Unique Natural Products

Customers have been successfully using Unique's shampoo products in a wide range of carpet cleaning machines, including ***, for many years and to our knowledge there has never been a situation where our product(s) has damaged a unit that was properly cared for and used according to the
machine's user instructionsIn the event that we learned of such a situation where our product did contribute to damaging a machine we would change our labeling and instructions to reflect that

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
But I would recommend that your company contact [redacted], because they state your product cannot be used safely in their machine. Obviously, if they are mis-communicating product safety to customers, your legal department should get involved.
Sincerely,
[redacted]