Union Park Automotive Group, Inc.

Review: so many problems, from onappropriate comments, to refusal of repairs, to refusal to swap out vehicle as direscted by Revdex.com. I now cannot recieve a response from the sales manager nor the owner to confirm transfer of title of my traded in vehicle.Desired Settlement: not sure what settlement should be. I definitely need confirmation oh titile transfer as I am getting emails from the DMV regarding registration. if I could make them pay me for all the time, travel , inconvienience and aggrievation they have caused me for a year now, I so would !

Business

Response:

Shortly after [redacted] traded in her vehicle, we provided to DMV notice that [redacted] no longer owned the vehicle. DMV may have a delay in updating their system. Thank you.

Consumer

Response:

Review: I have my Honda Camery serviced at this location all the time since I bought it. I paid extra attention asking them about checking the brake pad each time. My most recent service was in mid August, and they told me the pad was still OK. However, toward the end of September I started noticing a noise. Finally I went to another auto shop and the technician told me that not only the pad was out, the rotor was damaged as well. It's obvious that the Union Park Honda service didn't check carefully. Replacing the pads alone cost about $200, but with rotor damaged, the cost is over $1000.

I called Union Park but got their voicemail. I left a message, but it's more than a day, no one has returned my call.Desired Settlement: They need to cover the avoidable cost on the rotor replacement. Parts and labor together, $800.

Business

Response:

I am responding to Revdex.com customer concern [redacted] that was opened by Ms. [redacted] pertaining to a customer concern with Union Park Honda.I am sorry that Ms. [redacted] has an issue with her brakes; however I do not believe Union Park is responsible for her current situation. I have enclosed copies of Ms. [redacted]'s last 2 service visits. She came to Union Park Honda on 3/ 12115 at 114082 miles and requesteda "B" service. A "B" service includes oil and filter change, tire rotation, brake inspection, topping off fluids, and a battery inspection. We performed that service and provided brake information on both the customer's invoice and the customer's Multi-point inspection sheet. The customer was informed that her front brakes were at 4-5 millimeters, and the recommended replacement level was 3 millimeters. You will also note that the middle column on the Multi-point inspection sheet is checked for her right front brake. The left column indicates a satisfactory situation, the middle columnindicates may require fu1iher attention and the right column indicates an issue requiring immediate action. This was noted and provid ed to Ms. [redacted] in writing after her service.She next returned to the dealership on 8/14/ 15 at 122890 miles. She had traveled 8808 miles since her last service. She requested an "A" service which consists of an oil and filter change, topping off of certain fluids and a battery inspection. Note that there is not a tire rotation or a brake inspection included with this less expensive maintenance service. Her receipt does not provide any brake measurements, and we informed the customer in writing on her Multi-point inspection form that brakes were not inspected on this visit. If you look on the form on the right side the box is checked that no brake inspection was done. If the customer had asked about the brakes we would have entered a line on our repair order instructing the technician to address hr concern. Further, she signed the invoice acknowledging what services were performed and not performed on her vehicle.Union Park Honda has not inspected Ms. [redacted]'s brakes since 3/ 12/ 15, with her traveling a minimum of 8808 miles since then. I do not know how many miles are currentl y on the vehicle as it has been over 2 months since we have seen it. I do not know what is needed to repair her brakes, as she did not return the vehicle to Union park to inspect. I do know that $1000 for brakes pads and rotors is much more than we would charge to repair. As a side note, as brakes wear, there is a sensor that causes a high pitched squeal to emanate from them when applied. This squeal is a warning to the driver that the brakes are low and they should address thi s issue soon, otherwise there may be residual damage to the rotors, which appears to be what happened in this case. The customer is responsible for maintaining their vehicle and to address issues, like a squealing brake, in a timelymanner. If they fail to do so, situations like this may occur.If you have any questions please feel free to contact me at [redacted]

Review: I was approached by the dealership to come out of my Buick lease early to negotiate a deal because of some national promotions.

