Unique Furniture

Good morning,On 4/27/@ 2:pm we received a request through Mr***'s home warranty for a pool claim that Mr [redacted] had submitted through themWe promptly called and scheduled an appointment for 4/29/between 12:pm - 5:pm.Myself (Kent *.) and a fellow technician (James *.) arrived on the property at 3:pm and after having spoken with Mr [redacted] on the phone, was told that he would be there in 15-minutes.Mr [redacted] arrived to his home and met us in the backyard by his equipment at approximately 4:pm.After having already began repairing the issues that we had found at the time of our arrival, I then began discussing additional issues that we had found while my partner completed the repairs that we had started.Mr [redacted] was excited that the repairs were finally being made through the warranty company since we were now the third company sent out by them to do the repairs and was very grateful for our company for following through.Upon discussing this with Mr [redacted] I had also informed him that I found another issue that would be otherwise hidden if a full and complete inspection were not done on his equipment which is not typical of another pool company but is something that we here at Eden do at every pool.He was very grateful of our find and understand that we would need to return to repair the newly found issues as we would then need further approval from his warranty company.At this time I had informed Mr [redacted] that his spa light was full of water and at the very least the bulb and gasket would need replaced but could end up being the complete light since the water had been sitting for a long while which can cause much more damageI also let him know that the pool light was still working but did have a little condensation inside that could eventually cause an issueFurthermore, he had asked why his spa blower wasn't working to which I informed him that there was no air tubing installed between the air button at his spa and the Pneumatic switch by his equipment which engages and turns the blower on but only that there was a small section of tubing back at the switch.I let him know that if we were to complete these repairs upon the next visit through the warranty company for the warranty repairs, that we would be able to perform the work at a discounted rate since we would already be on siteIt was at this time that I gave a verbal proposal to which he accepted since it was greatly discounted.Upon our next visit on 5/5/@ 9:am and having completed the repairs for warranty, we then performed the agreed work on the spa light, pool light, and air tubing and all work was completed same day @ 12:pm.We first replaced the pool light bulb and gasket and dried the inside of the pool light.Next we replaced the spa light bulb and gasket and upon completion found that the complete light would need replacedWe did not replace the complete light since I had assured Mr [redacted] on the previous visit that we would first gain his approval as it would be much more costly.Lastly, we installed the air tubing hose for the air blowerAt that time we noticed that there is possibly and underground break in the conduit since the run of the air tubing was considerably tighter than normal.We completed the requested job as is and I called Mr [redacted] with the proposal to replace the light which we would discount the bulb and gasket cost on from the previous repair.We also discussed his desire to repair the tile on the side of his spa as well as extending the deck between the tree and the houseHe did not want to proceed with this at that time.Mr***'s email address is inputted into our advanced work order system which sends real time updates, notes, pictures, etc.We have sent Mr [redacted] all information to which his only claim was that we did not do any work since the spa light still was not working.The spa light will not work unless it is completely replaced as previously stated but just because we diagnosed the spa light as non-functional does not dismiss the additional work completed or the diagnosis of the light up to that point.Mr [redacted] now claims that the repair work was never authorized because we don't have some sort of written agreement but this claims falls short of the testimony given through the recorded calls, voicemails, and email correspondence where Mr***'s only claim to ? this point was that we didn't do the work he wanted since the spa light wasn't working.I have attached the pictures of before, during, and after the requested repairs that we have since long sent to Mr***.I would only suggest that Mr [redacted] pay the invoiced balance before being sent fully to collections (something we do not like to do nor do we do often as you can see from the date of service to today's date) as we have given him ample time to remedy this situation and once sent will be fully out of our hands.In the many years that we have been in business and having served over customers in a repair capacity, I can count on one hand the few that we unfortunately have to see this far under these same circumstancesWe do not find our pride with situations as this but instead find great pride in the thousands others who we have had the privilege to serve to their complete satisfaction.This will be the only and final correspondence in a setting such as this, as this particular issue does not concern others but only Eden and Mr***Except as to otherwise accept payment for serviced rendered if Mr [redacted] would like to call or pay online at www.EdenBillPay.com this decision remains and stands firm and final.Thank you for your understanding!KentEden Pool Service936-900-- Office855-654-- Toll Freewww.EdenPoolService.com

