Union Real Estate Company

Thank you for granting me the opportunity to address Mr. [redacted]'s complaint. [redacted] and [redacted] rented a three bedroom townhome #[redacted] at [redacted] from September 1, 2010 through August 31, 2011. They left this townhome in very poor condition. The carpet was completely...

destroyed and the prorated share of the cost to replace was $1,328.32. A professional cleaning company was called in to degrease and scrub the entire place, at a cost of $235.40. Total damages = $1,563.72. Attached are copies of these invoices. Please note, the condition of #[redacted] was not fully known until they completely moved out into another townhome.
On September 1, 2011 they moved into a two bedroom townhome #[redacted]. Unfortunately, shortly after they moved into the two bedroom townhome, the unit experienced water damage from a hot water tank leak. We took immediate action to remedy the damage. The first floor powder room, storage locker under the steps and laundry hookup area were affected. The kitchen, master bathroom, living room, dining area and two bedrooms were not affected. Per the terms of the lease, we could have offered a rent reduction on only those rooms that were affected, which would have been $202.00. Instead, we waived the amount owed on the previously vacated townhome, and waived the first month's rent on this new townhome, provided he take a 13 month lease. He also had the option to vacate at that time. Total savings by this option for Mt. [redacted] was the above listed $1,563.72 + $1,010.00=$2,573.72. [redacted] wanted to stay and wholeheartedly agreed to this option to stay and for us to waive the $2,573.72.
At no time did Mr. [redacted] complain of any health problems. His letter states that for six weeks he could not reside in the townhome but please note, per the contractors who worked in the townhome, he never left! We found no evidence of mold since the wet areas were removed and rebuilt immediately. During the first month or so of this new lease, [redacted] moved out with her children. The following summer Mr. [redacted] renewed the lease on this very same townhome, from October 1, 2012 through September 30, 2013. For the record, we do not have any 60 day notice clause in the lease. A copy of his signed lease renewal is enclosed.  Although we disagree with many of Mr. [redacted]'s assertions, in the spirit of cooperation we have agreed to waive the outstanding balance and advised the collection agency to consider the matter resolved

