Unique Heating & Air Conditioning

We did Complete the Job when we installed the Evap coil and there was some miscommunication between ( [redacted] ) my technician and the owner (***) on the leak in the King valvesSo when our work was done everything was working at that time.A couple months Later [redacted] had called us to inform us that the Ac unit was not working so I sent another Technician out to look at the system and the same thing that [redacted] stated was the king valves were leaking and there was no Freon in the system We do have a year warranty on All Parts and Labor for the work that we did but on this particular unit the Ac unit was over years old and really should have been replaced So I Tried to Explain to [redacted] that we are 100% Responsible for the Evap coil and labor work done by us and that the old existing outdoor unit had nothing to do with us So there was a big Miscommunication on both ends on the warranty part of this and it got blown out of Per-portion by email We did have a face to face conversation and were able to work this problem out after this review was postedI am Very fair with all of my customers that is why we have such great review'sSo I did offer him a parochial refund in order to make him happy and being as fair as I canSo now we have another Happy and satisfied customer This issue was resolved between the two of us Thank you

We received a call from [redacted] on 04/04/she had stated she had one A/C unit that wasn't working properly and had had other heating and air conditioning companies out that couldn't fix the problem with her unit.so I think she is frustrated with HVAC contractor's and we got the short end of the dealI told [redacted] that it would be an $service charge if she did not go with us for the repair's to diagnose the problem with her unit and we have ton's parts on the vehicles and could possibly fix the unit same dayWhen the technician arrived at [redacted] house it turns out she had A/C units which she never stated on the phone call we hadShe told the technician she wanted both units serviced and fixedSo she was charged her an extra $fee since there were A/C units at this propertyIts $per unitWe would've had told her this if we had known how many units were at this propertythe technician had diagnosed the problem which was not having enough return air to supply enough air to the whole house and in order to get this fixed she cant just add freon to the unit to make it workShe needed the return air added to make it work properlyWe do not carry return air drops on the vehicles that is an installation part which needs to be specially orderedOur technician was at her property for over hours explaining everything to [redacted] We only charged [redacted] hour of the hours he spent at her house which was $plus the $services fees per unitthe technician also explained to her that the time charged and service fees would be applied to the final cost of fixing everything so shes not being charged in many different directions like she is statingOur technician told [redacted] someone would be calling either that afternoon or next morning to set up a a time to come out and make the repairsThe next morning I saw [redacted] wrote these reviews she did not give us anytime to get this on the scheduleI've tried numerous times to contact [redacted] to correct any miscommunication and explain to her whats going on with her units and have gotten no response besides these complaint's We also sent her a $Refund as I told her I would for the miscommunication which was sent out 4/7/Were upset about this situationWe strive to take care of our customers and make sure they are satisfied and happy.This is the 1st and only negative review we have had since we started Unique Heating in the past year's [redacted]

Complaint: [redacted] I am rejecting this response because:This business was well informed I had two furnaces and two air conditioning units I explained the upstairs unit was not providing cool air I find it interesting they remember some of the conversation but not the parts that would be charging moreThe commercial clearly stated no service fee, but when I called I was told an $ Upon arrival of the technician I was told another $fee due to having two air conditioners Then after looking at the units and speaking to the technician about all the work he listed I attempted to schedule a service repair since they stated the $would go toward the repair work I asked if some of the work could be done now since I previously asked if they carried parts in their trucks so work could be performed that day I was told on the phone they did, but then the technician stated he could not do the work because there was duct work involved I again asked him to repair the air conditioning unit and we could worry about the duct work later He told me someone would call to schedule an appointment There was no mention of additional fees A few minutes later my mother-in-law called to stated the technician was trying to charge her an additional $for his time I immediately spoke to the technician and told him we would not be giving them anymore money until the units were repaired I never received a call from the company to schedule the repair The only reason they called me the next day was because I filed a complaint with the Revdex.com The owner agreed in the conversation the technician should not have tried to charge the extra $ I told the owner I no longer trusted his company and wanted my additional $fee refunded since that was not the initial agreement when I scheduled the appointment He agreed to refund the $80.00, which he did However he continued to argue wanting me to schedule an appointment I told him I did not trust his business and no longer wanted to discuss them performing any work I finally had to hang up to terminate the call An hour and half later the owner called and left me a voice message to call him I attempted to call, but received no answer In my complaint I asked the business to stop all contact I have since had another air conditioning company come to my house They reviewed the estimate of repair work from Unique Heating and Air and told me I did not need several items listed in their $repair billThey wanted to charge $for a refrigerant evacuation and recharge, which is only an $fee within the industry I also did not need new duct work I have also spoken to several neighbors within my community that have the same style of house and none of them have had to replace their duct work It is clear this business is providing advertising, attempting to add additional fees once they arrive, and then quoting items in their estimates that do not need repair This business should not have an A+ rating and should be looked into further Sincerely, [redacted]

