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UniGroup, Inc

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I am [redacted] owner of Pau.er fitness. I take pride in my business and strive to be professional and successful.[redacted] did not fulfill her contract agreement for her personal training. [redacted] pays the amount of $280 a month for training as she has paid this amount since she started...

training a year and a half ago. Every client is offered a copy of agreement at the time of signing the agreement. On September 17, 2015 a new contract was signed to continue training with the same rate of $280.00per month. [redacted] paid this amount at the time of signing. In the end of December she discussed with me she was in a financial bind and her fiancé lost his job. I asked if her fiancé wanted to help install the laminate flooring into my new training studio, to make some side money. I did not need him to do this because I had a licensed contractor putting the flooring in, but I wanted to help her and their family out. A check was issued in the amount of $250 check number 1516 on February 1 2016 for the help from her fiancé. [redacted] was having a breast augmentation, I had no problem freezing her account for medical reasons but as stated in the agreement section 3 a doctors note is needed. This was not provided. When [redacted] came back to training I let her know she needed to have a credit card updated on our computer system just in case she was not able to come in to the studio to make cash payments before the  first of each month when monthly payments are due. I also let [redacted] know that her gym dues will be starting again because last year she won a partner challenge for a free membership for a year.  I let her know there was an increase of nine dollars a month than what she was paying a year ago. I never changed my pricing as she states based on what I think people could pay nor do I ask them anything about their financial situations. Everyone in my facility is fully clear on their payments before they are charged. I never change pricing as she states and all contracts are signed together. Unfortunately [redacted] has not fulfilled her agreement with the remaining payments on her personal training contract. Maybe it was because [redacted] has a wedding coming up or maybe it was her breast implants but our contract states that it's an agreement and it needs to be fulfilled. As a professional  business that doesn't receive payment a letter with her remaining balance was mailed to the address on file.

Let me first begin by saying I, Jamee Pau, am emphatically dedicated to my clients, and my business. I strive to provide the highest caliber of motivation to ensure my clients succeed in their fitness goals. I have earned Top Female Trainer for the last three years as well as Enturpunuer of the year...

by the Chamber of Commerence. I am active in my community and am a proud small business owner. [redacted] first approached me in early December 2015 for personal training and a gym membership. She expressed she was unhappy with her pass trainers, and financially burdened however, she was willing to take on the expense to pursue her fitness goals.Pau.er Fitness’ rates are as follows: Initial Enrollment $199, Gym Membership $49 per month, Personal Training Sessions are $50 per 30 minutes. As an introductory rate, there are flyers in several local publications which offer a rate of 10 Personal Training Sessions for $200. [redacted] chose the introductory rate with a flyer she had seen. I reduced the Initial Enrollment to $99, Gym Membership $49, and 10 Personal Training Sessions for $200. All my training sessions are 30 minutes as it states in all flyers and disscussed at initail consultation. At the time of our intial consultation [redacted] stated her bank card was coming in the mail but she could write a check for the personal training, she stated as soon as it comes in the mail she would give me her new card number for membership and for enrollment. [redacted] never followed through by giving me her card number so enrollmemnt nor membership was ever paid for.During our intiatl consult we discussed her training schedule. We highlighted which classes she was able to attend and I explained that I urge my clients to do at least 30 minutes of cardiovascular activity on training days. I made sure [redacted] understood she was committing to 60 minutes of total training with 30 minutes of it being cardiovascular and 30 minutes of it was going to be with me doing strength training.Over the course of three weeks, [redacted] was able to commit to 6 training sessions. Her first assement which was on December 26th was an hour session, it took longer than scheduled because of my concern of the supplments she was taking. I went over nutrition and expressed my belief on whole foods rather then pre workouts, pills, etc. My methods of living a heathy lifestyle by fitness and eating clean is something I strive for and I try to get my clients to understand that as well.After the first assesment, [redacted] and I met another five times. [redacted] never came in early to get her cardiovascular training in, so if I had extra time I would spend it with her to help get her heart rate up and burn some more calories extending her 30 minutes of strength training to possibly upto 60 minutes.After the third week of training I was leaving for a scheduled trip which would take me out of work for 7 days, I told her of this during our intial consult. I scheduled group fitness classes that she could attend while I was gone, she attended three of them. Once I got backfrom my trip, our training schedule would continue like before--she never showed up for our last four training sessions.All my clients log in their personal training sessions as well as any group fitness classes that they attend. Unfortunately, [redacted] logged her personal training and group fitness classes all in one column, so to make it clear I redid her login sheet so we could see what she had done and still had available.Reguardless of what she used or did not use she purchased 10 (30) minute sessions as well as a gym membership at the rate of $49 a month with a pro-rated for December of $6.40 and an intaial enrollment of $99 for a total of $354.40. I only received one check in the amount of $209. Per the initial signed agreement; Enrollment is still due, along with the Gym Membership. I tried to discuss this matter with [redacted], explaining to her understand she owes more than I would refund her for the 4 Personal Training Sessions that remain. In the end I'm the one out $150.Thank you,Jamee Pau[redacted]

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