been told the Truth!The REAL reason for the HostageOver Charge is Very Apparent in [redacted]'s voicemail to [redacted] which we emailed on 2/5/18:....the driver is going to need the extra labor to sort out everything out at destination, he requested 4 men to be compensated for an additional 6 hours..So not only did [redacted], [redacted], FL Not pack the Van for Storage & Rental, But they Charged Us for Not doing their job, packing the Van was Their Responsibility, but they ALSO GOUGED us by over charging! Only two(2) gentlemen showed up at2-6pm.We are in Disbelief!We most Certainly are Responsible for the $52.85 charge for extra miles between [redacted] & Cedarburg, WI.We are asking for a Refund of:* $629.64* $309.75, local movers to unload heavy furniture & boxes stacked on our dinning room table before it collapsed* Please tell us Where our spare parts box is?* Start the repairs on the Many damagesCaused by [redacted] because they were in a rush to get to their other job that Wed/ThursA Note of Disagreement:Mrs. [redacted], Lead Customer Specialist, [redacted]Wrote we placed credit card authorization on three credit cards, Yes correct, cards and amounts listed above, But authorization is just for the Mentioned amounts, and Your supplemental Charge is False & also mis calculated because of the labor over charge, so the fact that you charged $682.49 to our credit card 2009 this past week first, Without our Recent Approval, and (United has not forwarded this invoice charge to us as of today), is Not Appreciated.[redacted] sent the bill of$682.49 to collections and we received a notification letter from CCC of New York dated Jan. 23, 2018.On Jan. 29, 2018 I received a call from Mrs. [redacted], Controller, [redacted], Landslide, PA, (after we had reported this Dispute to the Revdex.com). She agreed to listen to our side of the story in order to Resolve this Amicably and under dispute & because we do not want our credit to be damaged & until Dispute is final, we sent out cheque # [redacted] for $682.49 which we mailed to Mrs. [redacted] on 01/29/18.The very next day Mrs. [redacted] called to say that she saw on her computer that United had processed $682.49 through our credit card ending in 2009. The dates were supposed to be on the previous date, not clear of when CC charge processed, and we Certainly do Not want to get Mrs. [redacted] into Trouble as she has been Very Nice, too many people involved, but please call us First before you charge anything on our credit cards.With sincere appreciation to All parties involved.[redacted] & [redacted]
Initial Business Response /* (1000, 9, 2015/06/22) */
We regret that this customer had a bad experience with their relocation. This move was booked under the authority of United Van Lines and its booking agent, Yarnall United in FL. This complaint should have been properly filed with the St....
Louis Revdex.com under United Van Lines. United has evidently already processed a claim for this customer and any further correspondence should be with their claims dept.
Final Business Response /* (1000, 20, 2015/07/15) */
We have reviewed your concerns and we do want to apologize that the services rendered did not meet your expectations. As an organization, we strive to provide a high level of customer service from the beginning of the move to the very end, including the claims process. After reviewing the claim, we paid the claimed amounts for the cement pagoda as well as the claimed amount for the lamp since the items could not be repaired. The dining room table and the dining room chair were authorized for repairs and the repair firm will return the items once the repairs are complete. Again, we want to make sure we have done everything to address your concerns.
Initial Business Response /* (1000, 5, 2016/02/05) */
As the Lead Customer Service Specialist, I have been asked to respond on behalf of United Van Lines regarding the customer's complaints. The customer is requesting compensation because the shipment delivered late.
The customer shipment was...
loaded and placed in origin Storage on November 20, 2015. The customer's estimate had a delivery spread of January 4, 2016 through January 9, 2016.
The customer contacted our offices on January 4, 2016 after arriving at destination requesting an estimated time of arrival. Unfortunately, due to an oversight, the shipment had not been scheduled. The shipment was not loaded from the warehouse until January 13, 2016 and delivered to the customer on January 22, 2016.
The delay benefits began at 5:00pm on January 9, 2016 and ended upon delivery January 22, 2016. The customer was entitled to the delay benefits of $100.00 daily allowance per their contract.
We mailed a delay claim settlement check #480906 today in the amount of $1,300.00 for 13 days delay, which has no impact on cargo claims.
