Union Jack's Columbia

The customer is not telling the truth

Complaint: [redacted]
I am rejecting this response because: I paid the plumber for installation, no plumber from manufacturer checked any fixtures or plumbing issuesThe builder and his plumber confirm issues with bidet valves
Regards,
[redacted]

customer previously complained about long lead which faucet manufacturer took to send replacements for defective finish faucets for a totally functional master bath. E&B released the replacement faucets & a toilet to the new home builder in order to have the products reinstalled by the...

plumbing contractor. all defective material was to be returned for factory inspection & credit. E&B did not charge [redacted] for the replacements ; however, [redacted] refuses to return the replacements. also the builder & plumber did not charge [redacted] for the change out of the replacements. [redacted] has no paid invoice for the labor. the $2600.00 labor bill is submitted to E&B. [redacted] claims he wants $2600.00 for pain & suffering in an email to E&B. the bidet faucet is not defective. the plumber demonstrated with a pressure gauge that the fluctuation in high water preasure coinsides with the faucet variation. the faucet manufacturer spoke directly to [redacted] to confirm this & says the faucet is not defective. there is no pain & suffering . there is no $2600.00 due to [redacted]. there is unpaid for material at [redacted]'s home which needs to be returned so that E&B can return it to the factory for inspection & credit to E&B