Unique Management Services, Inc.

*** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** ***
I am in receipt of the above mentioned complaint from your office. I have reviewed the account and found that Unique Management Services
(UMS) has provided the necessary validation of the account to Raynard Allen ***, Jr(Mr***)Mr*** ‘s account was referred to UMS on August 29, by the *** *** *** ***) for an amount due of $144.95. UMS mailed letters to Mr*** on August 30, 2014, September 19, 2014, and November 3, requesting he return any overdue materials and pay any late fees/fines to the ***. All letters were mailed to *** *** *** *** *** ** ***. None of the letters were returned to UMS as undeliverable. On September 12, 2014, UMS contacted Mr*** by telephone. He stated at that time that he would contact the *** the following Monday as he believed he returned the materials to the *** months prior in the night drop box. UMS left a telephone message for Mr*** on October 6, asking him to contact the ***. UMS reported Mr***’s account to the Consumer Reporting Agencies on January 9,
Mr*** contacted UMS via telephone on February 13, 2015. He stated he would send a letter of dispute still claiming he returned materials. UMS received a Consumer Dispute Verification from Experian on February 16, 2015. The account was verified as reported. UMS received a dispute letter, including Cease and Desist request, from Mr*** on February 17, 2015. Verification was obtained by the *** and sent to Mr*** on February 20, 2015. Enclosed are copies of Mr***’s dispute letters and UMS’/***’s response. The *** reported materials returned on February 27, lowering the balance due to $75.00.
Mr*** still owes $to the *** *** ***. Please feel free to give any guidance as to how to help resolve this matter*** ** *** *** ** *** ***
UNIQUE Management Services, IncEMaple St.Jeffersonville, IN 47130*** *** ***
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Unique Management Services (UMS) is in receipt of the complaint referenced above from *** *** (Ms***). This complaint is the first dispute sent directly to UMS by Ms***. On May 22, 1013, February 3, 2014, February 17, 2015, and February 18, 2015, UMS did receive consumer
dispute verifications from the consumer reporting agencies. On those occasions, UMS followed appropriate procedures for verifying a dispute to someone’s credit report that is not a direct dispute from the consumer to the debt collector Upon receipt of this complaint, UMS further investigated Ms***’s complaint and requested full validation of the debt from the *** *** Public Library (Library). The Library provided that validation today and it is being mailed to Ms***. As for the alleged “missing data”, UMS provides data to the consumer reporting agencies when there are changes following the initial referral (ie, payments or additional amounts due). UMS has no control over how the months with no changes are reflected by the consumer reporting agencies UMS believes it has handled Ms***’s account appropriately and well within the law. UMS will continue to report Ms***’s account until such time the balance is cleared with the Library. Thank you for your consideration in this matter *** ** ***Manager of Quality Assurance

*** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** ***
Revdex.com,
I am in receipt of the customer’s response to the Bureau after receiving our answer to the complaint. *** has followed all regulations in verifying this account. *** responded to *** appropriately when we received the Consumer Dispute Verification. Full verification of the account was mailed to *** on January 5, ***. *** has taken every measure possible to assure that *** can appropriately handle her account with the *** *** Library District *** ** *** *** ** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** ***

*** *** ***
*** *** *** *** *** *** **
*** *** ** ***
*** ***Unique Management Services (UMS) has received your complaint ID *** from *** *** (Ms***). Upon receipt, UMS investigated Ms***’
complaint that insufficient debt validation has been sent to her. The investigation shows that for UMS account *** sufficient validation was sent on August 10, and again on September 14, 2015. The latter was sent certified mail and verified delivered on September 21, at 1:pm. The investigation shows that for UMS account *** sufficient validation was sent on August 4, and again on September 14, 2105. The latter again was sent certified mail and verified as delivered on September 21, at 1:pm. UMS has complied with Ms***’ repeated requests for validation of the debt and continues to encourage her to contact the two libraries she owes to take care of the balances owed. Thank you, for your time and consideration in this matter. *** ** ***Manager of Quality AssuranceUNIQUE Management Services, Inc

Unique Management Services (UMS) is in receipt of Compliant ID *** from *** * *** (Ms***) concerning account number ***. The account was referred to UMS by the *** *** *** *** in 2009. UMS received a direct dispute letter from Ms*** mirroring
this complaint on November 18, 2015. UMS is in the process of investigating these claims with the *** and will forward the findings from that investigation on to Ms*** upon completion of the investigation. In the meantime, Ms*** can provide UMS with evidence documenting her identity theft claim to assist in the investigation. Such documentation would include a police report and/or an identity theft affidavit. That documentation can be mailed directly to UMS at *** * *** *** *** ** *** Again, UMS is in the process of investigating Ms***’s complaint and will forward the findings directly to Ms*** upon completion. Thank you for assisting us in resolving this matter *** ** *** Manager of Quality Assurance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
A dispure was made through [redacted] and a delivery confirmation letter was sent 2 weeks later. This should have been investigated 2 months ago.
Regards,
[redacted]
 
 
&nbsp

[redacted]
 
Conciliation Department,
 
Unique Management Services (UMS) is in receipt of the above referenced compliant by [redacted]. [redacted] (Ms. [redacted]).   UMS previously sent Ms. [redacted] three...

letters informing her of a past due balance with the [redacted] Library (Library) on February 29, 20**, March **, 20**, and May 27, 20**.  All of these letters were mailed to [redacted].  None of them were returned as undeliverable.  Additionally, UMS attempted to contact Ms. [redacted] via telephone on March 21, 20**, March 28, 20**, May 1, 20**, and May 7, 20**.  There was no answer at any of these times.  UMS did contact Ms. [redacted] via telephone on May **, 20**.  Ms. [redacted] said she was driving and did not want to stay on the line.  However, she did state that she would take care of the balance with the Library.  The Library reported on March **, 20** that materials were retuned bringing the balance down to the current $29 that is due.  The account was referred to the consumer reporting agencies on July 24, 20**.
 
This complaint is the first UMS has heard of Ms. [redacted]’s dispute of the balance due.  Therefore, UMS has begun the dispute investigation process with the Library and will provide verification of the amount due to Ms. [redacted] upon completion of the investigation.
 
Thank you for taking the time to investigate this complaint and allowing UMS the opportunity to respond.
[redacted]
Manager of Quality Assurance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

[redacted]
 
I am in receipt of Complaint ID [redacted] wherein [redacted] (**. [redacted]) clai** she has previously disputed her account with [redacted]...

Collections ([redacted]) directly.  [redacted] has never received a dispute or request for validation directly from **. [redacted].  Therefore, this complaint has triggered the investigation processes with the original creditor.  Once verification is provided by the original creditor, it will be sent directly to **. [redacted].  Thank you for your time and consideration in this matter.
 
[redacted]Manager of Quality Assurance
[redacted]

[redacted]
 
I am in receipt of complaint ID [redacted] where [redacted] (Ms. **) wants an item that was paid removed from her credit report.  The item was reported by the [redacted]) as paid in full on July 28, 2015.  Unique Management...

Services (UMS) requested the account be removed from the consumer reporting agencies on August 7, 2015, as UMS performs this function twice a month.  The account should no longer be on her report.  If it appears still, she will need to address that with the consumer reporting agencies.  As  a courtesy, UMS will send the remove flag again to the consumer reporting agencies on August 24, 2015.
 
UMS believes all appropriate actions have been taken on Ms. **’s account and considers this complaint resolved.
 
[redacted]