Union Hotel

Quality of windows is outstanding, workers showed up on time and gave accurate time frame for the work to be done They even rolled the windows up on our vehicle when a sudden rain storm rolled through the area Only complaint, the scuffed up the paint on several window sills All and all, very happy with the work completed

[redacted] made reservation at Union Hotel, BrooklynHe arrived at the hotel and asked for the car parking possibilitiesAs many hotels in New York City, Union Hotel does not have a parking lotFront office associate Olga kindly explained to the guest that he needs to find a parking on the street [redacted] left, informing clerk, that he might come backParking situation should be brought up by the guest at the time of booking the room [redacted] never returned to the hotel and was charged for a no-showI spoke with the guest and explained that I can't return the money, because he wanted to cancel reservation within hours prior to arrivalI kindly offered a credit to use Union hotel room within month after existing reservationBut guest refused my offerI never been rude to the guestHotel can't return the money due to the company's no show policyWe did hold the room for [redacted] and did not sell it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The booking was made on ***.com where room advertised was sft Now the hotel agrees size as sft ,which is also not correct The size is not more then sft ,unless they are including bathroom in itThe bed size in room was "double" and not queen ,as stated by hotelIt is correct that hotel did offer two bed, room with outrageously high extra paymentThe fact is room will not fit of us with a month infantWe were left stranded in streets for few hours,and felt cheated and betrayed by hotel and their booking sponsors.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received the full refund as assured by *** ***As I stated before, this establishment and manger are not concern with addressing the problems people claim, rather they just address only the complaint itself- justifying themselves as if no one is right or has the right to express their personal experience
*** *** and Union Hotel got into the hospitality business so we the customers can be hospitable to themHere is my money, have a good day? Now, there's customer appreciation
I have not begun to ruin the already shady reputation of Union Hotel or yours *** ***I am simply making people aware of what I did experience and that they should avoid your establishment at their own expense
NO One Comes Back! The reviews speak for themselves and you must be tired by now addressing complaints after complaints? Maybe your attorney can do a better job? He might give you some good advice-actually fixed the damn problems, that's why they are complaining
If *** *** had any confidence in his position and the operation of Union Hotel, would it be this hard for a refund of my money? Or, are these the practices we all have seen before with cons and scammers-like crabs- scavenging all they can scrap in? You would not make a dime if you gave people a chance to get back their money. Oh I understand, its POLICY,POLICY, POLICY.....someone call the *** POLICE!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** *** booked cozy Queen room at Union Hotel, Brooklyn, *** *** *** The guest choosed the smallest and cheapest accomodation availablePublished room size is sqfeet, whiich corresponds to fisical demensions of the roomYou can find room description on our website:
*** *** completely misrepreseted description of hotel's accomodation.Hotel clerk offered room upsell to the guest for bigger accomodation with two bedsBut guest refused to pay the difference and wanted to get bigger room for the same priceClerk's statement on the reservation information page attached to this response.Hotel provided the guest with accomodation that he reservedThere will be no refund for this booking

so far I give woodbridge a c-minus
I have a home built in I put a year architectural shingle roof on the home in I have been in plumbing and construction since was my parents home
on the front of the house the fascia is 2- 0ne by eight boards nailed together-About ten of themthe fascia were very rotten and the salesman assured me these old boards would be taken down and replaced- they were not-the new fascia was nailed over the ois crooked and wavy-there is nothing square about it-for almost seven thousand dollars-the job took TWO days-also I had wood rot (wood rot fungus and wood rot worms,bacteria, etc, on four corners of the house that was covered up-i took pictures with my camcorder of this problem-i have new fascia over existing wood rot.-that is it for now-***, ks.***

[redacted] made reservation at Union Hotel, Brooklyn. He arrived at the hotel and asked for the car parking possibilities. As many hotels in New York City, Union Hotel does not have a parking lot. Front office associate Olga kindly explained to the guest that he needs to find a parking...

on the street. [redacted] left, informing clerk, that he might come back. Parking situation should be brought up by the guest at the time of booking the room. [redacted] never returned to the hotel and was charged for a no-show. I spoke with the guest and explained that I can't return the money, because he wanted to cancel reservation within 24 hours prior to arrival. I kindly offered a credit to use Union hotel room within 6 month after existing reservation. But guest refused my offer. I never been rude to the guest. Hotel can't return the money due to the company's no show policy. We did hold the room for [redacted] and did not sell it.