Review: I WAS TANENT AT UNION REAL ESTATE'S [redacted] MOVED IN AT AUGUST 2011 AT THE FRST MONTH, HOT WATER TANK ON SECOND FLOOR EXPLODED AND RAN WATER ALL OVER FROM 2ND FLOOR TO 1ST FLOOR AT 2 BD TOWN HOUSE. WE COULDN'T LVE AT THE TOWN HOUSE OVER 6 WEEKS. UNDER THE CIRCUMSTANCES ALL THE DOORS AND WINDOWS ARE OPEN, WHOLE HOUSE SOAKED IN WATER BECAUSE OF THESE CIRCSTANCES WE COULD'T STAY IN THE HOUSE. AGENCY OFFERED US 1 MONTH FREE THAT ENDED UP EXTENDING OUR LEASE TO SEPTEMBER 2012 INSTEAD OF GIVING AUGUST FOR FREE AND WE FORCED TO ACCEPT AS IT IS. I PAID OFF THAT MONTH ALSO, HAVE TO SPEND MONEY TO FIND ANOTHER PLACE. FINANCIALLY, THEY PUT ME ON HARD TIME. DUE TO HEAVY MOLDING, WE ALL GOT SICK. WE WERE BEING NICE TO THEM HOWEVER THE MANAGEMENT STRICTLY FORCED ME TO ACCEPT THEIR FINAL DECISION. I WAS OFF FROM WORK FOR DAYS TO FIND A BETTER PLACE WITH 2 CHILDREN AND SICK AT THAT TIME.MANAGEMENT, ALREADY INFORMED; ABOUT WHAT WE ARE GOING THROUGH, ALL THEY SAY I AM SORRY BUT SORRY DOES NOT COVER MY BILLS. SO NEXT LEASE, THEY START IT FROM SEPTEMBER 2012 NOT AUGUST 2012. ACCORDING TO LEASE I HAVE TO INFORMED THE MANAGEMENT 60 DAY NOTICE BEFORE MOVING OUT (3 MONTHS AHEAD IN WRITING) THAT I AM GOING TO MOVING FROM THE TOWN HOUSE END OF AUGUST MENTIONING THAT AM NOT RELIABLE OR RESPONSIBLE TO PAY SEPTEMBER RENT (RELATED TO ORIGINAL CONTRACT)THEY NEVER REMODELED THE HOUSE DURING OUR STAY AND I ENDED UP GETTING RENTAL INSURANCE TO COVER FUTURE LOSTS. BECAUSE THE DOORS ARE NOT LOCKED PROPERLY. KITCHEN UNITS ARE FALLING APART. SUCH AND SUCH! I WAS NOT SURE THAT ACCIDENT WON'T BE HAPPENING AGAIN RELATIVELY, THEY PUT ME ON CRISIS WITH TWO KIDS. THEY DID NOT SENT ANY NOTICE AND STRICTLY PUT ME ON COLLECTING AGENCY. IN OCTOBER 2013 FIRST COLLECTING AGENCY LETTER WAS DELIVERED. AM NO LONGER LIVE IN THE STATES.Desired Settlement: AS I MENTION ABOVE, I HAVE STRUGGLED FINANCIALLY AND HEALTH. AFTER MATH I DIDN'T REQUEST ANYTHING OUT OF THEM BEFORE MOVING OUT. I SHOULD HAVE COMPLAIN HEALTH DEPARTMENT DUE TO BAD CONDITION IN THOSE TOWN HOUSES. THAT HEAVY MOLDING WAS NOT ONLY FROM WATER DAMAGE THAT WAS COMING FROM A LONG TIME AGO. SO THEY HAVE TO REFUND TO ACCOUNT(INCLUDING RENTAL DEPOSIT) AND CLEAR OUT FROM MY CREDIT HISTORY. AND REQUESTING REFUND LETTER FROM BOTH THE MANAGEMENT AND CREDIT COMPANY JUST TO MAKE SURE.

Business

Response:

Thank you for granting me the opportunity to address Mr. [redacted]'s complaint. [redacted] and [redacted] rented a three bedroom townhome #[redacted] at [redacted] from September 1, 2010 through August 31, 2011. They left this townhome in very poor condition. The carpet was completely destroyed and the prorated share of the cost to replace was $1,328.32. A professional cleaning company was called in to degrease and scrub the entire place, at a cost of $235.40. Total damages = $1,563.72. Attached are copies of these invoices. Please note, the condition of #[redacted] was not fully known until they completely moved out into another townhome.

On September 1, 2011 they moved into a two bedroom townhome #[redacted]. Unfortunately, shortly after they moved into the two bedroom townhome, the unit experienced water damage from a hot water tank leak. We took immediate action to remedy the damage. The first floor powder room, storage locker under the steps and laundry hookup area were affected. The kitchen, master bathroom, living room, dining area and two bedrooms were not affected. Per the terms of the lease, we could have offered a rent reduction on only those rooms that were affected, which would have been $202.00. Instead, we waived the amount owed on the previously vacated townhome, and waived the first month's rent on this new townhome, provided he take a 13 month lease. He also had the option to vacate at that time. Total savings by this option for Mt. [redacted] was the above listed $1,563.72 + $1,010.00=$2,573.72. [redacted] wanted to stay and wholeheartedly agreed to this option to stay and for us to waive the $2,573.72.

At no time did Mr. [redacted] complain of any health problems. His letter states that for six weeks he could not reside in the townhome but please note, per the contractors who worked in the townhome, he never left! We found no evidence of mold since the wet areas were removed and rebuilt immediately. During the first month or so of this new lease, [redacted] moved out with her children. The following summer Mr. [redacted] renewed the lease on this very same townhome, from October 1, 2012 through September 30, 2013. For the record, we do not have any 60 day notice clause in the lease. A copy of his signed lease renewal is enclosed. Although we disagree with many of Mr. [redacted]'s assertions, in the spirit of cooperation we have agreed to waive the outstanding balance and advised the collection agency to consider the matter resolved