Union Buick-GMC

IN RESPONSE TO THE COMPLAINT ISSUED BY [redacted] *** [redacted] CAME IN TO PURCHASE A VEHICLE [redacted] HAD A VEHICLE WHICH WAS LEASED AND WAS AT MATURITYTHERE WAS A CHARGE FOR OVER MILEAGE AND EXCESS WEARWE AS A DEALER PREFER NOT TO BE INVOLVED IN SUCH SITUATIONSTHE CUSTOMER WAS GOING TO GIVE THE DEALER MONEY FOR THE EXCESS WEAR AND OVER MILEAGETHE DEAL WAS COMPLETED WITH ALL PARTIES IN AGREEMENT THAT THE CUSTOMER WOULD KEEP ALL MONEY DOWN TO APPLY TOWARDS OVER MILEAGE AND EXCESS WEARTHE DEALER EVEN AGREED TO MAKE FIRST MONTHLY PAYMENT FOR THE CUSTOMER

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] and his friend were at our dealership and did purchase vehicles I do remember them because they did spend over hours at the store and I myself the General Manager help them personally in order for them to get to the price that was in there budget and for them to be completely satisfied As for the millage, it was clearly stated on the contract, which they did sign voluntarily Now in regards to the phone call that the salesman, [redacted] made to the customer he simply was stating that if the customer was unsatisfied with anything they should have called him before they filled out the survey, because he would lose out on his bonus if filled out incorrectly [redacted] did not curse nor say anything offensive in regards to sexual preferences Union Buick GMC is a very respectful company When we heard from General Motors and the complaint issued to us My customer service representative called the customer immediately I was present the both times that she did call with no success or response on there behalf The resolution that the customer is asking is impossible and I would be more than happy to explain to them the many reasons why we can not take back the vehicles One of the reasons is because they had a trade which was either sold or wholesaled I would like for [redacted] to give me a call personaly after the holidays to clarify any other loose ends he may feel there areSincerely, [redacted] General Manager

Good Morning, Representatives here at Union Buick GMC have spoke with [redacted] several times.  It was explained to [redacted] that his title was down at NJDMV in Trenton having a correction done.  We finally received the titleback from NJMVC yesterday and it is available for him...

to pick up.  Our Finance Manager placed a call to [redacted] this morning to let him know he may come in and  pick it up.If you have any other questions or concerns pertaining to this complaint please do not hesitate to let us know. Sincerely,Lisa M. G[redacted]ControllerUnion Buick GMC

[redacted] IS THE OWNER OF A 2013 CHEVROLET CAPTIVA BOUGHT FROM UNION BUICK GMC 0N 6/16/16.OM 7/1/16 [redacted] BROUGHT THE VEHICLE IN COMPLAINING OF VEHICLE OVERHEATING AND CUTTING OFF. WE CHECKED FOR CODES NO CODES WE ROADTESTED CAR 24 MILES COULD NOT GET VEHICLE TO ACT UP.  [redacted]...