Quality of windows is outstanding, workers showed up on time and gave accurate time frame for the work to be done. They even rolled the windows up on our vehicle when a sudden rain storm rolled through the area. Only complaint, the scuffed up the paint on several window sills. All and all, very happy with the work completed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] response to my complaint is yet another attempt to elude the public of the unsatisfactory services Union Hotel offers at the control of his management. As stated before I made my reservation over the phone and  at no time was I made aware of the within 24hr cancellation policy. After reviewing the reviews of Union Hotel on [redacted] and [redacted], I realized that I was better off not having a parking space even after an exhausting 13hr drive. [redacted] is not concern with providing a lasting relationship with customers by meeting their needs and concerns but is more concern with a quick dollar. His offer of IOU did not meet my concern or need, and he attempted to exploit me by requesting I provide a good review in exchange for a reimbursement. Word of mouth will eventually put Union Hotel out of business.
Review the reviews for yourself, the only thing worse than this Union Hotel is having [redacted]s job, as he is constantly responding by bypassing the reality that customers have had a terrible experience. I thank God there was no parking-seriously. So I may have lost two-hundred dollars, but I truly feel bad for those who not only lost their money but also had to go thru a horrible stay. And to top it off- have [redacted] respond to their complaints.... "Our rooms are cozy", "We do not advertise coffee or toilet paper in every room on our website", "We do not have roaches, they are spiders ... please come again"? Who makes that stuff up?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: My reservation was made over the phone the day before my departure.

I am from South Carolina and it was my second time travelling to NY for a job opportunity. I was unaware that Union Hotel did not have parking on their premises and after travelling for 12 hours, I wanted to cancel my reservation as I could not find a parking space. I was told that my cancellation was impossible because of a 24 hour policy, a policy I was not aware of. When I made my reservation over the phone I was not informed there was a 24 hour cancellation policy. I was told to speak with hotel manager Jacob, who became very irate as I tried to explained my situation. His professionalism went out the window the very instant I mentioned a refund. He wanted to give me an IOU reservation after I already spent additional funds at a different hotel. It appears to me, by reviews, that this establishment was not up to par from the start and that people who did find parking found a lack of one thing or another also. Had I done due diligence I would have avoided this mistake.Desired Settlement: Refund of 151.53

Business

Response:

[redacted] made reservation at Union Hotel, Brooklyn. He arrived at the hotel and asked for the car parking possibilities. As many hotels in New York City, Union Hotel does not have a parking lot. Front office associate Olga kindly explained to the guest that he needs to find a parking on the street. [redacted] left, informing clerk, that he might come back. Parking situation should be brought up by the guest at the time of booking the room. [redacted] never returned to the hotel and was charged for a no-show. I spoke with the guest and explained that I can't return the money, because he wanted to cancel reservation within 24 hours prior to arrival. I kindly offered a credit to use Union hotel room within 6 month after existing reservation. But guest refused my offer. I never been rude to the guest. Hotel can't return the money due to the company's no show policy. We did hold the room for [redacted] and did not sell it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] response to my complaint is yet another attempt to elude the public of the unsatisfactory services Union Hotel offers at the control of his management. As stated before I made my reservation over the phone and at no time was I made aware of the within 24hr cancellation policy. After reviewing the reviews of Union Hotel on [redacted] and [redacted], I realized that I was better off not having a parking space even after an exhausting 13hr drive. [redacted] is not concern with providing a lasting relationship with customers by meeting their needs and concerns but is more concern with a quick dollar. His offer of IOU did not meet my concern or need, and he attempted to exploit me by requesting I provide a good review in exchange for a reimbursement. Word of mouth will eventually put Union Hotel out of business. Review the reviews for yourself, the only thing worse than this Union Hotel is having [redacted]s job, as he is constantly responding by bypassing the reality that customers have had a terrible experience. I thank God there was no parking-seriously. So I may have lost two-hundred dollars, but I truly feel bad for those who not only lost their money but also had to go thru a horrible stay. And to top it off- have [redacted] respond to their complaints.... "Our rooms are cozy", "We do not advertise coffee or toilet paper in every room on our website", "We do not have roaches, they are spiders ... please come again"? Who makes that stuff up?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received the full refund as assured by [redacted]. As I stated before, this establishment and manger are not concern with addressing the problems people claim, rather they just address only the complaint itself- justifying themselves as if no one is right or has the right to express their personal experience. [redacted] and Union Hotel got into the hospitality business so we the customers can be hospitable to them. Here is my money, have a good day? Now, there's customer appreciation. I have not begun to ruin the already shady reputation of Union Hotel or yours [redacted]. I am simply making people aware of what I did experience and that they should avoid your establishment at their own expense. NO One Comes Back! The reviews speak for themselves and you must be tired by now addressing complaints after complaints? Maybe your attorney can do a better job? He might give you some good advice-actually fixed the damn problems, that's why they are complaining. If [redacted] had any confidence in his position and the operation of Union Hotel, would it be this hard for a refund of my money? Or, are these the practices we all have seen before with cons and scammers-like crabs- scavenging all they can scrap in? You would not make a dime if you gave people a chance to get back their money. Oh I understand, its POLICY,POLICY, POLICY.....someone call the [redacted] POLICE!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We provided with complete and reasonable answers. No further responds will be sent.