To whom it may concern:I have attached all documents, which have already been submitted to Ms*** in Decof 2017.The amounts she's claiming to have paid, and her desire for the refund amount do not add upThe supporting documents to her claims are attachedWe feel like we treated Ms
*** very fairly for the work we performed, and made her aware of the problems with her equipment that needed to be addressedShe declined the additional repairs, and apparently had someone else come out to check her equipment after we were there initially in Augof That company told her the same things we did.She also had a lawyer send us a letter in Decof to address the same issueWe responded, and never heard anything again, until now. ThanksAdam T***

Again, before going out to ***'s house we were under the impression there was only A/C unitWhen the technician arrived he found there to be A/C units, that's where the other $service charge came inThis was all explained to ***It was also explained that the two $service charges and the technicians time charged (Hour) was going to be applied towards the repair billShe understood while the technician was at her property and had no problem with itShe also told the technician to call the next day to schedule the repairsIt wasn't till a day later all this came aboutWe also explained to *** our vans are completely stocked with repair parts and could most likely fix her units while there DEPENDING on what was neededAfter our technician's diagnoses it turns out she needed duct work and that's a specially ordered pieceWe do not carry duct work in our vansYou have to specially order thatOur technician spent over hours at ***'s house going over everything with her and discussing what would be the best solution to get her A/C problem resolvedWhen our technician had left *** was satisfiedWe refunded *** the $because we try to make sure all of our customers are satisfied and happy while doing business with usWe've built our business on providing our customers with honest, reliable, and satisfactory customer service for 10+ years nowWe do not falsely advertise or are deceptive in any wayWe made sure to spend the extra time explaining everything to *** and only charged her an hours worth of time when it should've been We've tried numerous times to contact *** to resolve any issues she had and we got no responseWe apologize if *** feels in anyway we were being deceptiveOur technician thoroughly went through all charges with her and explained they were being applied to repairs so I honesty do not understand why she thinks our technicians are deceptive or add extra chargesShe actually got under charged for all the time the technician was out there

