Empire (also known as Qutain) sent the wrong item from what I orderedWrong item was returnedThey refuse to return all my money On 02/14/I ordered a pc Bath spa set in color purpleOrder #XXX-XXXXXXX-XXXXXXXTotal price including shipping/tax was $I received the item via postal mail on 02/17/When opened it was not what I ordered but a very cheap piece bath setI notified the company immediately was issued a return shipping label right awayOn 02/17/I shipped the items back to companyThey received the merchandise on 02/26/It took days for them to acknowledge the returnI requested my money to be returnedThey initially returned only the purchase price, they kept the shipping and the tax moneyWhen I complained they returned some of the tax moneyThey have refused to refund my entire $keeping the shipping and some tax moneyIt should be illegal for any company to keep tax money and shipping costs when they made the mistake
ORDERED ITEMS FOR CHRISTMAS ON THE 10TH OF DEC & HAVE NOT RECEIVED ITEMS AS OF 20TH DEC ORDERED ITEMS FOR CHRISTMAS ON THE 10TH OF DEC & HAVE NOT RECEIVED ITEMS AS OF 20TH DECI'VE EMAILED FROM PERSONAL EMAIL, MESSAGED ON FACEBOOK AND CALLED PHONE NUMBER; GOES TO VOICEMAIL BOX THAT IS FULL
I ordered curtains online from this company but they are not the same color The company does not return my calls or emails to arrange returns on June 12, I ordered curtains online from Empire Home Fashions The order number is [redacted] and it was shipped via USPSI paid $plus $shipping for a total of $using PayPalThe order was for four curtain panels and a curtain scarf in taupe and the same in the color sage green They were to be hung together, i.edouble curtains on each rod They were shipped on June and arrived on the 17th The sage green curtains are different colors so I can't use any of it I have tried almost daily to contact the company through two phone numbers (one on the order and other I found on the internet for Abdul Awad, Managing Member) but the phones are NVER answered and though I leave messages as instructed, no one calls back I have also attempted emailing several times with the email address provided on the order, but, the
Terrible products and customer service! I told them I wanted my money back because they advertise, they keep repeating themselves in every email saying "you bought spill proof they were never advertising as waterproof!" Spill proof IS WATERPROOF! How am I suppose to protect my furniture from stains when it leaks through? That as well is NOT spill proofThey even refuse to refund me my money back after I told them I'd send the product back because it's worthless! They are very rude, unprofessional and scam you out of money!
ORDERED ITEMS FOR CHRISTMAS ON THE 10TH OF DEC & HAVE NOT RECEIVED ITEMS AS OF 20TH DEC
ORDERED ITEMS FOR CHRISTMAS ON THE 10TH OF DEC & HAVE NOT RECEIVED ITEMS AS OF 20TH DECI'VE EMAILED FROM PERSONAL EMAIL, MESSAGED ON FACEBOOK AND CALLED PHONE NUMBER; GOES TO VOICEMAIL BOX THAT IS FULL
Returned merchandise; refund not issued
Purchased curtains from Best Linens through Walmart, Order *** on 2/18/Returned merchandise as there was only one curtain in each package when I ordered sets (curtains in each package)Returned merchandise which receipt was confirmed via tracking number ***Best Linens wrote via email on 2/26/stating "Thank youOnce we receive it you will be refundedThank you." Best Linens did receive itBest Linens did not issue me a refund
6/30/I placed an order online and after days started trying to reach the company to get an ETA I have been calling daily numerous times, leaving messages, emailing and I even went on Facebook and left a message They have deducted my account for the merchandise but NO one will return a phone call, email or instant message I feel this company may be a scam and it is obvious from reading previous peoples comments to this same effect I want my merchandise or credit to my account
Product_Or_Service: queen bedspread
Delivery issues/ return issues/ no working phone number for business
Thus business is a joke! On 3/1/2017I ordered blankets for a sports team through walmart.comI paid for days shipping, it took weeks to get my shipmentThe company blamed it on the post office, but tracking said the whole time it had never left the warehouseI have since returned all of the blankets with the shipping label provided by walmart.comTracking number shows it was delivered in 4/but I still have not received my refund of $And everytime I've tried to call the phone is not workingWho runs a business for months at a time with phone issues? Only companies trying to avoid upset customers that they have ripped off
I visited the store and it had a lot of stuffI bought a mattress which was way cheaper than the most other places and it has been good since I got itI will definitely be shopping there again
I ordered a king size spread on Amazon Package received- when I put it on the bed - it was not as shown in the photo I sent an email through Amazon - stating picture was deceiving - showed a nice overhand, when it really barely hung over the side - they replied that the dimension were given - really who looks at dimensions when it is labeled King?? Went back and forth - still no resolution
I ordered curtains online from this company but they are not the same color The company does not return my calls or emails to arrange returns
