Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[First off I am or never said I was happy. I've been going to this location for the past 2 years. I've had 3-4 perms in this location the last 2 years but a first time to have this particular stylist. This is the first time a stylist ever combed my hair out after the perm, then cut it. I have no curls as it is almost straight. I cannot allow this company to put anything else on my hair because it will fry. I had a brain tumor 5 years ago and I never lost my hair. I will not and cannot allow this company to cause me to lose my hair now. I continue to respectively request a refund]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I would like to understand the word "inconclusive" as to there camera footage of while we were there. I would like to see this footage. Othrrwise I have been told by someone anonymous at Fantastic Sams that they know what happened to the card but will never admit it because they would liable as the employee was acting as an agent for the company at the time they took the card. Their answer being that their "policy is is they arent responsible for anything brought into their stores" is absurd. Morally they should be very responsible. Its a slap in the face that my wife and I came into their establishment because of a referral given to us in which they marketed to me to pull me in but to turn around and say their not responsible is a cop out. They know what happened and stole our money. We will sue this company if this is the only response. I never thought people/companies were like this.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[First off I am or never said I was happy. I've been going to this location for the past 2 years. I've had 3-4 perms in this location the last 2 years but a first time to have this particular stylist. This is the first time a stylist ever combed my hair out after the perm, then cut it. I have no curls as it is almost straight. I cannot allow this company to put anything else on my hair because it will fry. I had a brain tumor 5 years ago and I never lost my hair. I will not and cannot allow this company to cause me to lose my hair now. I continue to respectively request a refund]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I would like to understand the word "inconclusive" as to there camera footage of while we were there. I would like to see this footage. Othrrwise I have been told by someone anonymous at Fantastic Sams that they know what happened to the card but will never admit it because they would liable as the employee was acting as an agent for the company at the time they took the card. Their answer being that their "policy is is they arent responsible for anything brought into their stores" is absurd. Morally they should be very responsible. Its a slap in the face that my wife and I came into their establishment because of a referral given to us in which they marketed to me to pull me in but to turn around and say their not responsible is a cop out. They know what happened and stole our money. We will sue this company if this is the only response. I never thought people/companies were like this.
Regards,
[redacted]