VEHICLE HAD A ISSUE WITH THE VEHICLE HAVING A CHECK ENGINE LIGHT ON AND CAR STALLING OUT, THE VEHICLE WAS BROUGHT IN TO UNION BUICK GMC ON 10/25/16. WE FOUND CODES IN VEHICLE U0100V U2106 U2106 ALL LOSS OF COMMUNICATION CODES. WE FOUND NO COMMUNICATION OUT OF ECM-ENGINE CONTROL MODULE-WE REPLACED  AND PROGRAMMED ECM AND ROAD TESTED THE CAR AND IT WAS FINE. CUSTOMER PICKED UP VEHICLE ON 10/26/16-ALSO SHE WAS SUPPLIED WITH A LOANER  VEHICLE WHILE HER'S WAS BEING REPAIRED. [redacted] BROUGHT BACK THE VEHICLE ON 10/31/16 STATED THAT THE CAE WAS STALLING OUT AND WOULD  NOT RESTART-WE FOUND ECM PINS BACKED OUT OF CONNECTOR AND REPAIRED ROAD TESTED CAR 121 MILES AND CAR DID NOT STALL OR NOT START. [redacted] PICKED UP VEHICLE OM 11/21/16. [redacted] BROUGHT THE VEHICLE BACK IN ON 12/21/2016 COMPLAING OF VECHICLE STARTED TO LOSE POWER AND CHECK ENGINE LIGHT ON AND CAR STALLED WHEN COMING OFF HIGHWAY.CHECK CAR FOR CODES CODE  U2106 CONTACT GM TECHNICAL ASSISTANCE AND THEY RECOMMENDED TO TIGHTEN AND CLEAN ALL GROUND TERMINALS,CLEAN AND TIGHTEN GROUNDS AND ROAD TESTED CAR 87 MILES DID NOT ACT UP. CONTACTED [redacted] AND ADVISED HER TO PICK UP VEHICLE AND SHE REFUSED SAID THAT SHE WASL TALKING TO SALES ABOUT TRADING IN VEHICLE. CONTACTE DHER NUMEROUS MORE TIMES AND SAID THAT SHE WAS NOT PICKING UP VEHILE. SPOKE TO SALES MANAGER AND HE SAID THAT [redacted] WAS TRYING TO GET A LOAN BUT NEEDED A CO-SIGNER. [redacted] STATED TO SALES DEPARTMENT THAT SHE WOULD GET A CO-SIGNER. [redacted] STATED THAT HER CO-SIGNER WOULD NOT SIGN FOR HER. AT THAT POINT WE TOLD HER THAT SHE WOULD HAVE TO RETURN OUR LOANER AND PICK UP HER VEHICLE. SHE RETURNED HER LOANER BUT LEFT HER CAR HER. WE TRIED ON NUMEROUS OCCASIONS TO CONTACT HER BUT TO NO AVAIL. AS YOU CAN SEE BY THIS STORY WE HAVE DID ALL WE COULD DUE TO SATISFY CUSTOMER'S CONCERN WITH VEHICLE BUT ON NUMEROUS OCCASIONS WE COULD NOT GET VEHICLE TO ACT UP. IF YOU NEED TO REACH ME MY NAME IS TOM P[redacted] SERVICE DIRECTOR [redacted] CODE

[redacted] and his friend were at our dealership and did purchase 2 vehicles.  I do remember them because they did spend over 7 hours at the store and I myself the General Manager help them personally in order for them to get to the price that was in there budget and for ...

them to be completely satisfied.  As for the millage,  it was clearly stated on the contract, which they did  sign voluntarily.  Now in regards to the phone call that the salesman, [redacted] made to  the customer he simply was stating that if the customer was unsatisfied with anything they  should have called him before they filled out the survey, because he would lose out on his bonus if filled out incorrectly.  [redacted] did not curse nor say anything offensive in regards to sexual preferences.  Union Buick GMC is a very respectful company.  When we heard from General Motors and the complaint issued to us.  My customer service representative called the customer immediately.  I was present the both times that she did call with no success or response on there behalf.  The resolution that the customer is asking is impossible and I would be more than happy to explain to them the many reasons why we can not take back the vehicles.  One of the reasons is because they had a trade which was either sold or wholesaled.  I would like for [redacted] to give me a call personaly after the holidays to clarify any other loose ends he may feel there are. Sincerely,[redacted] General Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

CUSTOMER BROUGHT VEHICLE INTO DEALERSHIP ON 07/11/2016 2008 GMC YUKON VIN [redacted] COMPLAINING OF LOW OIL PRESSURE LIGHT COMING ONUPON INSPECTION OF VEHICLE WE FOUND CODES STORED P0521 P0455 P1175. AS PER CONVERSATION WITH CUSTOMER HE OK'D ADDITIONAL DIAGNOSTIC TIME TOCONTINUE REPAIRS....

REMOVE ENGINE OIL FILTER FOUND METAL IN FILTER AND FILTER COLLAPSED. REMOVE OIL PAN TO INSPECT FOR METAL CONTAMINATION NONE FOUNDADVISED CUSTOMER THAT HE WILL NEED TO START BY REPLACING OIL PRESSURE SWITCH WITH A COST OF $852.64 TO START BY REPLACING SENSOR CUSTOMERDECLINED AND WE REPLACED OIL PAN GASKET AND REINSTALLED PAN. ADVISED CUSTOMER THAT LOW OIL LIGHT STILL ON HE TO VEHICLE OUT OF SHOP WITHLIGHT ON. CUSTOMER ALSO TOLD US THAT HE JUST HAD WORK DONE ON THIS COMPLAINT BY OUTSIDE REPAIR SHOP BEFORE HE CAME TO UNION BUICK GMC.