I was quoted a payment of $390 by the Finance Manager on a new Regal. This deal was satisfactory to me.

Later the salesperson asked what color combination I wanted, and other features as they began to locate a car to match my quoted deal.

The salesperson quoted the $390 payment and emailed me the quote 2 times before I drove to the dealership to take delivery of the new Regal.

After we did a walk around with me wife and 14 year old son,we were excited to get the new car and leave our trade at the dealership.

I went to the salesman desk to begin to finalize the deal. He told me the deal was now $419 per month.

My family was disappointment. This was $30 more dollars that the agreement.

The sales manager did not honor our original deal and was hoping I would take delivery at the new price.

I expect the dealership to act in integrity and honor the $390 quoted payment by 2 of its sales people.

I want integrity.

ThanksDesired Settlement: I simply want to take delivery of a Regal as promised. The deal was to take my Enclave in trade, pay it off and to take delivery of a new Regal with $500 as a down payment on a lease.

Honesty and integrity are important!

Business

Response:

we have resolved issue. customer took delivery of a new Buick yesterday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We purchased our Volvo used from Union Park Volvo. The car died last week. It was still under the warranty we purchased from Volvo. We sent it to Union Street Volvo Service Dept. for repairs. It turned out to be a faulty alternator. The faulty alternator destroyed the battery. Volvo called the warranty company they sold us. They said the alternator would be covered. However, the warranty company would not cover the cost of replacing the battery that needed to be replaced because of the faulty alternator. The warranty company would also not cover the cost of the services Volvo charges to put the new alternator in the car or the new battery. Furthermore, they would not reimburse us for towing eventhough it says directly in our contract that they will pay $75 reimbursement per tow and $100 per tow back to Volvo, as our selling dealer. In short, we paid for a $2000 warranty by Master TEch from Union Park Volvo. We were told at the time Master Tech was great and that if there were any problems, Volvo was used to dealing with them and would take care of anything that would go wrong w/ the car during our first two years of dealership. Hence, we paid the huge cost of purchasing the warranty. Now, under two years later, we come to find that not only does the warranty fail to include the costs affiliated with parts dying in the Volvo (because Volvo representative Pete tells us Volvo charges insane rates and the warranty company refuses to deal with rates that high), but that they will also not cover the cost of the battery which was damaged as a direct result of the alternator dying. Tomorrow, Volvo will have had our car for 7 days. Today (day 6) I called to see the status of the vehicle. noon: I was told the vehicle was being worked on currently and should be ready by the end of the day. 3:00 told the vehicle had not been looked at yet and first rep had lied and at best would be done by tomorrow. End costs to us: $580 Volvo/ $260 towing. not happy. bad business practices. unfair pricing. dishonesty.Desired Settlement: Volvo to honor contract they sold to us for $2000.00. towing should be covered 100%, battery that died as result of faulty alternator should be covered absolutely, we should not be charged several hundreds of dollars for putting in new alternator on top of what warranty is covering because they wont pay Volvo's insane prices; car should not have sat for 7 days; if Volvo sells bad policies, they should stand behind them. we paid several thousands of dollars for complete coverge.

Business

Response:

Customer purchased vehicle used on 12/31/12. At the same time, the customer purchased an extended warranty administered by MasterTech, signed the warranty acceptance form and was provided a copy of the policy and all items covered and not covered. The part that failed on the vehicle is the alternator, which is a covered component. The battery also tests faulty, but is not a covered component as stated in the extended warranty. The extended warranty additionally states it will cover towing expenses up to $75.

Union Park has agreed to replace the alternator according to MasterTech's time allowance, therefore [redacted] does not have to pay any additional fee for this repair. She has agreed to pay for a new battery ($256.14 installed) and a required $50 repair deductible, for a total of $306.14. Union Park has supplied MasterTech with copies of the customer's tow bills, and they will reimburse the customer $75 directly to them.

These actions are all in direct line with the extended warrranty that the customer purchased. Copies of the customer's extended warranty are available upon request.