on June 12, I ordered curtains online from Empire Home Fashions The order number is *** and it was shipped via USPSI paid $plus $shipping for a total of $using PayPalThe order was for four curtain panels and a curtain scarf in taupe and the same in the color sage green They were to be hung together, i.edouble curtains on each rod They were shipped on June and arrived on the 17th The sage green curtains are different colors so I can't use any of it I have tried almost daily to contact the company through two phone numbers (one on the order and other I found on the internet for Abdul Awad, Managing Member) but the phones are NVER answered and though I leave messages as instructed, no one calls back I have also attempted emailing several times with the email address provided on the order, but, the
Empire (also known as Qutain) sent the wrong item from what I orderedWrong item was returnedThey refuse to return all my money
On 02/14/I ordered a pc Bath spa set in color purpleOrder #XXX-XXXXXXX-XXXXXXXTotal price including shipping/tax was $I received the item via postal mail on 02/17/When opened it was not what I ordered but a very cheap piece bath setI notified the company immediately was issued a return shipping label right awayOn 02/17/I shipped the items back to companyThey received the merchandise on 02/26/It took days for them to acknowledge the returnI requested my money to be returnedThey initially returned only the purchase price, they kept the shipping and the tax moneyWhen I complained they returned some of the tax moneyThey have refused to refund my entire $keeping the shipping and some tax moneyIt should be illegal for any company to keep tax money and shipping costs when they made the mistake
The salesmen are very nice and helpfulI've had multiple good experiences with EmpireMy whole house is furnished by them! From the living room to master bedroom to the guest bedroom I have found perfect pieces to my home from Empire
I ordered two sets of sheets for my bedThey sent two pillow casesThey refuse to do anything to resolve this issue
Their ad reads "Persian Collection Count Sheet set Fitted Flat Deep Pocket Wrinkle Free"
I placed an order online from Empire Home Fashion & Furnitire for a bedding set, the Royal 7-Piece Embossed Diamond Solid Comforter set on September 4, Order #*** The total price for this item was $including taxes and shipping Once I received my order on 9/8, I looked at the item and was unsatisfied so I shipped it back via UPS on 9/ I followed the companies return policy protocolsThe item was shipped back and received within the day limitI have left several messages on their answering machine during the stated business hours but nobody answers the phoneI've also sent several emailsI have yet to receive a response or refund to my account
Product_Or_Service: Royal 7-Piece Embossed Diamond Solid Comforter Set
Order_Number: Order #***
On 1/2/I placed an order, thru e-bay and paid for it by PayPal On 1/3/I received confirmation saying order was shippedIt never was
I received confirmation and said order was shipped and gave me a tracking number It has never left the company On 1/19/I received another email saying item was shipped and gave me a new tracking number It still hasn't left the company
They will not answer my emails nor will they answer their phone
Empire (also known as Qutain) sent the wrong item from what I orderedWrong item was returnedThey refuse to return all my money On 02/14/I ordered a pc Bath spa set in color purpleOrder #XXX-XXXXXXX-XXXXXXXTotal price including shipping/tax was $I received the item via postal mail on 02/17/When opened it was not what I ordered but a very cheap piece bath setI notified the company immediately was issued a return shipping label right awayOn 02/17/I shipped the items back to companyThey received the merchandise on 02/26/It took days for them to acknowledge the returnI requested my money to be returnedThey initially returned only the purchase price, they kept the shipping and the tax moneyWhen I complained they returned some of the tax moneyThey have refused to refund my entire $keeping the shipping and some tax moneyIt should be illegal for any company to keep tax money and shipping costs when they made the mistake
ORDERED ITEMS FOR CHRISTMAS ON THE 10TH OF DEC & HAVE NOT RECEIVED ITEMS AS OF 20TH DEC ORDERED ITEMS FOR CHRISTMAS ON THE 10TH OF DEC & HAVE NOT RECEIVED ITEMS AS OF 20TH DECI'VE EMAILED FROM PERSONAL EMAIL, MESSAGED ON FACEBOOK AND CALLED PHONE NUMBER; GOES TO VOICEMAIL BOX THAT IS FULL
I ordered curtains online from this company but they are not the same color The company does not return my calls or emails to arrange returns on June 12, I ordered curtains online from Empire Home Fashions The order number is [redacted] and it was shipped via USPSI paid $plus $shipping for a total of $using PayPalThe order was for four curtain panels and a curtain scarf in taupe and the same in the color sage green They were to be hung together, i.edouble curtains on each rod They were shipped on June and arrived on the 17th The sage green curtains are different colors so I can't use any of it I have tried almost daily to contact the company through two phone numbers (one on the order and other I found on the internet for Abdul Awad, Managing Member) but the phones are NVER answered and though I leave messages as instructed, no one calls back I have also attempted emailing several times with the email address provided on the order, but, the
Terrible products and customer service! I told them I wanted my money back because they advertise, they keep repeating themselves in every email saying "you bought spill proof they were never advertising as waterproof!" Spill proof IS WATERPROOF! How am I suppose to protect my furniture from stains when it leaks through? That as well is NOT spill proofThey even refuse to refund me my money back after I told them I'd send the product back because it's worthless! They are very rude, unprofessional and scam you out of money!