Complaint: [redacted]
I am rejecting this response because: It seems as if the dealership isn't concerned with my complaint. The dealership wants to wait until after the holiday's in order to speak about my situation. How inappropriate and unprofessional they are acting. They are only going by what their sales rep [redacted] said to them. They are covering up for him and looks like they are just ignoring me. They haven't called me at all. GM Corporate offices has called me to see if they have called me and they are also investigating this matter. They should have let the sales rep go and called me to remediate this problem. They just prefer to wait 2 more weeks and make believe nothing has happened. I will also be calling the Attorney General's office to make a formal complaint against the dealership for wrongful doing.
Regards,
[redacted]

IN RESPONSE TO THE COMPLAINT ISSUED BY [redacted]. [redacted] CAME IN TO PURCHASE A VEHICLE. [redacted] HAD A VEHICLE WHICH WAS LEASED AND WAS AT MATURITY. THERE WAS A CHARGE FOR OVER MILEAGE AND EXCESS WEAR. WE AS A DEALER PREFER NOT TO BE INVOLVED IN SUCH SITUATIONS. THE CUSTOMER WAS GOING TO GIVE THE DEALER...

MONEY FOR THE EXCESS WEAR AND OVER MILEAGE. THE DEAL WAS COMPLETED WITH ALL PARTIES IN AGREEMENT THAT THE CUSTOMER WOULD KEEP ALL MONEY DOWN TO APPLY TOWARDS OVER MILEAGE AND EXCESS WEAR. THE DEALER EVEN AGREED TO MAKE FIRST MONTHLY PAYMENT FOR THE CUSTOMER.

Review: CONTEST SCAM

I received an advertisement from this dealership that stated they had a contest going on and if your 'scratch off " numbers matched the numbers on the contest device on the advertisement, you were guaranteed a prize:

1) His and her new Vehicles (or $100,000)

2) progressive cash payout

3) "Up to" $500 [redacted] 4) Playstation 4

I forget the last two 'prizes"

So when you go in, the AUTOMATICALLY try to sell you a vehicle without going over the Contest rules or prizes first. When I told the person I was not there to purchase a vehicle at this time, he went to speak to his manager and I overheard them speak that I am not going to purchase today or the near future, and then the sales person came back with a '$5 [redacted]" gift card 'prize'..

So it appears that you only get a better prize IF you purchase something, which means this is a SCAM and NOT a random prize giveaway!!Desired Settlement: To have the state investigate their sales practices and the rigging of their contests.

Business

Response:

This flyer is handled by a company call [redacted] It is all insured company. This scratch off has the same odds as a golf outing with a "hole in one". All flyer have a guarantied winner and all rules and regulations are disclosed at the bottom of each flyer, as required by law. There is no purchase necessary. Of course this is to get the people familiar with our location and not to entice the people. If the customer would like to come in we can go over the rules and regulations we will do so with no problem, as stated on the flyer.

Review: Dealer Promised to take responsibility for remaining lease payments and cancellation fees and asked us to take responsibility for excess miles. We paid to [redacted] for the excess mile charges but the dealer is refusing to pay for the remaining lease payments and the cancellation fees. They have changed their story and is refusing to pay for what was promised at the time of purchase of the new vehicle.Desired Settlement: Dealer pay for 2 outstanding lease payments and the cancellation fee.

Business

Response:

