Union Square Hospitality Group

Dear [redacted] , Please accept our sincere apologies for not responding to your feedback submitted on July ***, regarding your recent Café dining experience Upon receipt of your inquiry placed via MoMA Visitor Services, we issued a credit of $to your [redacted] card ending in [redacted] on July ***, We strive to offer all our guests an enjoyable experience, and I am sorry to hear your daughter was not able to enjoy her PolentaI have shared your feedback with our Executive Chef and my service teamAlthough your refund request was only for the Polenta dish, we did refund the full amount of your bill, exclusive of gratuity We hope you may consider this matter resolved, but should you have any further concerns, please feel free to contact me directly at [redacted] or ###-###-#### Thank you! Diana B [redacted] General Manager, Cafes at MoMA

Dear
***,
Please accept our
sincere apologies for not responding to your feedback
submitted on July ***, regarding your recent Café dining experience
Upon receipt of your inquiry placed via MoMA Visitor Services, we issued a
credit of $to your *** card ending in *** on July ***, We strive
to offer all our guests an enjoyable experience, and I am sorry to hear your
daughter was not able to enjoy her PolentaI have shared your feedback with
our Executive Chef and my service teamAlthough your refund request was only
for the Polenta dish, we did refund the full amount of your bill, exclusive of
gratuity
We hope you may consider this matter resolved, but should you have any further
concerns, please feel free to contact me directly at *** or ###-###-####
Thank you!
Diana B***
General Manager, Cafes at MoMA

Dear
[redacted],
Please accept our sincere...

apologies for not responding to your feedback
submitted on July [redacted], 2015 regarding your recent Café 2 dining experience.
Upon receipt of your inquiry placed via MoMA Visitor Services, we issued a
credit of $84.92 to your [redacted] card ending in [redacted] on July [redacted], 2015. We strive
to offer all our guests an enjoyable experience, and I am sorry to hear your
daughter was not able to enjoy her Polenta. I have shared your feedback with
our Executive Chef and my service team. Although your refund request was only
for the Polenta dish, we did refund the full amount of your bill, exclusive of
gratuity.
We hope you may consider this matter resolved, but should you have any further
concerns, please feel free to contact me directly at [redacted] or ###-###-####.
Thank you!
Diana B[redacted]
General Manager, Cafes at MoMA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: We had lunch @ the cafe 2 on 2 nd. fl. in MOMA on 6/**/2015.A polenta dish my child ordered had a hair in it.We couldn't ask that back to the kitchen because she already threw the hair to the floor but we couldn't eat anything after that since we got discussed by that.I sent a email to this restaurant in few days later for asking refund for the dish but they did not respond.Desired Settlement: Refund to my credit card.

Business

Response:

Dear

[redacted],

Please accept our sincere apologies for not responding to your feedback

submitted on July [redacted], 2015 regarding your recent Café 2 dining experience.

Upon receipt of your inquiry placed via MoMA Visitor Services, we issued a

credit of $84.92 to your [redacted] card ending in [redacted] on July [redacted], 2015. We strive

to offer all our guests an enjoyable experience, and I am sorry to hear your

daughter was not able to enjoy her Polenta. I have shared your feedback with

our Executive Chef and my service team. Although your refund request was only

for the Polenta dish, we did refund the full amount of your bill, exclusive of

gratuity.

We hope you may consider this matter resolved, but should you have any further

concerns, please feel free to contact me directly at [redacted] or ###-###-####.

Thank you!

Diana B[redacted]

General Manager, Cafes at MoMA

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,