We have apologized for the delay and regret that we were unable to meet the customer's expectations.
To Whom It May Concern: After further research into this dispute we have learned that we did not accurately inform this customer of the per diem charges and have since advised the customer that the charges will not be applicable to them. We therefore consider this matter...
resolved. Thank you for allowing us to respond. Regards, [redacted]
We have emailed Ms. [redacted] a full and final settlement Release today that will need to be signed before we can issue our settlement.
Good afternoon, As a Customer Service Specialist, I have been asked to respond on behalf of United Van Lines regarding the customer’s complaints and request for a full refund. UniGroup, Inc., the parent company of both United Van Lines and Mayflower Transit can arrange for an...
“Alliance” which allows the other carrier to haul a shipment. This is to allow the shipment to be serviced when assigning a driver. This is explained on the customer’s Bill of Lading, Page 5, Section 2. While it is also United Van Lines intent to load each shipment onto one truck, there are times when it becomes necessary to divide a shipment among two or more trucks. This happens when the shipments that are loaded prior to the next pick up are greater than estimated taking up space set for the next pick up. This can be caused by additional items being added, bulkier items loaded, or a customer decides to take more than what was estimated. Rather than jeopardize the entire shipment from being delivered late, the driver is to load essentials on the first truck so that a customer can set up their household. The customer had a delivery spread of February 5, 2016 to February 9, 2016. The main portion arrived on February 5, 2016. The overflow portion delivered on February 13, 2016. Overflow portions do not qualify for delay benefits. It is the van operator’s decision as to whether a not a shuttle is needed. The decision is dependent upon many factors, which include the safety and protection of property and the house hold goods to be unloaded. The customer was not charged for this shuttle service. The customer has submitted a Cargo Claim regarding damages and missing items. The claim will be reviewed and a settlement will be processed in accordance with the valuation they have chosen. We did not anticipate difficulties when the move was accepted nor was it intentional in anyway. We regret that we failed to meet the customer’s expectations. We are unable to compensate the customer based on her perceived level of service. Thank you, [redacted] Customer Service / Social Media Specialist United Van Lines / Mayflower Transit [redacted]@Unigroup.com Phone: 636.349.3822
Hello We agreed to settle this file at 50k dollars and customer has accepted that settlement offer. Thanks!
Good afternoon, Please see our response to Revdex.com Complaint ID#[redacted]. If you have any questions, please let me know. [redacted] Customer Service / Social Media Specialist United Van Lines / Mayflower Transit
This was paid August 26, 2017 in the amount of $54.00.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Mayflower notified Mr. [redacted] that their Austin, Texas warehouse was closing and storage at that property would not be available after 10/31/2016. Mr. [redacted] was presented with several alternative delivery options including – delivering his container to a local address in Austin,...
unloading his container at the Austin warehouse, and delivery to an alternate local storage provider. Mr. [redacted] eventually chose to have his container delivered to his parent’s address until he is ready for it to be moved to his new home. The container was delivered to the local address Mr. [redacted] provided on 10/14/2016. Mayflower customer service continues to communicate with Mr. [redacted] regularly and reviews of those phone calls finds no unprofessional conduct on behalf of their employees. [redacted] Director, Transport Solutions
Complaint: [redacted]
I am rejecting this response because:Good afternoon.We thank you and Revdex.comfor the response from [redacted],[redacted] L. [redacted] written onFeb.1, 2018 and received by us onFeb 02, 2018.We are Disputing the Response Emphatically, reasons to follow in separate email.I am asking to Please talk to the person from Revdex.com who is handling our Dispute over the phone, my cell is:[redacted]. I would like a mutually convenient time please so I am at home with our notes, to explain the time line and answer All questions they might have for clarification purposes.We are not clear about "our response" to not contain personal identifiable information as it will be posted!At this point our response must have names for Accountability issues, but once "Resolved or Not", we definitely want to write a Shorter version of our complaint only with company names,[redacted] and [redacted], [redacted], FL., But no personal names of individuals involved. Also we do Not want our surname (last name) to be published, only [redacted] & [redacted], FL or WI, [redacted] is a Doctor and our privacy is very important.We want to report [redacted],Member of Presidential Staff at Home Office, [redacted] for being BIASED.Jul 6, 2017.Day after Delivery in Cedarburgh, WI. [redacted] called United Home Office, @[redacted], Customer Service to report that she was held Hostage at Delivery on 7/05/17 for $713.62 and we were Disputing the charge.