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Union Jack's Columbia

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Union Jack's Columbia Reviews (6)

Complaint: [redacted] I am rejecting this response because: I paid the plumber for installation, no plumber from manufacturer checked any fixtures or plumbing issuesThe builder and his plumber confirm issues with bidet valves Regards, [redacted] ***

The customer is not telling the truth

Complaint: ***
I am rejecting this response because: I have an email from contractor which I received after him and his plumber got their checksI can find an email from plumber stating that the problem is in defective valves.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I paid the plumber for installation, no plumber from manufacturer checked any fixtures or plumbing issuesThe builder and his plumber confirm issues with bidet valves
Regards,
*** ***

customer previously complained about long lead which faucet manufacturer took to send replacements for defective finish faucets for a totally functional master bathE&B released the replacement faucets & a toilet to the new home builder in order to have the products reinstalled by the
plumbing contractorall defective material was to be returned for factory inspection & creditE&B did not charge *** for the replacements ; however, *** refuses to return the replacementsalso the builder & plumber did not charge *** for the change out of the replacements*** has no paid invoice for the laborthe $labor bill is submitted to E&B*** claims he wants $for pain & suffering in an email to E&Bthe bidet faucet is not defectivethe plumber demonstrated with a pressure gauge that the fluctuation in high water preasure coinsides with the faucet variationthe faucet manufacturer spoke directly to *** to confirm this & says the faucet is not defectivethere is no pain & suffering there is no $due to ***there is unpaid for material at ***'s home which needs to be returned so that E&B can return it to the factory for inspection & credit to E&B

*** reported bad finish on faucets for the master bath, after the pieces were installed & functioning properly*** has had full use of master bath as well as all other plumbing in this newly constructed houseOn Feb E&B sent a new purchase order to *** the manufacturer of
the master bath faucets, for the replacement finishing faucet components*** was extremely slow in fulfilling the replacement order, during which time period E&B frequently checked on status of the order*** had many internal problems in this time period & finally cleaned house by firing their customer service personnel and the president of their United States facilityNew people were hired & the order was finally completed last week*** was immediately notified that their order was complete; however, they have not taken the material yetCredit for the return material is pending inspection by *** therefore E&B needs *** to proceed with the change out thank you, Brian S***

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Address: 10400 Little Patuxent Pkwy #g5, Columbia, Maryland, United States, 21044-3525

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