IN RESPONSE TO THE COMPLAINT ISSUED BY [redacted] CAME IN TO PURCHASE A VEHICLE. [redacted] HAD A VEHICLE WHICH WAS LEASED AND WAS AT MATURITY. THERE WAS A CHARGE FOR OVER MILEAGE AND EXCESS WEAR. WE AS A DEALER PREFER NOT TO BE INVOLVED IN SUCH SITUATIONS. THE CUSTOMER WAS GOING TO GIVE THE DEALER MONEY FOR THE EXCESS WEAR AND OVER MILEAGE. THE DEAL WAS COMPLETED WITH ALL PARTIES IN AGREEMENT THAT THE CUSTOMER WOULD KEEP ALL MONEY DOWN TO APPLY TOWARDS OVER MILEAGE AND EXCESS WEAR. THE DEALER EVEN AGREED TO MAKE FIRST MONTHLY PAYMENT FOR THE CUSTOMER.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I bought a car on 7/12/14. I arrived at the dealership at 5:30pm and the entire transaction ended close to 11:30pm. The dealership failed to give me the keys to my new vehicle, locked all the doors and left for the evening. I was left in the parking lot alone with no way to get home. I called the police, who got in contact with the dealership manager. I was told they would not return to the dealership to give me my key and to catch a cab home. They left me stranded after 11:30pm with no way to get home. The manager advised the police they would re-open on Monday and I could pick up my keys at that time. I had no transportation on 7/14/14 and I am going to have to find a ride back to the dealership to pick up my keys. I am a 62 year old woman and I am completely devastated. I want to give the car back because I don't feel they deserve my business. Something should be done to expose them for their horrible customer service.Desired Settlement: If possible I would like to give the car back or I should receive some kind of compensation.

Business

Response:

To Whom it May Concern,

This was a misunderstanding with the Union Police Department, that contacted our Service Manager. We had made a mistake and had not given the keys to the customer. We have then apologized to the customer and have come to terms and have come to a resolution with the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On April 2nd 2013, we went to Union Pontiac GMC and purchased a 2011 [redacted] We informed our sales personnel of what we could afford as the genesis was out of our budget. [redacted] promised us that after we have made 3 payments that he would re-finance the car for around $250.00. He also promised to help get my credit score higher. He informed us that this what he is an expert at and even had us to speak with another couple over the phone while we were in the showroom. He has constantly given us the runaround even to the point of coming back to the showroom to fill out the paperwork, and being informed that I was approved, [redacted] has given us nothing but empty promises. I also have the financial plan that [redacted] wrote on paper in my possession. This was definitely an inducement to purchase this vehicle. To date all of my payments have been made on time.Desired Settlement: My desired outcome is to have this vehicle re-financed to around $250.00 to $300.00 per month / or be reimbursed for all the monies I have paid to date which is around $5,500.00

Business

Response:

To whom it May Concern,

I am addressing this matter pertaining to, [redacted] I understand that she purchased a vehicle with Union Buick GMC and after 45 days decided that she no longer wanted the vehicle due to the payment. However, signed the contract with no hesitation.

I spoke to both of my employees [redacted] and [redacted] and they have indicated the same, [redacted] was very loud, disrespectful and abusive. [redacted] also indicated that [redacted] did pull him aside and apologized for her behavior.

At this time I don’t think there is anything we can do with this matter.

General Manager

Review: on 1/20/2015, I went on new York state employee web site for a vehicle,I fund Richard c[redacted] with$21,995, 2011 [redacted] vin # [redacted] I call them up for the availability of the vehicle. they send me all the paper work,the price of the car was $21,995 and how much I will be paying a month on the car. I set up the appointment to see and drive the car on 1/22/2015...when I got there they got me approve on the car but the bracts need to be change and the head set on driver seat need to be fix.they gave me an appointment for the next Friday.when we got to the paper work, they told me if I put some money down, my monthly payment will be lower.I agree to give them $5700 down payment on the car...they took me to gmc buik [redacted] to do the paper work I signed all the paper work before I realized they did not put the prize of the car on the paper work instead they put total with 5.79 interest rate as 40,972.08.I went back to Richard c[redacted] to speak to peter he then took all the paper work and make copy of it and told me he will go true it by tomorrow and call me.I did not received any call from him.I ask to speak with Ralph he has nothing to do with it.I told him I will bring the car back because I cant afford $40,972.08 car on paper work. Ralph refuse of me bring the car back to Richard c[redacted] and if there is any mistake on the the paper work then I should go back to gmc buick..I did took the car to gmc buick.Desired Settlement: I took the car back gmc buick and they refused to take the car back and they start threatening me to mess up my credit if I decided to leave the car they will let some people to tow the car and the car is already in my name and they are not going to give me my $5700 that I gave to them as a down payment on the car...I called 911,the police came and they decided to settle with me by giving me $3000 back or 2013 [redacted] exchange to 2011 [redacted].but I have to give them couple days to do that...I call couple days later and they want me to come for the car instead they apply another car loan under my name with the same bank...I call them they will call me back up till today I have not received any call from them.... and I call the bank cant help me .I felt like these people took advantage and over power me...can someone with the good heart help me solve these problem?