ORDERED ITEMS FOR CHRISTMAS ON THE 10TH OF DEC & HAVE NOT RECEIVED ITEMS AS OF 20TH DEC
ORDERED ITEMS FOR CHRISTMAS ON THE 10TH OF DEC & HAVE NOT RECEIVED ITEMS AS OF 20TH DECI'VE EMAILED FROM PERSONAL EMAIL, MESSAGED ON FACEBOOK AND CALLED PHONE NUMBER; GOES TO VOICEMAIL BOX THAT IS FULL
Returned merchandise; refund not issued
Purchased curtains from Best Linens through Walmart, Order *** on 2/18/Returned merchandise as there was only one curtain in each package when I ordered sets (curtains in each package)Returned merchandise which receipt was confirmed via tracking number ***Best Linens wrote via email on 2/26/stating "Thank youOnce we receive it you will be refundedThank you." Best Linens did receive itBest Linens did not issue me a refund
6/30/I placed an order online and after days started trying to reach the company to get an ETA I have been calling daily numerous times, leaving messages, emailing and I even went on Facebook and left a message They have deducted my account for the merchandise but NO one will return a phone call, email or instant message I feel this company may be a scam and it is obvious from reading previous peoples comments to this same effect I want my merchandise or credit to my account
Product_Or_Service: queen bedspread
Excellenthe customer service and very friendly staffGreat prices that you won't find anywhere else! Definitely will be back soon
Delivery issues/ return issues/ no working phone number for business
Thus business is a joke! On 3/1/2017I ordered blankets for a sports team through walmart.comI paid for days shipping, it took weeks to get my shipmentThe company blamed it on the post office, but tracking said the whole time it had never left the warehouseI have since returned all of the blankets with the shipping label provided by walmart.comTracking number shows it was delivered in 4/but I still have not received my refund of $And everytime I've tried to call the phone is not workingWho runs a business for months at a time with phone issues? Only companies trying to avoid upset customers that they have ripped off
I visited the store and it had a lot of stuffI bought a mattress which was way cheaper than the most other places and it has been good since I got itI will definitely be shopping there again
I ordered a king size spread on Amazon Package received- when I put it on the bed - it was not as shown in the photo I sent an email through Amazon - stating picture was deceiving - showed a nice overhand, when it really barely hung over the side - they replied that the dimension were given - really who looks at dimensions when it is labeled King?? Went back and forth - still no resolution
I ordered curtains online from this company but they are not the same color The company does not return my calls or emails to arrange returns
on June 12, I ordered curtains online from Empire Home Fashions The order number is *** and it was shipped via USPSI paid $plus $shipping for a total of $using PayPalThe order was for four curtain panels and a curtain scarf in taupe and the same in the color sage green They were to be hung together, i.edouble curtains on each rod They were shipped on June and arrived on the 17th The sage green curtains are different colors so I can't use any of it I have tried almost daily to contact the company through two phone numbers (one on the order and other I found on the internet for Abdul Awad, Managing Member) but the phones are NVER answered and though I leave messages as instructed, no one calls back I have also attempted emailing several times with the email address provided on the order, but, the
Great customer service and really good pricesThey helped me get exactly what I needed for my house
Empire (also known as Qutain) sent the wrong item from what I orderedWrong item was returnedThey refuse to return all my money
On 02/14/I ordered a pc Bath spa set in color purpleOrder #XXX-XXXXXXX-XXXXXXXTotal price including shipping/tax was $I received the item via postal mail on 02/17/When opened it was not what I ordered but a very cheap piece bath setI notified the company immediately was issued a return shipping label right awayOn 02/17/I shipped the items back to companyThey received the merchandise on 02/26/It took days for them to acknowledge the returnI requested my money to be returnedThey initially returned only the purchase price, they kept the shipping and the tax moneyWhen I complained they returned some of the tax moneyThey have refused to refund my entire $keeping the shipping and some tax moneyIt should be illegal for any company to keep tax money and shipping costs when they made the mistake
The salesmen are very nice and helpfulI've had multiple good experiences with EmpireMy whole house is furnished by them! From the living room to master bedroom to the guest bedroom I have found perfect pieces to my home from Empire
I ordered two sets of sheets for my bedThey sent two pillow casesThey refuse to do anything to resolve this issue
Their ad reads "Persian Collection Count Sheet set Fitted Flat Deep Pocket Wrinkle Free"
I placed an order online from Empire Home Fashion & Furnitire for a bedding set, the Royal 7-Piece Embossed Diamond Solid Comforter set on September 4, Order #*** The total price for this item was $including taxes and shipping Once I received my order on 9/8, I looked at the item and was unsatisfied so I shipped it back via UPS on 9/ I followed the companies return policy protocolsThe item was shipped back and received within the day limitI have left several messages on their answering machine during the stated business hours but nobody answers the phoneI've also sent several emailsI have yet to receive a response or refund to my account
Product_Or_Service: Royal 7-Piece Embossed Diamond Solid Comforter Set
Order_Number: Order #***
On 1/2/I placed an order, thru e-bay and paid for it by PayPal On 1/3/I received confirmation saying order was shippedIt never was
I received confirmation and said order was shipped and gave me a tracking number It has never left the company On 1/19/I received another email saying item was shipped and gave me a new tracking number It still hasn't left the company
They will not answer my emails nor will they answer their phone