Initial Business Response / [redacted] (1000, 10, 2015/09/11) */ Hello, Your client has stayed with us from ** [redacted] to ** [redacted] During his stay he flooded his bathtub, the water flowed through the ceilings of the lower level, we tried to prevent knocking at the door but he refused to open up Furniture, personal business were damaged and the walls and ceiling tiles Your client was warned that a $ cleaning fee would be applied to him, he recognized his error but refused to pay the fee (although this is clearly stated in the hotel policy) After his departure and a major clean (see photos) we rented the room many times with no problems of water (there was no hole in the tub) We work hard to satisfy our customers, but in this case we do not refund cleaning fees Thank you and have a nice day [redacted] (***)
Initial Business Response /* (1000, 10, 2015/09/11) */
Hello,
Your client has stayed with us from **/**/** to **/**/**
During his stay he flooded his bathtub, the water flowed through the ceilings of the lower level, we tried to prevent knocking at the door but he refused to open up
Furniture,...
personal business were damaged and the walls and ceiling tiles.
Your client was warned that a $ 50 cleaning fee would be applied to him, he recognized his error but refused to pay the fee (although this is clearly stated in the hotel policy)
After his departure and a major clean (see photos) we rented the room many times with no problems of water (there was no hole in the tub)
We work hard to satisfy our customers, but in this case we do not refund cleaning fees
Thank you and have a nice day
[redacted])
Initial Business Response / [redacted] (1000, 10, 2015/09/11) */ Hello, Your client has stayed with us from ** [redacted] to ** [redacted] During his stay he flooded his bathtub, the water flowed through the ceilings of the lower level, we tried to prevent knocking at the door but he refused to open up Furniture, personal business were damaged and the walls and ceiling tiles Your client was warned that a $ cleaning fee would be applied to him, he recognized his error but refused to pay the fee (although this is clearly stated in the hotel policy) After his departure and a major clean (see photos) we rented the room many times with no problems of water (there was no hole in the tub) We work hard to satisfy our customers, but in this case we do not refund cleaning fees Thank you and have a nice day [redacted] (***)
Initial Business Response /* (1000, 10, 2015/09/11) */
Hello,
Your client has stayed with us from **/**/** to **/**/**
During his stay he flooded his bathtub, the water flowed through the ceilings of the lower level, we tried to prevent knocking at the door but he refused to open up
Furniture,...
personal business were damaged and the walls and ceiling tiles.
Your client was warned that a $ 50 cleaning fee would be applied to him, he recognized his error but refused to pay the fee (although this is clearly stated in the hotel policy)
After his departure and a major clean (see photos) we rented the room many times with no problems of water (there was no hole in the tub)
We work hard to satisfy our customers, but in this case we do not refund cleaning fees
Thank you and have a nice day
[redacted])