Review: I booked a trip on [redacted] and The Union Hotel was the hotel I chose for my trip. Upon arrival I learned that I had mistakenly booked a room with only one bed, rather than the two I had intended to request. That was my mistake and I was forthright with the hotel staff and explained to the hotel representative that I made a mistake. They had no room with two beds available so I had to look elsewhere. I could not find a room in the area that could accommodate us that night at a reasonable rate so one of my friends stayed in the room we had with The Union Hotel while me and my other friend made arrangements to stay at a friend's house for the night. The next day we went back to the hotel and discussed the issue once again and the representative working that day said, "we'll refund you for the days that you will not be staying here. It has already been submitted to [redacted], now you must contact them for it to be finished." Taking his advice and assurance that I would be refunded for the days in which I was not staying there, we left there for good and checked in to a different hotel that would meet our needs. There was also no manager on duty to speak with to verify if this was correct because, "he'll be here by 2pm, maybe 4pm, or maybe not at all". I called [redacted] this morning as I was instructed to by the hotel representative to finally have the refund issued and the problem revolved. They took my information in and contacted the manager of the hotel to "verify the refund". After no success with contacting "[redacted]", the hotel manager, they assured me they'd be calling me back once [redacted] reached out to them, which apparently he did around 3pm CST, which was about the time Priceline called me back to tell me that in fact no refund was issued and that any dispute I have would need to be discussed with the hotel. I then called the hotel and spoke with a woman named [redacted]. I requested to speak to their manager, [redacted], but [redacted] was a bit defensive and asked, "who is this?". After explaining the situation she put me on hold and discussed this issue with someone said to be the manager. When she came back on the line and we spoke further she would listen to the person speaking in her ear instead of handing them the phone and allowing them to speak to me directly. She'd begin to answer me and then she'd be instructed on what to say by the person on the other end. After speaking with her "manager" she delivered more bad news and said that any refund would need to come from [redacted], and even then it was a "non-refundable" transaction and they do not have the ability to cancel or refund anything. She explained that the person I spoke to while there during my trip was incorrect and when I said to her "well I was lied to by an employee of the hotel and I was assured that the refund had already been done, and all I needed to do was call [redacted] for the last steps for the refund" she accused me of lying to the employee and because I didn't tell the employee of the hotel that it was non-refundable. After a heated debate with her, she said that the refund ultimately lies with [redacted] who is just as bad in customer service and neither of these businesses will ever get my business ever again. They're terrible. They lied to me and never stood behind anything they every guaranteed or said other than the part that was sure to keep my money.Desired Settlement: I would like to be refunded for the days in which I did not stay at the hotel, just as I was told I would be and already had been. I would not knowingly go book another room at a different hotel for $882 more dollars if I wasn't being refunded for the x-amount I was spending at The Union Hotel. That makes no sense for me to leave a hotel that will not refund, I could have found other accommodations while there where I could have kept the room at The Union Hotel since I was already paying for it and locked in to it.

Business

Response:

[redacted] booked hotel room on [redacted]. The deal was booked as a nonrefundable reservation. Front office associate explained to [redacted] that in order to cancel this reservation he has to call [redacted]. [redacted] contacted the hotel and asked if we can cancel the reservation. I explain to [redacted] agent that we do not have a tool to cancel nonrefundable reservation. Union Hotel is a corporate establishment and we have certain policies and regulations.

When [redacted] reserve the room on [redacted] there was an indication that this particular deal is nonrefundable.

Review: We booked a room in hotel through [redacted].com for $111.72 for one nite from ** oct 2014 to ** oct. The room booked was supposed to be 250 sqft for 2 people. When we checked in hotel ,the actual room came with one double bed not bigger the 100 sft. We asked hotel to change room as per booking ,which they refused without an extra $90 charge. The whole thing did not make sense when we has already paid for a double room. We left hotel without staying the nite.

We asked for a refund ,which they did not provide . we contacted [redacted] ,and they called hotel for refund ,which hotel did not honour.

This hotel is a scam. Their businesses practises are shady.Desired Settlement: The settlement desired is actual payment of $111.72

Business

Response:

[redacted] booked cozy Queen room at Union Hotel, Brooklyn, [redacted] The guest choosed the smallest and cheapest accomodation available. Published room size is 130 sq. feet, whiich corresponds to fisical demensions of the room. You can find room description on our website: [redacted]. [redacted] completely misrepreseted description of hotel's accomodation.Hotel clerk offered room upsell to the guest for bigger accomodation with two beds. But guest refused to pay the difference and wanted to get bigger room for the same price. Clerk's statement on the reservation information page attached to this response.Hotel provided the guest with accomodation that he reserved. There will be no refund for this booking.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The booking was made on [redacted].com where room advertised was 250 sft . Now the hotel agrees size as 130 sft ,which is also not correct . The size is not more then 80 sft ,unless they are including bathroom in it. The bed size in room was "double" and not queen ,as stated by hotel. It is correct that hotel did offer two bed, room with outrageously high extra payment.The fact is room will not fit 2 of us with a 9 month infant. We were left stranded in streets for few hours,and felt cheated and betrayed by hotel and their booking sponsors.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,