Unique Fitness Center Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolvedI recieved a call this afternoon from the buisnessThe manager was
extremely helpful and was able to rectify my issue immediately I am happy with the prompt response and appreciative for the sincerity conveyed in his apologyThis miscomminication does not affect my otherwise fantastic experience at the facility. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

[redacted], did sign our one year auto debit contract which does renew on a month to month basis after the year is up as he had stated. In late October we sent his paperwork into our eft...

company for billing on Nov 1[redacted]. Nov [redacted] we did get a notification from our billing company that [redacted]s payment did not go through and we were charged a $10 decline fee as we are for any payment that gets returned to us. On Nov [redacted] we attempted to call [redacted] to tell him his payment did not go through. We left a message on his voicemail about the problem on his account. [redacted] said in his complaint that he called back and told the person on the phone he would not be renewing and person said it was ok and ended the call. Our policy is to only take cancellations in writing, at the gym or by certified mail. You also must give us 30 day notice so we have time to take you out of our billing system. All of this is specified in the contract that [redacted] signed. After [redacted] payment didn't go through for December or January we did again try to get in touch with [redacted] this time by mail. We mailed out letters in both December and January telling [redacted] there was a problem with the account. On January [redacted] did call the gym and spoke to me and I tried to explain our policies. [redacted] asked that the owner give him a call so he could discuss the situation with him. The owner did speak to [redacted] and decided to waive all fees as a courtesy to [redacted]. 
[redacted]

Review: I have been trying to reach any form of management for this establishment since January. I am having an issue with cancelling a membership and I cannot get consistent or accurate information. I am unable to get in contact with someone capable of rectifying this issue. On 4 different occasions I have physically gone to the business, filled out necessary paperwork to have the membership cancelled once the contract is fulfilled. Each time I ask when the contract is up and I receive a different answer. To date I have been told my contract is up January 2015, then it wasn't until March 2015, and more recently I'm being told it isn't up until May 2015. I had spoken with a woman in February 2015 because I had first requested to cancel my membership in January (which is what I was told by the staff) and the money was withdrawn from my account in February. She assured me she would e-mail me the confirmation of the termination of my membership and put notes on my account so this would not be an issue. I never received the confirmation and when I leave messages, my calls are not returned. The money was withdrawn from my account again this month. When I went to the gym on [redacted] 3/*/15 I was told there are no such notes and there are no managers in. I filled out the contact termination form again, and the person at the front desk took a message and told me I would receive a call that afternoon from the manager [redacted]. I have yet to received a call. I contacted them again today [redacted] 3/**/15 and was told there are no manager in until "[redacted], maybe in the[redacted]".Desired Settlement: I want to speak to someone who can immediately rectify this issue. I want an explanation as to why every time I ask when my contract is up I am being told a later date and they should be able to provide proof to back up their statement. If it is found I am being charged for a gym membership out of contract when I have been requesting termination since January 2015 I am requesting to be reimbursed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I recieved a call this afternoon from the buisness. The manager was extremely helpful and was able to rectify my issue immediately. I am happy with the prompt response and appreciative for the sincerity conveyed in his apology. This miscomminication does not affect my otherwise fantastic experience at the facility. Sincerely,

Review: I joined Unique Fitness in January of 2013 and signed up for a 1 year contract with no further obligation as it was explained to me. When the year was up, I continued on a month to month basis. In November of 2014, Unique attempted to charge my credit card number and the charge was declined due to the fact that the bank had changed my credit card number as a result of fraudulent activity. Sometime in early November I received a voice message from Unique Fitness notifying me of this issue. I called back the same day and told them that I would not be renewing any longer. The person said "ok" and ended the call. They did not ask me to do anything else at all. Now, 60 days have passed and I just received a letter stating that I needed to pay a balance of $84.97 within 15 business days or my account would be sent to collections. I called the merchant and spoke with a [redacted] named [redacted]. I explained the chronology of events in detail, however all [redacted] could tell me was that I needed to pay because I did not fill out a cancellation form. I explained that her employee did not ask me to do anything when I returned the original call. I live two blocks from the merchant and certainly would have stopped in as I pass it multiple times every single day.Desired Settlement: I would like the $84.97 charge removed from my account and my account closed immediately. I would also like the owner of the gym to speak with [redacted] and instruct her on how to deal with customers. She was rude and in my opinion does not belong in any type of customer service position

Business

Response:

[redacted], did sign our one year auto debit contract which does renew on a month to month basis after the year is up as he had stated. In late October we sent his paperwork into our eft company for billing on Nov 1[redacted]. Nov [redacted] we did get a notification from our billing company that [redacted]s payment did not go through and we were charged a $10 decline fee as we are for any payment that gets returned to us. On Nov [redacted] we attempted to call [redacted] to tell him his payment did not go through. We left a message on his voicemail about the problem on his account. [redacted] said in his complaint that he called back and told the person on the phone he would not be renewing and person said it was ok and ended the call. Our policy is to only take cancellations in writing, at the gym or by certified mail. You also must give us 30 day notice so we have time to take you out of our billing system. All of this is specified in the contract that [redacted] signed. After [redacted] payment didn't go through for December or January we did again try to get in touch with [redacted] this time by mail. We mailed out letters in both December and January telling [redacted] there was a problem with the account. On January [redacted] did call the gym and spoke to me and I tried to explain our policies. [redacted] asked that the owner give him a call so he could discuss the situation with him. The owner did speak to [redacted] and decided to waive all fees as a courtesy to [redacted]. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I recently signed up for a gym towards the end of april, payed cash for the first month and gave my banking account information the next day for the membership fee to be taken out of my account. The girl working the counter had me write the bank numbers down on a blank piece of paper and placed in a book. now when april ended another girl at the front desk told me that my account has ended and I needed to pay for an additional month and they had nothing in there files of me signing up and giving them my banking information and asked for me to bring my information again and for me to sign up all over again. at that point I did not want anything to do with a gym or any business that takes down all your person bank account information on a blank piece of paper and happens to misplace it. this is unproffesional and scary not knowing who had there hands on my account info. Now I recently got a letter in the mail from my bank saying that the gym tried taking almost $50 out of my account on june [redacted] but neglected to take money out on may [redacted] for last month causing my bank account to be overdrawn causing an addition $30 fee . an employee at the gym told me that the [redacted] of every month is when they send out billing information to another company to start charging accounts so that piece of paper I gave with my info on it in at the end of april must have been bumped around for 2 to 3 weeks until someone realized what it was, like they happened to stumble back on my information half way thru may and decided to start charging me. I was informed by the girl at the front desk that my account was not active at the begining of may so I signed up to a different gym, one that doesnt lose important information. now they are telling my I have to pay 80 dollars to get out of a contract that I was informed "no longer existed" and pay my bank the 30 dollar fee plus pay the gym the 50 dollars they tried taking out of my account when they figured out where all my paper work was. these people should not be allowed to take peoples info and tell them there membership isnt active and go ahead and charge them a month later when they feel like it.Desired Settlement: I will gladly pay the cancelation fee but I shouldnt have to pay for the months that they are trying to charge me for because I was informed that my membership wasnt active so I didnt use the services. I was told it was expired by an employee after I told her that was impossible so I stopped going to that gym.

Business

Response:

Settlement: If [redacted] no longer wishes to use our services he would owe $189.97 (Dues for May, June, July, the maintenance fee, and cancellation fee as per his contract). The charges for July would be present since he has not yet filled out a cancellation notice which requires 30 days written notification as per the contract he signed. In an effort to satisfy this customer we would be willing to accept $100 ($80 for the cancellation fee plus $20 for the time he used our services for in May).