We have reviewed the account of Mr [redacted] , a tenant at our Cota Street facility The Regional Manager, [redacted] ***, was notified of Mr [redacted] 's complaint prior to the Revdex.com involvement and the account was researched He determined that a courtesy to Mr [redacted] 's account would not be subject to a rent raise until October The pending rent raise was removed On 3/25/15, Mr [redacted] was contacted by [redacted] and informed of the positive decision and potential of future rent raises The call ended to the satisfaction of both parties Sincerely, [redacted] VP of Finance & Operations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear Mr***,
We appreciate you concerns and have shared them with our Regional Manager, *** *** for his attention. We understand that he has contacted you and satisfactorily settled this dispute with you. However, if you feel there is more action that needs to be done on our part, I would encourage you to contact him directly at 866-***. He will be happy to speak to you. Again, we apologize for any inconvenience this has caused and look forward to being of service to you in the future
*** ***
VP of Finance & Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find this resolution satisfactory to me. This complaint is now resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received a message from *** on Tuesday it is now Thursday I've been in and out of meetings and also an a single father of kids *** had settled a dispute about payment The origin of this compliant is about the customer service from the manager level and now from the regional level due to the response from *** in message to the Revdex.com which was absolutely in the chain of events that took place I just learned from a message from *** is that the customer service number is linked directly to *** as he started that himself as he requested a call back This means the regional manager for your company failed to respond a message for months Failed to address a concern in a timely manner I would employ you to review the managers of the location as there are multiple negative remarksNothing has been done to rectify the issue of customer service I feel strongly that you need to find a new manager and that a negative mark should be listed on the Revdex.com as you not practicing better business
Regards,
*** ***
*** *** claims she is owed $credit for pro-rated rent. Our staff processed her move-out correctly as our software calculates pro-rates in a more complicated manner then we would like. In order to resolve this matter and provide good customer service we will refund the $
in the form of a check. This will be mailed today to the address that was provided in this complaint
Sincerely,
*** ***
VP of Finance & Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I appreciate your help in reference to complaint ID [redacted]. I was able to resolve the issue with Price Self Storage and consider my conflict resolved.
Regards,
[redacted]
[redacted] entered into a lease with Price Self Storage on 5/6/12, unit number 6407. The unit is a 5x5 and customer moved in at the rate of $111 w/ Protection Plan, not $76 a month. The store doesn’t have any units on the vacant spaces list at a monthly rate of $76, nor have any...
employee’s stated as much to the customer. Customer is currently paying only $126 month because of contractual adjustments of rent, per paragraph 15 of the PSS Lease.
The staff at 3430 S. La Brea Ave have told me the customer came in with only $100 dollars on 7/5/14, and tried to rectify the outstanding balance of $342. Customer was told that PSS did not take partial payments and customer would need to come back with the entire balance of the account. Customer was informed that the next delinquent action would be a $200 lock cut/inventory/advertising fee on 7/15. The staff assumed customer understand his monthly rent continued to accrue on the anniversary date of the 6th of the month, as it has done monthly for the past two years of the leased period. Hence the reason the customer came in on 7/7/14 and was told to pay $476, because the next monthly rental charge had come due; as per the PSS lease signed by [redacted] on 5/6/12.
On Tuesday morning 10/28/14 Mr. [redacted] came into the office and informed [redacted] (our manager) that he had arrived at our store after 6:30 p.m. to move into his unit. Unfortunately, when he arrived at his unit, he found it locked, as it should have been. And further, as opposed to...
coming down to the office, he left his belongings in the hallway for the night.
Mr. [redacted] was very upset so [redacted] asked why he did not come down to the office and speak to the staff about unlocking his unit. He stated that he knew that the office was closed at 6:30 and that no one would be there. [redacted] explained to him that we have staff onsite until 7:00 p.m. every night but he insisted they were not in the office. [redacted] accompanied Mr. [redacted] to the unit and upon her removing our lock we found trash placed in the unit (A vacating tenant had put trash in a vacating unit).
Rather than have Mr. [redacted] wait while we cleaned out the unit, we transferred Mr. [redacted] to a comparable unit same size just down the hall.
Later that day he came to the office and informed [redacted] that he had some DVD’s missing out of one of his boxes. She conveyed to him that we are not responsible for the missing DVD’s because he left his items in the hall, accessible to anyone. He never asked to look at the cameras. He requested the to speak with someone else. [redacted] gave him our customer service number.