Review: I took my car to Union Buick - GMC Inc dealership because I am from out of State and did not know where else to have the over heating issue looked at. A mechanic called me the following day and proceeded to give a long list of things wrong with it (dry rotted hoses, water pump, intake manifold, freezeout plugs, cracked gasket heads) and gave a price of 2.8K plus tax. I declined and said the repairs were worth more than the car and they mentioned they could forward me to the sales team and I could look at new vehicles.

I paid the $160.45 fee to have my car looked at and returned to [redacted] I had a local mechanic look at it and was told the only issue was a water pump, I was quoted and paid $307.00. The Dealership was price gouging and communicating things that did not need repairs, they should have a fiduciary responsibility and not try to up charge individuals because they think they can take advantage of them.

Lastly, when I called to speak to a service manager about the issue I was promised a returned call and was never reached out to on the issue.Desired Settlement: I would simply like to have my $160.45 to be returned, they did not deliver a honest or accurate service that would be worth the money paid.

Review: I leased 2 vehicles on the same day. 2 GMC 2015 Acadia. I explained to them that this was my first time leasing a vehicle. They never told me I had 10k miles each year. After I signed the paperwork I called the guy I signed all the paperwork with [redacted] and told him that I needed more miles, he explained that I needed to purchase miles. I said you never gave me the chance to negotiate it when I was doing the paperwork just like I negotiated the tire protection and vehicle protection. Then I was only able to purchase extra miles on 1 vehicle. I told him I was very unhappy with this and he said well in 3 years return the vehicle and when I get another one I will know what to do. The survey came out and I spoke very well about the sales person but put disatisfied with the dealer and expressed my concern about the miles situation. The sales rep [redacted], called me on Dec 10 and insulted me, called me a [redacted] said I can't go into that dealer anymore to do business there. He told me to go [redacted] myself and that I screwed him out of money because of the survey. I called GMC Corporate and made a formal complaint. GMC has called me 3 times to see if the dealer has called me to speak about this and up to today Dec. 22 nobody from the dealer has called me to resolve this.Desired Settlement: They take my 2 GMC Acadias and clear me from this lease and I will go else where to lease or purchase a vehicle. I can't believe they are retaliating from this situation. I went to the Union Police Dept and made a police report incase the sales rep [redacted] comes to my home for more retaliation.

Business

Response:

[redacted] and his friend were at our dealership and did purchase 2 vehicles. I do remember them because they did spend over 7 hours at the store and I myself the General Manager help them personally in order for them to get to the price that was in there budget and for them to be completely satisfied. As for the millage, it was clearly stated on the contract, which they did sign voluntarily. Now in regards to the phone call that the salesman, [redacted] made to the customer he simply was stating that if the customer was unsatisfied with anything they should have called him before they filled out the survey, because he would lose out on his bonus if filled out incorrectly. [redacted] did not curse nor say anything offensive in regards to sexual preferences. Union Buick GMC is a very respectful company. When we heard from General Motors and the complaint issued to us. My customer service representative called the customer immediately. I was present the both times that she did call with no success or response on there behalf. The resolution that the customer is asking is impossible and I would be more than happy to explain to them the many reasons why we can not take back the vehicles. One of the reasons is because they had a trade which was either sold or wholesaled. I would like for [redacted] to give me a call personaly after the holidays to clarify any other loose ends he may feel there are. Sincerely,[redacted] General Manager

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It seems as if the dealership isn't concerned with my complaint. The dealership wants to wait until after the holiday's in order to speak about my situation. How inappropriate and unprofessional they are acting. They are only going by what their sales rep [redacted] said to them. They are covering up for him and looks like they are just ignoring me. They haven't called me at all. GM Corporate offices has called me to see if they have called me and they are also investigating this matter. They should have let the sales rep go and called me to remediate this problem. They just prefer to wait 2 more weeks and make believe nothing has happened. I will also be calling the Attorney General's office to make a formal complaint against the dealership for wrongful doing.

