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Unique Cakes By Joralys Jouet

5 Holby Ct Apt B, New Haven, Connecticut, United States, 06515-1671

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I requested a cake to be made by Unique Cakes by Joralys Jouet LLC for a baby shower I was hosting on July 19, 2020. I sent the business owner a picture of the cake I desired and I highlighted the fondant work was an important element. I requested strawberry shortcake for the filling because I wanted a light summer cake. On July 14th I contacted the business owner to confirm delivery on July 19th. I was told she will no longer be able to deliver the cake for the baby shower. I then made arrangements to have the cake picked up. On July 19th the morning of the baby shower I recieved a picture of the completion of the cake. It didn't look like what I requested. I asked the owner about the fondant work she stated after I asked that the mold she ordered didnt work so she put paper instead of fondant. I was highly upset but I felt I had no choice but to accept the mediocre cake so I have something to present at the baby shower. For her error which she failed to communicate ahead of time I was offered a thirty dollar discount. When the cake was cut the cake was not strawberry shortcake but instead red velvet cake. The cake was a disaster because the woman I hosted the event for is allergic to the dye. Ive sent pictures to the business owner and messaged her the day of about my horrible experience with her lack of customer service and lack of competency. I haven't received any communication or reply from her. Not even an apology for ruining a special event.

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Address: 5 Holby Ct Apt B, New Haven, Connecticut, United States, 06515-1671

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