Good morning,On 4/27/@ 2:pm we received a request through Mr***'s home warranty for a pool claim that Mr*** had submitted through themWe promptly called and scheduled an appointment for 4/29/between 12:pm - 5:pm.Myself (Kent *.) and a fellow technician (James *.) arrived
on the property at 3:pm and after having spoken with Mr*** on the phone, was told that he would be there in 15-minutes.Mr*** arrived to his home and met us in the backyard by his equipment at approximately 4:pm.After having already began repairing the issues that we had found at the time of our arrival, I then began discussing additional issues that we had found while my partner completed the repairs that we had started.Mr*** was excited that the repairs were finally being made through the warranty company since we were now the third company sent out by them to do the repairs and was very grateful for our company for following through.Upon discussing this with Mr*** I had also informed him that I found another issue that would be otherwise hidden if a full and complete inspection were not done on his equipment which is not typical of another pool company but is something that we here at Eden do at every pool.He was very grateful of our find and understand that we would need to return to repair the newly found issues as we would then need further approval from his warranty company.At this time I had informed Mr*** that his spa light was full of water and at the very least the bulb and gasket would need replaced but could end up being the complete light since the water had been sitting for a long while which can cause much more damageI also let him know that the pool light was still working but did have a little condensation inside that could eventually cause an issueFurthermore, he had asked why his spa blower wasn't working to which I informed him that there was no air tubing installed between the air button at his spa and the Pneumatic switch by his equipment which engages and turns the blower on but only that there was a small section of tubing back at the switch.I let him know that if we were to complete these repairs upon the next visit through the warranty company for the warranty repairs, that we would be able to perform the work at a discounted rate since we would already be on siteIt was at this time that I gave a verbal proposal to which he accepted since it was greatly discounted.Upon our next visit on 5/5/@ 9:am and having completed the repairs for warranty, we then performed the agreed work on the spa light, pool light, and air tubing and all work was completed same day @ 12:pm.We first replaced the pool light bulb and gasket and dried the inside of the pool light.Next we replaced the spa light bulb and gasket and upon completion found that the complete light would need replacedWe did not replace the complete light since I had assured Mr*** on the previous visit that we would first gain his approval as it would be much more costly.Lastly, we installed the air tubing hose for the air blowerAt that time we noticed that there is possibly and underground break in the conduit since the run of the air tubing was considerably tighter than normal.We completed the requested job as is and I called Mr*** with the proposal to replace the light which we would discount the bulb and gasket cost on from the previous repair.We also discussed his desire to repair the tile on the side of his spa as well as extending the deck between the tree and the houseHe did not want to proceed with this at that time.Mr***'s email address is inputted into our advanced work order system which sends real time updates, notes, pictures, etc.We have sent Mr*** all information to which his only claim was that we did not do any work since the spa light still was not working.The spa light will not work unless it is completely replaced as previously stated but just because we diagnosed the spa light as non-functional does not dismiss the additional work completed or the diagnosis of the light up to that point.Mr*** now claims that the repair work was never authorized because we don't have some sort of written agreement but this claims falls short of the testimony given through the recorded calls, voicemails, and email correspondence where Mr***'s only claim to ? this point was that we didn't do the work he wanted since the spa light wasn't working.I have attached the pictures of before, during, and after the requested repairs that we have since long sent to Mr***.I would only suggest that Mr*** pay the invoiced balance before being sent fully to collections (something we do not like to do nor do we do often as you can see from the date of service to today's date) as we have given him ample time to remedy this situation and once sent will be fully out of our hands.In the many years that we have been in business and having served over customers in a repair capacity, I can count on one hand the few that we unfortunately have to see this far under these same circumstancesWe do not find our pride with situations as this but instead find great pride in the thousands others who we have had the privilege to serve to their complete satisfaction.This will be the only and final correspondence in a setting such as this, as this particular issue does not concern others but only Eden and Mr***Except as to otherwise accept payment for serviced rendered if Mr*** would like to call or pay online at www.EdenBillPay.com this decision remains and stands firm and final.Thank you for your understanding!KentEden Pool Service936-900-- Office855-654-- Toll Freewww.EdenPoolService.com

Good morning,On 4/27/2015 @ 2:45 pm we received a request through Mr. [redacted]'s home warranty for a pool claim that Mr. [redacted] had submitted through them. We promptly called and scheduled an appointment for 4/29/2015 between 12:00 pm - 5:00 pm.Myself (Kent *.) and a fellow technician (James *.) arrived...