We received a call from *** *** on 04/04/she had stated she had one A/C unit that wasn't working properly and had had other heating and air conditioning companies out that couldn't fix the problem with her unit.so I think she is frustrated with HVAC
contractor's and we got the short end of the dealI told *** that it would be an $service charge if she did not go with us for the repair's to diagnose the problem with her unit and we have ton's parts on the vehicles and could possibly fix the unit same dayWhen the technician arrived at *** house it turns out she had A/C units which she never stated on the phone call we hadShe told the technician she wanted both units serviced and fixedSo she was charged her an extra $fee since there were A/C units at this propertyIts $per unitWe would've had told her this if we had known how many units were at this propertythe technician had diagnosed the problem which was not having enough return air to supply enough air to the whole house and in order to get this fixed she cant just add freon to the unit to make it workShe needed the return air added to make it work properlyWe do not carry return air drops on the vehicles that is an installation part which needs to be specially orderedOur technician was at her property for over hours explaining everything to ***We only charged *** hour of the hours he spent at her house which was $plus the $services fees per unitthe technician also explained to her that the time charged and service fees would be applied to the final cost of fixing everything so shes not being charged in many different directions like she is statingOur technician told *** someone would be calling either that afternoon or next morning to set up a a time to come out and make the repairsThe next morning I saw *** wrote these reviews she did not give us anytime to get this on the scheduleI've tried numerous times to contact *** to correct any miscommunication and explain to her whats going on with her units and have gotten no response besides these complaint's We also sent her a $Refund as I told her I would for the miscommunication which was sent out 4/7/Were upset about this situationWe strive to take care of our customers and make sure they are satisfied and happy.This is the 1st and only negative review we have had since we started Unique Heating in the past year's *** ***

Complaint: ***
I am rejecting this response because:This business was well informed I had two furnaces and two air conditioning units I explained the upstairs unit was not providing cool air I find it interesting they remember some of the conversation but not the parts that would be charging moreThe commercial clearly stated no service fee, but when I called I was told an $ Upon arrival of the technician I was told another $fee due to having two air conditioners Then after looking at the units and speaking to the technician about all the work he listed I attempted to schedule a service repair since they stated the $would go toward the repair work I asked if some of the work could be done now since I previously asked if they carried parts in their trucks so work could be performed that day I was told on the phone they did, but then the technician stated he could not do the work because there was duct work involved I again asked him to repair the air conditioning unit and we could worry about the duct work later He told me someone would call to schedule an appointment There was no mention of additional fees A few minutes later my mother-in-law called to stated the technician was trying to charge her an additional $for his time I immediately spoke to the technician and told him we would not be giving them anymore money until the units were repaired I never received a call from the company to schedule the repair The only reason they called me the next day was because I filed a complaint with the Revdex.com The owner agreed in the conversation the technician should not have tried to charge the extra $ I told the owner I no longer trusted his company and wanted my additional $fee refunded since that was not the initial agreement when I scheduled the appointment He agreed to refund the $80.00, which he did However he continued to argue wanting me to schedule an appointment I told him I did not trust his business and no longer wanted to discuss them performing any work I finally had to hang up to terminate the call An hour and half later the owner called and left me a voice message to call him I attempted to call, but received no answer In my complaint I asked the business to stop all contact I have since had another air conditioning company come to my house They reviewed the estimate of repair work from Unique Heating and Air and told me I did not need several items listed in their $repair billThey wanted to charge $for a refrigerant evacuation and recharge, which is only an $fee within the industry I also did not need new duct work I have also spoken to several neighbors within my community that have the same style of house and none of them have had to replace their duct work It is clear this business is providing advertising, attempting to add additional fees once they arrive, and then quoting items in their estimates that do not need repair This business should not have an A+ rating and should be looked into further.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We did Complete the Job when we installed the Evap coil and there was some miscommunication between (***) my technician and the owner (***) on the leak in the King valvesSo when our work was done everything was working at that time.A couple months Later *** had called us to inform us that the
Ac unit was not working so I sent another Technician out to look at the system and the same thing that *** stated was the king valves were leaking and there was no Freon in the system. We do have a year warranty on All Parts and Labor for the work that we did but on this particular unit the Ac unit was over years old and really should have been replaced. So I Tried to Explain to *** that we are 100% Responsible for the Evap coil and labor work done by us and that the old existing outdoor unit had nothing to do with us. So there was a big Miscommunication on both ends on the warranty part of this and it got blown out of Per-portion by email We did have a face to face conversation and were able to work this problem out after this review was postedI am Very fair with all of my customers that is why we have such great review'sSo I did offer him a parochial refund in order to make him happy and being as fair as I canSo now we have another Happy and satisfied customer This issue was resolved between the two of us Thank you