Union Bank

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This issue was addressed back on 2/2/2015 when we first received the complaint. According to our records, Mr. [redacted] made a request for health plan information through an on line request form. This request was sent to us by a partner company who received the request. Our call log shows that multiple...

attempts were made to reach Mr. [redacted] to provide him with the information we believed he had requested. Although the number of calls made to Mr. [redacted] were within our established compliance guidelines, we sent Mr. [redacted] a letter of apology on 2/2/2015 (see attached) for any inconvenience our calls may have cause him. Mr. [redacted] has also been place on our internal Do Not Call list preventing any future calls being made by our company.    Should you have any future questions or concerns regarding this matter, please feel free to contact me.Sincerely,[redacted]Compliance OfficerTruBridge, Inc.

According to our records it shows that we sent a mail solicitation
piece to a [redacted] that was scheduled to be delivered on October 1st,
of this year. There is also a record of Mr. [redacted]alling our office on
October 1st to request that we stop mailing to his father because...

his
father had passed. Based on that call, on October 1st the representative placed [redacted] name and address on our do not call and do not mail list. No further
contact attempts, by mail or otherwise, have been made to [redacted] by
our company.
As for how we obtained the name and address of [redacted] we work with very credible lead generating organizations which provide us with our
mailing data. These organizations have a proven history of providing demographic
data that is close to 100% accurate. Unfortunately, when dealing with very
large numbers of mailings, even a small fraction of a percent of error will
result in unintended mailing pieces being sent. Please understand we have absolutely
no intention of sending mail to anyone other than an eligible, interested recipient. We do apologize for this mail piece being sent and we assure you
that the address o[redacted] has been placed on
our internal Do Not Mail list and we have notified our lead vendor of the same.

Review: I overpaid on a loan with Union Bank, resulting in a refund that should be due to me. The last statement I received from them was on June 28, 2013 (attached), showing a small credit (negative 5 cents balance on a loan), which should have been refunded. However, I never heard from Union Bank again. When I went into a branch today, they couldn't explain where the 5 cents went. The branch staff was at least helpful in trying to research it. Obviously the amount is small; however I wonder if this is happening to other customers of Union Bank as well. Put together, the numbers add up quickly!Desired Settlement: Provided a refund or proof that a refund was made. Thank you.

Review: Bank keeps deactivating debt card for fraud. We have never filled fraud on this account and it dosn't matter if he charges $2 or $200 the card gets deactivated. Asked the bank and they say that there is nothing they can do he is better off using card as ATm and not MasterCard. So I pay monthly for debt/credit card but I can't use the MasterCard because the bank said that the card will be deactivated every time for fraud because they don't know if it is him using the card. I have no problem using my card on the same account. I have charged up to $800 on this account with my card. This is a joint account be everything is only happening to him. The bank holds his pay check every time we deposit to the account. And they want to say its because we don't. We will put his paycheck through the account enough even though we have been putting the same check amt through the account for a year now. There has to be something that can be done.Desired Settlement: Change their policy and stop the deactivtions.

Business

Response:

Union Bank appreciates the opportunity to review and respond to your concerns. On behalf of the Office of the President, I apologize for any frustration this matter has caused you. Bank records show that the debit card in question was blocked by our fraud department on one occasion. Please expect a more detailed response to your concerns by mail. Should you have any questions regarding this matter, you will find my contact information in my response.

Sincerely,

Office of the President

Union Bank, N.A.

Review: I filed my income tax with M&M Taxes in South Carolina in 2009 and had to verify I was related to the dependents that I had claimed due the Santa Barbara bank and Trust started calling me claiming that I took out a loan with them, so I tried to disputed by sending the required information of my name written 5 times and a photo id and statement explaining why I believe I never took a loan out with them being I was too young at the time and was going to college and living with my parents where I did not even need to worry about the delay of my tax refund coming to my account 6 weeks later. Irs even states I got a direct deposit never a rapid loan which a check up front from Santa Barbara Bank whom M&M Tax services uses to process their tax refunds, so they claim I got 6,517.00 from them when Irs states I got 5,287.38 instead because they sent me my check not the bank of Santa Barbara. Santa Barbara bank and trust even told me in 2009 that I did not owed anything so I thought they were out my life off my credit, but I see they were just waiting to steal my money.The Santa Barbara bank and trust now owed by Union bank took my money for taxes that I filed this year with tax slayer which I was waiting to get in the amount of 7,035 to have them take 4,224.00 and tell me that they only take what is owed to them shocked me so bad I was mad and told them I was going to get in contact with Revdex.com where the representative states "oh could it had be Identify theft?" I said possible and wanted my money back Santa Barbara bank and trust told me to do a police report and to send in yet again my 5 signatures with my name and a photo I did not this time I called for help so I could get my case settled and them off my credit which they was on my credit history since 2009 about 6 years.Desired Settlement: I want my money back of 4,224.00 back and I want money for the stress and pain they put my credit history through for the pass 6 years of credit score being low due to this issue as well. I will need a lawyer if I can not get the interest of 6 years of stress and money being taken from me as well as I want my money to be put back into my account as fast the Santa Barbara bank and trust now owed my Union bank to place my money in my account as soon as possible and a apology letter.

Business

Response:

Review: Union Bank has repeatedly change the order in which our checks are being paid so they can charge more overdraft fees to our account. I have documented, and printed up online statements that support my claim. This is unlawful and I would like something done about it.Desired Settlement: I would like Union Bank to refund the monies they took from us fraudulently. This is a horrible and dishonest banking practice, and they shouldn't be able to do this to anyone!

Review: On April 23rd, 2013, I corresponded with Union Bank via telephone and had my savings and checking account closed. The balance of each account was to be delivered by mail via cashiers checks in 7-14 days. The checks were not received within a month, so a call was placed to Union Bank to find out the status. Confirmation was received that the accounts had been closed on April 26th and checks had been mailed. Since the checks were not received, it was deemed that they had been lost in the mail, and a stop was to be put on those checks and new ones were going to be cut. Another call a week later to Union Bank confirmed that no action had been done since the last call, but the checks were to be expedited. Another call a week later and still no action had been done and no explanation could be told. It has now been 67 days since my initial call to close my accounts and I have not received my money. This is both unprofessional and concerning.Desired Settlement: The balance of the checking and saving account is to be mailed to the provided address within 7-14 days via cashiers check.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9602521, and find that this resolution is satisfactory to me.