Unique Interiors

Review: I went in and spoke to a salesperson ([redacted]) about buying a sofa that was on sale on Good Friday.. The price was 3188 and could rise depending on the grade of leather selected. I asked how long the sale was on and she said at least until early next week. I went back the next day to purchase it after taking measurements etc. too make sure it fit in the room. I was about the purchase it and had one last question about whether it would fit up the stairs to my condo The salesperson called the owner [redacted] over. He said it would. He then said the sale was over and would have to quote me a new price which was an extra 150. I declined based on principle. I was quoted a price by his employee and it should have been honored. He did not seem to care and said that was the price. This is dishonest and somewhat of a bait and switch on price.Desired Settlement: He should honor the price offered by his employee and apologize for not doing so based on their mistake

Business

Response:

Our sale was advertised to start March 5th and to be over on March 22nd. This was done so in the Philadelphia Inquirer, Courier Post and in our mailers and emails. This sale price did not include the delivery charge. As you may imagine it is a huge task to remove these sale tags and re-price every item in this store. I instructed our sales people to continue to quote the sale prices until I removed and re-priced items. When the sale tag was removed the sale is over on that item. This gentleman was in and indeed was quoted the sale price but was concerned that it would not fit up a staircase which I assured him based on the measurements that it would indeed fit. He could have bought it right then but chose not to. Perhaps to try to find it for less on line or in another store??? When he returned the sale tags were removed from this item. The sale was over!!! However I gave him the sale price but included the delivery charge of $150.00 in the price. He told our sales person he had to think about it. He then walked out but shouted some thing at me from the front door which I couldn't understand. I went to the front door to see if I could talk to him but he was in the car and continued to rant as he pulled away. Sorry we did not make him happy but we tried.[redacted]Unique Interiors

Business

Response:

As you can see, [redacted] did not address the fact that the dates of the sale being over March 22nd. The bottom line is that he visited our store on April 3rd and did not buy the item. [redacted] only wants to remember the prices and events as he choses and say I am lying. So I think it is best to ask [redacted] to shop wherever he chooses and hope he is happy.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: He misses the point. I asked that specific question of the salesperson [redacted] about the duration of the sale on Good Friday and was told it would be on until early the next week and came back the next day. He also needs as a businessman to understand that when an employee provides information to a customer that he needs to live up to their word. He also doesn't seem to understand the absurdity of his position. Why wouldn't I have made the purchase if all he was asking was for the delivery charge. It is a reasonable and customary charge. It further provides evidence of his not being truthful. If he didn't reprice the furniture then he could/should have told me that and I would have made the purchase. His sale signs were also clearly on display on Good Friday. . Lastly. he is rude as my name is clearly spelled at the bottom of each response and he appears unable to even get that right.

Regards,