[redacted] reported the Dispute over the phone to [redacted] at Ext: [redacted].Several days later, on Jul 11, 2017 [redacted] realized that no support documents had been sent and called [redacted] leaving her a voicemail asking for [redacted]'s email so we could send Backup Information supporting out Dispute. [redacted] Never heard back from [redacted].July 14, 2017 we received an email and invoice from [redacted] saying that since that [redacted] signed the $713. 62 charge she agreed to it and it was valid.Same day [redacted] called [redacted] asking her how did she come to her conclusionwithout hearing our side of the story and that [redacted] was Held Hostage and signed Under Duress! [redacted] explained to [redacted] that the whole issue of the Extra charge was that [redacted], [redacted], FL had Not packed the van in Order of Delivery to Storage and Rental Townhome eventhough we spent all night 6/29/17 and into 6/30/17 sending emails to [redacted], [redacted], [redacted] in order for Van to be packed, "They" had asked for these Five emails with photos under the Premise that driver needed this to pack accordingly, yet when driver [redacted] arrived in Cedarburgh, Not only had he Not packed the Van, But Never given a copy of our emails![redacted], a very nice gentleman was Very Upset & Belligerent. He was stuck with a Lot of unexpected work, more time on our delivery than expected, loosing money, as he and three helpers sent from [redacted]'s, New Berlin, WI had to Unload the Van Completely, separate Storage & Rental, then Load for our rental three blocks away. I was told by [redacted] that [redacted] was ordering 4 men at 6 hours, Yet Only two men at 4 hours arrived, Again we have been Over charged!We have names of movers, telephone numbers, and a photo to support our statement.We are Also sending a copy of [redacted] voicemail to [redacted]. [redacted] was Very Stressed, Worried, somewhat scared, during delivery & certainly Perplexed as the Only reason we went with United is that [redacted] had Reassured us, more than once Over the phone, that our contract of $17,709. 94 was FULL Service, (which means [redacted] was to do ALL packing, & Binding Contract). [redacted] called from storage on 7/05/17, [redacted] on his cell asking for an explanation, yet8 months later, Still no return call from [redacted]. Zero Customer Service from [redacted] asked [redacted] for the name of[redacted] President in order for us to report [redacted]'s Prejudice and [redacted]'s response to [redacted] on 7/14/17 was, "You can report this to Anyone you wish, I sit on the President's Support Team, this matter will come to Me, and I, Again, will Deny your claim".And [redacted] did deny our Claim both over emails on 11/03/17 which we have forwarded to you, and Again inJan. 29 2018.Sincerely,[redacted] & [redacted] How Many Versions of the Truth are we going to Endure?Attached is the voicemail from [redacted], [redacted] Booking Agent who came to our home for the Initial Estimate on May 26, 2017 sent to [redacted]'s cell at:[redacted]The Extra Charge was requested by the driver, [redacted], BECAUSE [redacted] Team, [redacted], FL did Not do their job! Terrible Logistics! Why was the van Not packed for delivery to Storage & Rental Townhome? We have asked, never given a valid reason, just excuses![redacted] & [redacted]
Good morning, Please see our response to Revdex.com Complaint ID #[redacted]. Please contact me if you have any further questions. Thank you [redacted] Customer Service / Social Media Specialist United Van Lines / Mayflower Transit
Thank you for allowing us an opportunity to address your concerns. The claim settlement that was offered was within the coverage and guidelines of your move and the adjuster was correct in denying the items that were disposed of prior to Mayflower having the legal right to inspect the...
items. However, has a customer service gesture and to amicably resolve your claim, we will offer a settlement for the amounts claimed and issue a settlement check for $352.59. Thank you, [redacted]
Complaint: [redacted]
I am rejecting this response because: I should be fully refunded.
Sincerely,
[redacted]