on the property at 3:30 pm and after having spoken with Mr. [redacted] on the phone, was told that he would be there in 15-30 minutes.Mr. [redacted] arrived to his home and met us in the backyard by his equipment at approximately 4:00 pm.After having already began repairing the issues that we had found at the time of our arrival, I then began discussing additional issues that we had found while my partner completed the repairs that we had started.Mr. [redacted] was excited that the repairs were finally being made through the warranty company since we were now the third company sent out by them to do the repairs and was very grateful for our company for following through.Upon discussing this with Mr. [redacted] I had also informed him that I found another issue that would be otherwise hidden if a full and complete inspection were not done on his equipment which is not typical of another pool company but is something that we here at Eden do at every pool.He was very grateful of our find and understand that we would need to return to repair the newly found issues as we would then need further approval from his warranty company.At this time I had informed Mr. [redacted] that his spa light was full of water and at the very least the bulb and gasket would need replaced but could end up being the complete light since the water had been sitting for a long while which can cause much more damage. I also let him know that the pool light was still working but did have a little condensation inside that could eventually cause an issue. Furthermore, he had asked why his spa blower wasn't working to which I informed him that there was no air tubing installed between the air button at his spa and the Pneumatic switch by his equipment which engages and turns the blower on but only that there was a small section of tubing back at the switch.I let him know that if we were to complete these repairs upon the next visit through the warranty company for the warranty repairs, that we would be able to perform the work at a discounted rate since we would already be on site. It was at this time that I gave a verbal proposal to which he accepted since it was greatly discounted.Upon our next visit on 5/5/2015 @ 9:00 am and having completed the repairs for warranty, we then performed the agreed work on the spa light, pool light, and air tubing and all work was completed same day @ 12:15 pm.We first replaced the pool light bulb and gasket and dried the inside of the pool light.Next we replaced the spa light bulb and gasket and upon completion found that the complete light would need replaced. We did not replace the complete light since I had assured Mr. [redacted] on the previous visit that we would first gain his approval as it would be much more costly.Lastly, we installed the air tubing hose for the air blower. At that time we noticed that there is possibly and underground break in the conduit since the run of the air tubing was considerably tighter than normal.We completed the requested job as is and I called Mr. [redacted] with the proposal to replace the light which we would discount the bulb and gasket cost on from the previous repair.We also discussed his desire to repair the tile on the side of his spa as well as extending the deck between the tree and the house. He did not want to proceed with this at that time.Mr. [redacted]'s email address is inputted into our advanced work order system which sends real time updates, notes, pictures, etc.We have sent Mr. [redacted] all information to which his only claim was that we did not do any work since the spa light still was not working.The spa light will not work unless it is completely replaced as previously stated but just because we diagnosed the spa light as non-functional does not dismiss the additional work completed or the diagnosis of the light up to that point.Mr. [redacted] now claims that the repair work was never authorized because we don't have some sort of written agreement but this claims falls short of the testimony given through the recorded calls, voicemails, and email correspondence where Mr. [redacted]'s only claim to  this point was that we didn't do the work he wanted since the spa light wasn't working.I have attached the pictures of before, during, and after the requested repairs that we have since long sent to Mr. [redacted].I would only suggest that Mr. [redacted] pay the invoiced balance before being sent fully to collections (something we do not like to do nor do we do often as you can see from the date of service to today's date) as we have given him ample time to remedy this situation and once sent will be fully out of our hands.In the many years that we have been in business and having served over 4000 customers in a repair capacity, I can count on one hand the few that we unfortunately have to see this far under these same circumstances. We do not find our pride with situations as this but instead find great pride in the thousands others who we have had the privilege to serve to their complete satisfaction.This will be the only and final correspondence in a setting such as this, as this particular issue does not concern others but only Eden and Mr. [redacted]. Except as to otherwise accept payment for serviced rendered if Mr. [redacted] would like to call or pay online at www.EdenBillPay.com this decision remains and stands firm and final.Thank you for your understanding!KentEden Pool Service936-900-9335 - Office855-654-7665 - Toll Freewww.EdenPoolService.com

Review: I paid this furniture over $22,000.00 for house full of furniture to ship . this includes 4 bedroom sets, fire place, living room set ,cosole n mirror set,1recliner,1 sectional ,dinning set ,grand father clock .couple lamps and mattresses.the above mentioned store keeps changing their store names and is claiming they cant find my receipt on their end so I cant get a refund or the merchandise .the very first payment I maid , the owner came to my home and collect that money .from there own I would go in and make payments which sales peson [redacted] would collect and sign and date each time .so I was left dry without my house stuff.Im now paying storage bill every month for other stuff I orderd for my house that was supposed to be shipped together .consumer affairs n attorney letters wasoth ignored ,including all my phone calls and store visits .Desired Settlement: if I cant get my furniture , I want my money back .

