Unique Hijabs

We received an order to be sent to GermanyFor international deliveries we give an estimate 10-business days for arrival however indicate on our website that it can take longer if the package is delayed in customsWe received emails from both the buyer and spouse stating the package had not yet
been deliveredIn several emails we stated to them that the package could be delayed in customs or it may be on its way back to usBut since this is an international package it can take over a month for us to receive the package back and we would provide a refundIn two emails we stated to them they would receive a refund and we have copies of both emailsWe can also provide proof of the postal receipt with their name, address and tracking showing when the package cleared U.SCustomsHowever the husband accused us of stealing, fraud and made threats. In years of our online business we have never had a complaint or accusations such as thisWe have provided a refund for the transaction