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Union Gas Limited

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Union Gas Limited Reviews (4)

I have received the response from Customer [redacted] Again in reference to our letter of February 14, we installed customer supplied parts at his requestWhen this failed to resolve the issue the customer chose to take his vehicle to his friend and did not allow Doan Ford more time to diagnose the issue or to hear back from the [redacted] LineI am sorry that he is not satisfied with our response but hold true to the fact that Doan Ford did everything to resolve the issue up until the time the customer decided to take the vehicle to his friend

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]This completely sidesteps the issue that I was told the engine would need replacedThat is exactly what I was told! The car didn't start and run due to the fact there was no spark to the combustion chambersHad the car started and ran and still provided the codes this would be understandableHowever, Doans never figured out that it had no spark, and this is why they proceeded down an inappropriate pathThe PCM was not replaced, it was repaired, the diodes in the circuit board were replaced. I took this to the dealership with the belief they were proficient in repairs of this sortI acted upon the information provided that I paid them to provide and it was negligent, uninformed, inexcusable and wrongPer *** they intended to tear my engine down to see why it would not run, he said the reasons could be many and rattled off several scenarios, none of which included not having any sparkThis will be the last communication on this subject in this forumI intend to be compensated for this incredible blunder by Doan's, if they refuse to take responsibility for the error then we will move forward with the filing of our case
Regards,
*** ***

This letter is in response to the complaint by customer ID ***The customer brought his Mercury Milan to our dealership stating to our service writer that the car would crank but would not startThis was on December 28, He said it was being towed in and that it could possibly need
a PCMThe customer stated at that time if we diagnosed that it needed a PCM he was going to order one from another companyEverything in the testing books stated the car needed a PCMThe customer purchased his own PCM and coils and agreed to our quoted price to install them and also spark plugs and a gasket.After the installation of his PCM and coils the car was still having the same issuesOur mechanic contacted the *** *** *** *** Line for assistanceWhen the customer stopped in a few days later the service writer informed the customer of the issue and asked for more time to diagnose the issue and to hear back from the *** *** LineThe service writer states he also informed the customer at that time it could be a stuck valveLater that afternoon the customer stopped back in and said that he had already purchased an engine for the carThe service writer states he told the customer he wouldn't waste his money on an engine until they were percent sure he needed oneThe customer said he would rather put an engine in it than put a head on it or do any head workThe Tech Line case with Ford was closed since the customer was taking the car to another mechanicThe customer stated he had a friend who was going to put the engine in for himThe service writer states he told the customer to have his friend do more testing to figure it out first before installing the engineThe customer stated to the service writer he was just going to have the engine installedThe Repair Order was closed and the customer paid the bill on January 12, I am enclosing copies of the repair order and the Technical Service Bulletins.If you have any questions regarding this matter, please feel free to give me a call at ***Sincerely,*** *** General Manager Doan Ford Inc

I have received the response from Customer [redacted] Again in reference to our letter of February 14, 2017 we installed customer supplied parts at his request. When this failed to resolve the issue the customer chose to take his vehicle to his friend and did not allow Doan Ford more time to diagnose the issue or to hear back from the [redacted] Line. I am sorry that he is not satisfied with our response but hold true to the fact that Doan Ford did everything to resolve the issue up until the time the customer decided to take the vehicle to his friend.

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Address: 50 Keil Dr. N., Chatham, Ontario, Canada, N7M 5M1

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