Review: On October **, 2012 my wife and I purchased a queen sized bedroom set from Unique Furniture at a price of $3728.97. We were offered a GE credit card with no down payment and no interest payment for 12 months. We accepted the offer, and the store clerks offered to keep the furniture in their storage facility for us until we were ready for it to be delivered. We were in the process of searching for an apartment so we considered this to be a satisfactory arrangement. Due to extenuating circumstances we were unable to to move into an apartment, we paid our credit card bill every month on time and is only owing $600 at the moment which has to be satisfied before October **, 2013 in order to avoid interest payments. Our arrangement also gave us the option to extend the terms for another 6 months without interest payment. During this time we kept in contact with the business and especially store clerk [redacted], and there was not a problem we were even considering buying our dining room set from them as we are now in the process again of seeking an apartment. On September ** my wife visited the store as she usually does and also to extend the term for another six months. It was a that time she was informed that the store would be closing by September [redacted] and she should make arrangements for the furniture to be delivered. She promptly informed the store clerk that arrangements would be made accordingly. Upon her visit the following week the store clerk ([redacted]) told her that the furniture is being ordered from the warehouse in New Jersey and will be available to be delivered to on the weekend of September [redacted] or anytime there after as the store will be opened until October **. She informed him that we would not be available on Saturday September [redacted] but would be available on September [redacted] but if the furniture is available during the week we should be contacted as we were making arrangements for the furniture to be delivered to a storage facility. My wife received a voice mail on Friday September [redacted] stating that she should get in touch with the store when she got off the train while on her way from work. She called the store immediately and [redacted] told her that it was closing time and everyone was leaving but she should visit the store as soon as possible. Another representative [redacted] had told her that he would be there on Sunday so she made arrangements to go on Sunday September [redacted]. We went on Sunday and realized that the store was almost empty and none of the familiar faces were there. We were told by the representatives present that the store manager [redacted] would have to deal with our situation as they had no knowledge of it. We were informed that he would be in on Monday September [redacted], and again we visited the store on Monday and he was not there, we went again on Tuesday and left messages but he was still not there nor got in touch with us. On Wednesday when my wife visited the store she was informed that the contents of the store was sold to another individual who was basically clearing out all that was there. We managed to get [redacted]'s contact number and have called him and left several messages and to this date he has not returned the calls. His business card only has [redacted] on it so we do not know his full name and apart from the contact number we have no other means of getting in touch with him and he is totally ignoring all our efforts to reach him. All the representatives with whom we are familiar did not return to the store based on our knowledge since September [redacted]. The store was last opened on Wednesday October *, 2013. There was no information as to whether or not the store will be relocating and with whom to get in touch if there are concerns. We did not extend the terms of the credit card for another six months because we had to pay a fee of almost $200 and decided that it was best that we cleared the balance of $600, which is due before October **, 2013, which we will have to pay to GE although we did not get the furniture. This is such a cruel and dishonest act, we are young people who work really hard and now we are deprived of our hard earned money. If we acquire an apartment now we do not have a bed on which to sleep after we spent the past year paying for this furniture. The business practices of this company and it's management has left much to be desired and we really think it unfair that we are left without anything and we are unable to find the owner/manager as all we have is a first name ([redacted]) and a contact number which is ###-###-####, which is not being answered, and our messages are not being returned. Online search shows that the phone is not registered, therefore we are unable to locate the owner. We really appreciate any assistance that you can provide us in resolving this matter.Desired Settlement: We are asking that they get in touch with me or my wife, [redacted] at ###-###-#### to delivery the bedroom set which consists of 1 dresser, 1 Mirror, 1 Chest of drawers, 1 Head board, 1 Foot board, 1 Rails/Slats, 2 night stands/tables, 1 C.M Pillow Top Mattress, 1 C.M Foundation, 2 pillows, all of which is Legacy Italia brand in Mahagony Finish. The invoice number is [redacted].

If they are unable to deliver the furniture we ask that they reimburse us the $3728.97 as we will have to pay GE the $600 that we owe to them in order to avoid the interest charges before October **, 2013

Consumer

Response:

At this time, I have not been contacted by Unique Furniture regarding complaint ID [redacted].

Sincerely,

Review: I became aware that I was the victim of identity theft by Unique furniture. Someone took out a line of credit in the amout of $6000.00. I began getting calls from the bank and from debt collection. I went to the store to find out what was going on and they blew me off. After running my credit report I see the furniture was delivered to an address in Brooklyn, I live in queens. I late contacted the bank and they are currenlty doing an investigation. I aslo file a police report with my local precint. From all the informatin I gathered so far I know my credit was stolen and it appears to be an inside job. I have been coopereatiing with the bank. I went to the store last week and they have closed down. Not sure if this is a result of the investigation or the fraud is just catching up to them.

I went to the store on a Saturday and spoke with the onwer his defense was that he just bought the store a week ago. I found out that was a lie. I am sure I am not the only person this has happend to as the store is involved in fraud. I hope the bank gets to the bottom of this and this store need to remain out of business.