Unique Collision @ 249, Inc.

The [redacted] represenative  [redacted] was at shop when [redacted] came to pick up his vehicle. [redacted] left with his vehicle and within 15 minutes he came back to the shop and stated that his headlamps were not operating. After review it appears his high beams were...

working but low beams are not. When we conducted the QC inspection on the car tech noticed the high beams were activated.... Which most likely we did not change that setting here at the shop. Took the vehicle to the back and watched as the techs found that both of the low beam bulb were burnt out. The vehicle showed signs of prior repairs to the front end. The core support had labels missing and the left headlamp was an aftermarket lamp. The techs, [redacted] and myself found undamaged bulbs to install on the vehicle. The tech installed the undamaged bulb the left did work, the right side did not work. When tech attempted to install another undamaged bulb it burnt out. We notified [redacted] of what was going on and he stated he had new bulbs in the glove box of his car. One of the 2 bulbs customer had in his glove box was also burnt out. Attempted to use the good bulb on the right side and it did not work. We went to speak to [redacted] , he stated that he had originally HID lamps and they shorted out previously and another shop could not get them to work and replaced them with halogen . The [redacted] rep advised [redacted] he could not approve any additional repairs under the [redacted] claimas the issue he was having with the headlamps was not related to the loss on rear end. [redacted] mantains that he had operational headlamps when he came in but conceeded that he did have issues before. We never touch the front end of the vehicle, the area we worked and repaired was the rear end of the vehicle. [redacted] got upset and left the shop with his car.  We strive for excellence, we give our customers a lifetime warrenty on the work we perform on their vehicles. If you have any questions or concerns please do not hestitate to contact me , my office number is [redacted] cell # [redacted] , the office address is [redacted]
 
Best regards,
Robert [redacted]
General Manager