Union Security Insurance Company

A person showed up and leftIn the message they mentioned that "I did not allow them to test it"Thats not trueHe know where the pool system and how to operate it because he was there times and did the sameThis company is all about lying to customerThey installed solar and broke my pool system and now coming up ck and bull stories They need to call me and come when I am there to fix the issue

Sky High Energy LLC installed an electrical PV solar system on Mr [redacted] roof from 3/24/until 3/26/and the system had been connected by APS to the power grid on 5/15/For the installation of the PV solar system, panels from the existing solar water heater system had to be moved to provide the roof space for the PV solar arrayMr [redacted] claim that we had destroyed his pool system is not correctDuring the time following the installation, Mr [redacted] complained about leaks in the solar water heater systemCompany employees went to Mr [redacted] house to seal the water heater systemOn December 10, 2015, two employees went to Mr [redacted] home again to investigate the latest claim of a water leakAn initial investigation did not turn up that something was wrong with the systemTherefore, our employees asked the system to be turned on to be able to observe any leak and determine the location of any leakHowever, we had not been permitted to turn on the system which did not allow us to determine the validity and any potential source of a leakTherefore, we were not able to determine any leakage and were not able to determine a course of actionWe are willing to resolve this issue with the customer but we have to be given the opportunity to determine any leakage and the appropriate course of actionWe will contact Mr [redacted] for an appointment for a site visit to determine any leakage and an appropriate course of action

Sky High Energy LLC installed an electrical PV solar system on Mr*** roof from 3/24/until 3/26/and the system had been connected by APS to the power grid on 5/15/For the installation of the PV solar system, panels from the existing solar water heater system had to be moved to provide the roof space for the PV solar arrayMr*** claim that we had destroyed his pool system is not correctDuring the time following the installation, Mr*** complained about leaks in the solar water heater systemCompany employees went to Mr*** house to seal the water heater systemOn December 10, 2015, two employees went to Mr*** home again to investigate the latest claim of a water leakAn initial investigation did not turn up that something was wrong with the systemTherefore, our employees asked the system to be turned on to be able to observe any leak and determine the location of any leakHowever, we had not been permitted to turn on the system which did not allow us to determine the validity and any potential source of a leakTherefore, we were not able to determine any leakage and were not able to determine a course of actionWe are willing to resolve this issue with the customer but we have to be given the opportunity to determine any leakage and the appropriate course of actionWe will contact Mr*** for an appointment for a site visit to determine any leakage and an appropriate course of action

Sky High Energy LLC installed an electrical PV solar system on Mr. [redacted] roof from 3/24/2014 until 3/26/2014 and the system had been connected by APS to the power grid on 5/15/2014. For the installation of the PV solar system, panels from the existing solar water heater system had to be moved to...

provide the roof space for the PV solar array. Mr. [redacted] claim that we had destroyed his pool system is not correct. During the time following the installation, Mr. [redacted] complained about leaks in the solar water heater system. Company employees went to Mr. [redacted] house to seal the water heater system. On December 10, 2015, two employees went to Mr. [redacted] home again to investigate the latest claim of a water leak. An initial investigation did not turn up that something was wrong with the system. Therefore, our employees asked the system to be turned on to be able to observe any leak and determine the location of any leak. However, we had not been permitted to turn on the system which did not allow us to determine the validity and any potential source of a leak. Therefore, we were not able to determine any leakage and were not able to determine a course of action. We are willing to resolve this issue with the customer but we have to be given the opportunity to determine any leakage and the appropriate course of action. We will contact Mr. [redacted] for an appointment for a site visit to determine any leakage and an appropriate course of action.

A person showed up and left. In the message they mentioned that "I did not allow them to test it". Thats not true. He know where the pool system and how to operate it because he was there 4 times and did the same. This company is all about lying to customer. They installed solar and broke my pool system and now coming up ck and bull stories.  They need to call me and come when I am there to fix the issue.

We have another appointment with Mr. [redacted] on Friday, January 29 to address his problems, again.