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Unique Nails Reviews (4)

Sent: Thursday, June 22, 3:PM Subject: Website: Complaint Response Response: my name is tung ***, the manager of unique nails few weeks ago I received the call from [redacted] , and she wanted me to give her money because she got problem with her eyelash and eyebrowsthen I told her to come over so I could check them out to see what happenned but she say noshe said that the burn or something like that was gone( just one day after ?????)then she said if I dont do refun ( for something that I dont event know that if it is exist), she will cancel the transaction! I said I couldnt do that if I cant see what did we do wrongi told her that if we do anything wrong, just come over so we can fix or refun (if we couldnt fix) or she can choose to see doctor if ahe want to and we will take care of the bill( if doctor say that was our mistake)but [redacted] did not want towe have been at this location for years and we always try to do our best to make all the customers happywe are so sorry for the misunderstanding beetween this customer and usSent on: 6/22/3:49:PM

Revdex.com:
At this time, I have not been contacted by Unique Nails regarding complaint ID ***
Sincerely,
*** ***

Sent: Thursday, June 22, 2017 3:50 PM Subject: Website: Complaint Response Response: my name is tung [redacted], the manager of unique nails . few weeks ago I received the call from [redacted], and she wanted me to give her money because she got problem with her eyelash and eyebrows. then I told...

her to come over so I could check them out to see what happenned but she say no. she said that the burn or something like that was gone( just one day after ?????). then she said if I dont do refun ( for something that I dont event know that if it is exist), she will cancel the transaction! I said I couldnt do that if I cant see what did we do wrong. I told her that if we do anything wrong, just come over so we can fix or refun (if we couldnt fix) or she can choose to see doctor if ahe want to and we will take care of the bill( if doctor say that was our mistake). but [redacted] did not want to. we have been at this location for 26 years and we always try to do our best to make all the customers happy. we are so sorry for the misunderstanding beetween this customer and us. Sent on: 6/22/2017 3:49:41 PM

Review: To whom it may concern,I went to unique nails on Saturday 8/*/14 to get a fill in. I usually go to another place but thought I would give them a try since they are down the road from my house. At first they try talking me into something I did not want to spend more money. Finally the [redacted] came over and she started filing my nails then slopped acrylic on really fast told me to go wash my hands and I said they look horrible they are not even, she starts screaming at me saying if I don't give her $20 she's calling the cops. I paid her cash, washed my hands and she put on top coat and another coat of something. She put me under the nail dryer and then I left. I went home and I'm looking at my nails you could see where my fill ended and she applied new acrylic, they started lifting within five minutes. Not filed all bumpy not smooth. I drive back down there and ask the [redacted] if I can talk to her outside because she had two other people in there and I did not want to be rude and talk in front of them. She came outside and I said I'm not trying to be mean but I've been getting my nails done for 17 years and never had such a horrible job done with no care . I showed her how they were lifting, bumpy and not filed right she started telling me she's been doing nails for 30 years , that I'm picking them , this is how they are suppose to look that they arnt bumpy - just arguing with me - no customer respect, she did not offer to fix them or give me my money back instead she started calling me names, yelling at me and told me I was TRASH. She told me to leave and never come back or she's calling the cops when I was being extremely nice to her and respectful. She told me my nails look better then when I came in and that they were old I said I only got this new set 3 weeks ago I just wanted a fill in. Then she started telling me what his around comes around and gods watching me. Today I wake up 8/*/14 and my nails hurt so bad they are all red and sore ( I don't have polish on) trip to the doctor now !Desired Settlement: I would like a refund because she did such a horrible job and treated me very nasty. I paid $20.00 cash. As far as the soreness and how my nails hurt I will have to wait until tomorrow to go to the doctor if they are no better. Hope I don't have an infection from a dirty file.

Consumer

Response:

At this time, I have not been contacted by Unique Nails regarding complaint ID [redacted].

Sincerely,

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Description: NAIL SALONS

Address: 4313 Walnut St, McKeesport, Pennsylvania, United States, 15132-6100

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www.allyeardecorations.com

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