Regards,

Review: I am writing today to complain of the poor service I received and continue to receive from the servicing center of Union Buick GMCPlease note I have also called in a complaint to GMC complaint center however nothing was done, see case number [redacted] as a referenceOn March 23, 2014, I dropped off my GMC Envoy for servicing due to a noise in the engineFor the next three weeks, I placed many calls and visited in person to check on the status and [redacted] would not give us an accurate status of the Envoy repairOn April 21st, we were given the option to replace the engine with a rebuilt engine which we agreedOn Wednesday, April 30, over weeks since I dropped off the Envoy, I visited the service center in person and again asked about the status of the vehicle[redacted] said that there were staffing issues and that the truck is not being worked onI then directly asked [redacted] ( the manager) about the status and he angrily responded that he already told me maybe Monday, even though that was two days ago, and then he threatened to call the warranty company and tell them to NOT pay the already approved claim so that I would have to pay the entire cost out of my pocketMr[redacted] also told me "I am doing you a favor"On June 2nd, we were finally informed that the truck is ready for pickupJust a few days later we had to return the truck to the same service center due to engine shutoff when making a turnI again picked up the vehicle on June 9th when repairs was made to a faulty grounding wireOn June 23rd, I noticed that the oil gauge was flickering, I then drove the vehicle back to the service center and it is currently thereI am told they have not looked at the truck yetAs of the date of this complaint, I don't believe that I have received decent customer service from this facilityThey have constantly told me incorrect dates and status of repairIn addition, since the repair, the vehicle has had to be returned twice.Desired Settlement: I would like for this service center to honor their warranty on repair of the vehicle within week of drop off at no additional cost to us the consumerEspecially since this has been an on going issue since March, I believe this vehicle needs to be given priority and quality repair
Business
Response:
THIS IS A RESPONSE TO COMPLAINT #[redacted][redacted] CAR TAKEN INTO UNION BUICK GMC ON 3/24/FOR KNOCKING NOISE IN ENGINEAND OVERHEATINGCHECK VEHICLE FOUND INTERNAL LOSS OF COOLANT,ADVISED CUSTOMER NEEDS TO TEAR DOWN ENGINE TO FIND CAUSECUSTOMERADVISED US HE HAD AN EXTENDED WARRANTYMY SERVICE ADVISOR [redacted] CONTACTED THE EXTENDED WARRANTY AND WAS ADVISED THAT CUSTOMERNEEDS TO AUTHORIZE TEAR DOWN OF ENGINE TO DETERMINE FAILURE AND CALL BACK WITH FINDINGSCUSTOMER OK'D TEAR DOWN AND WE FOUNDAND INTERNAL CRACK BETWEEN CYLINDER #AND #EXTENDED WARRANTY SENT OUT AND ADJUSTER TO REVIEW DAMADGEADJUSTER CONTACTED INSURANCE COMPANY TO SEND IN HIS FINDINGSEXTENDED WARRANTY CONTACTED [redacted] AND SAID THAT THEY NEEDED TO TAKE MORE PICTURES OF ENGINE.WE HAD TO WAIT AGAIN FOR ADJUSTER TO COME BACK INEXTENDED WARRANTY CONTACTED US BACK AND ADVISED US THEY WOULD BE SENDING OUT A USED ENGINE TO BE PUT INTO VEHICLE.AS PER CUSTOMER REQUEST HE WANTED TO REPLACE ENGINE WITH JASPER ENGINE INSTEAD OF JUNK YARD ENGINETHAT TOOK ABOUT DAYS TO GETONCE ENGINE ARRIVED WE REPLACED IT AS QUICK AS POSSIBLE-DUE TO OTHER WORK IN SHOPAS A GOODWILL GESTURE TO CUSTOMERWE REPLACED-SUPPLIED BY CUSTOMER-BOTH AXLES,FT BUMPER FASCIA,PLUGS,WIRES,BELTS,AND TENSIONERS AT NO COST TO CUSTOMER-DUE TO LENGTHY DELAY'S FROM EXTENDED WARRANTYCUSTOMER BROUGHT BACK CAR ON 6/23/WITH A LOW PRESSURE LIGHT ON THAT WAS CAUSED BYFAULTY OIL PRESSURE SWITCH INSTALLED DURING ENGINE REPAIR AT NO COST TO CUSTOMER.FEEL FREE TO CONTACT ME AT [redacted] IF ANY QUESTIONS NEEDS TO BE ANSWERED.THANK YOU[redacted]FIXED OPERATIONS MANAGER