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Union Underwear Company, Inc.

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Reviews Union Underwear Company, Inc.

Union Underwear Company, Inc. Reviews (10)

Our Canada team has made contact with the consumer and are servicing him.

The consumer contacted us on 11-1-16 and his replacement package was delivered to him on 11-17-16 by [redacted] with a [redacted] tracking number which closes this case.

We have sent him several garments in various sizes.  Recently we sent him size XL because he returned a size XL garment. He requested another size after receiving the garment but did not want to return what we sent to him.  We do not provide service in this manner.  His case is...

closed and no further action will be taken by us regarding it.  Any returns he wishes to make with us going forward will need to have an actual defect and be accompanied by a dated receipt from a first-quality retailer.

The consumer requested something outside of the scope of our Guarantee.  We contacted the consumer to advise that if he follows the procedures outlined in our Guarantee, we would be happy to evaluate his claim.

Fruit of the Loom mailed me a return shipping label for a sweatshirt. I popped the sweatshirt in the mail using the return label. I never received a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't understand Fruit of the Loom's response that I didn't put postage on the package.  I asked Fruit for a return label.  They sent me one.  I used it.  If they did not put enough--or any--postage on it, that's their problem.  Return shipping labels never indicate how much postage is on them.  The label was very confusing anyway as it didn't say which carrier to drop it off at.  It doesn't matter how old the garment is.  As I understand, harmful chemicals were used back then too.  So, the age is a moot point.  I notice Fruit didn't complain about the quality of the garment.  I'm sure the reason being it was still in great condition.Fruit's response trying to make itself out to be a victim when it's the one poisoning people by using harmful chemicals in its clothing is outrageous.  I'd say for $5.95 instead of millions of dollars, they're getting off scott free.  I do hope Fruit will start making its clothing GOTS-certified to be free of harmful chemicals.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am still waiting on a return shipping label.
Regards,
[redacted]

To Whom it may Concern:
The complaint from Mr. [redacted] was responded to on 4/21/2015 by the below email. I have not received a response as of 4/22 8:28am, CST.
Thank you,
[redacted]
Fruit of the Loom
 
From: [redacted] Sent: Tuesday, April 21, 2015 1:22 PMTo:...

'mr[redacted]Subject: Fruit of the Loom
Dear Mr. [redacted],
Recently I received notice from the Revdex.com regarding a complaint you have with our men’s boxer briefs.  We do appreciate your input, as it helps shape the future of our products.  We are sorry that you are not happy with your purchase.   I would be happy to refund you the purchase price.  If you could please fill out the below information, to the best of your ability, we can start the refund process.
Name:
Address:
Phone:
Style:
Solid, Printed, etc.:
Fabric Content:
UPC #: 
Size:
Defective Quantity:
Made In:
Purchased Date/Retailer:
Thank you and have a great day!
[redacted]
Fruit of the Loom Customer Service
###-###-####

[redacted]...

**
[redacted] Hello, I opened a complaint some time ago and forgot to respond when it was resolved.  I am satisfied with the resolution.  The complaint ID # is [redacted]

Fruit of the Loom sent my order overnight. Thanks for your help, my dispute has been resolved.

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