Union Air Heating & Cooling, Inc

Review: I had call them on Friday and Little their tech says it will cost 100$ . I asked for my warranty NO ONE has any info and office is closed.Call back on Mon and [redacted] Claims to be a Office Manager says someone will be out on Wed and I do not have schedule book with me but will call you back.

Now today is Wed and No one came in I have to call back and She was very unprofessional and said we can not come till next week.

We had service from them for TEN YEARS AND that HOW it sucks BEEN WITHOUT AIR CONDITIONER IN 98 DEGREE AND I HAVE TO WAIT FOR NEXT WEEK???

Business

Response:

[redacted] did call May 8, 2015, and declined emergency service

with out on call technician, as she didn’t know whether she still had any parts

and labor warranty and did not want to pay for those services.On May 11, 2015, our office Manager, who has been with our

firm for over 10 years and is always courteous and professional, spoke with **

[redacted] after looking at her file, which has the same warranty status paperwork

the customer received from the manufacturer, and informed her that her extended

parts and labor warranty has expired on January 17, 2015. At that time, she

stated she did not access to the appointment book as our [redacted] was

going over scheduled calls with the technicians for Monday were booked out at

least through Wednesday to schedule any regular hours appointment from

customers who had called the previous week. She asked that if she had not

received a call back from our office due to the volume of incoming calls for

her to place try calling back, and no appointment was given to her at that

time. Our [redacted] made the return call to the customer to try and

schedule but did not reach her and left a voicemail. [redacted] did not return

her phone call until the afternoon on Wednesday May 13, 2015, and was informed

we did not have any openings until the following week during regular office

hours, as we had to return to warranty customers to install parts from previous

calls earlier in the week. She apologized to the customer stating we were trying

to get to as many customers as possible and offered our emergency services once

again where customer declined and then hung up on the call.

I am very disappointed with this company. I registered on line and did not receive a call back. So I called them. Receptionist told me they were very busy. The lady was not friendly at all and acted like she did not want to make an appointment. But we finally scheduled an appointment for Friday. Thursday she. [redacted] me and tells me that they HAVE to reschedule becUse they got a bunch of parts and warranties in. I told her that I had already made arrangements to be there for my appointment. She said her office manager told her they have to postpone me till next Friday for the same reason. I had a scheduled appointment they should honor that. I told her she did not HAVE to move me any where to just cancel. They are very unprofessional and apparently not managed very well. I like to use local businesses very the big guys but I will not call the agIn for any service and will be sure none of my friends or family use them either. I have lived in the petersburg area for 40 years and know a lot of people!