Mr. [redacted] also insisted that we give him another month free because he was inconvenienced by having to move his items into the unit by himself the next day, as opposed to the help he had with him the night prior. She explained that we would not be able to give him a month free but we could put a credit on his account for the amount of time (1 day) that he was unable to access his original unit. [redacted] called me and requested that I put a credit of $4.47 for one day.
I took the customer service call and spoke to Mr. [redacted]. After listening to his insults about our staff and threats about slandering us on social media, I agreed to a 25% discount off the next month’s rent. He was satisfied, complimented me on my customer service and understanding and we hung up.
We have reviewed the account of Mr. [redacted], a tenant at our 2200 Cota Street facility. The Regional Manager, [redacted], was notified of Mr. [redacted]'s complaint prior to the Revdex.com involvement and the account was researched. He determined that a courtesy to Mr. [redacted]'s account would not be...
subject to a rent raise until October 2015. The pending rent raise was removed.
On 3/25/15, Mr. [redacted] was contacted by [redacted] and informed of the positive decision and potential of future rent raises. The call ended to the satisfaction of both parties.
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response and chain events listed are incorrect. I immediately came down to the office when I noticed the unit was locked. Office was closed so I called approx 645pm. I left a message and can pull my call log to confirm. I had no choice to leave my items in the hall as my unit was vacated, the truck all my items were in would not be secured to travel on the freeway and the truck was not mine. I reported missing dvds within an hour of them being stolen and that was first thing 8 am the following morning. I purchased the unit on 10/24 the guy who sold me the unit said he would take the lock off. The lock that was on the unit was not there's and that was confirmed by there manager [redacted]. They then drilled the lock out thinking that someone had placed a lock on my unit before I had the chance to put mine on. This has taken 2 months for any action and I had filled up several times. The all around service is bad and needs to be reported for others.
Regards,
[redacted]
We have reviewed the account of Mr [redacted] , a tenant at our Cota Street facility The Regional Manager, [redacted] ***, was notified of Mr [redacted] 's complaint prior to the Revdex.com involvement and the account was researched He determined that a courtesy to Mr [redacted] 's account would not be subject to a rent raise until October The pending rent raise was removed On 3/25/15, Mr [redacted] was contacted by [redacted] and informed of the positive decision and potential of future rent raises The call ended to the satisfaction of both parties Sincerely, [redacted] VP of Finance & Operations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear Mr***,
We appreciate you concerns and have shared them with our Regional Manager, *** *** for his attention. We understand that he has contacted you and satisfactorily settled this dispute with you. However, if you feel there is more action that needs to be done on our part, I would encourage you to contact him directly at 866-***. He will be happy to speak to you. Again, we apologize for any inconvenience this has caused and look forward to being of service to you in the future
*** ***
VP of Finance & Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find this resolution satisfactory to me. This complaint is now resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received a message from *** on Tuesday it is now Thursday I've been in and out of meetings and also an a single father of kids *** had settled a dispute about payment The origin of this compliant is about the customer service from the manager level and now from the regional level due to the response from *** in message to the Revdex.com which was absolutely in the chain of events that took place I just learned from a message from *** is that the customer service number is linked directly to *** as he started that himself as he requested a call back This means the regional manager for your company failed to respond a message for months Failed to address a concern in a timely manner I would employ you to review the managers of the location as there are multiple negative remarksNothing has been done to rectify the issue of customer service I feel strongly that you need to find a new manager and that a negative mark should be listed on the Revdex.com as you not practicing better business
Regards,
*** ***
*** *** claims she is owed $credit for pro-rated rent. Our staff processed her move-out correctly as our software calculates pro-rates in a more complicated manner then we would like. In order to resolve this matter and provide good customer service we will refund the $
in the form of a check. This will be mailed today to the address that was provided in this complaint
Sincerely,
*** ***
VP of Finance & Operations
This issues has been resolved. Customer should be retracting the complaint
*** ***
Customer picked up her check #[redacted] for $238.00 on 12/17/14.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I appreciate your help in reference to complaint ID [redacted]. I was able to resolve the issue with Price Self Storage and consider my conflict resolved.
Regards,
[redacted]
[redacted] entered into a lease with Price Self Storage on 5/6/12, unit number 6407. The unit is a 5x5 and customer moved in at the rate of $111 w/ Protection Plan, not $76 a month. The store doesn’t have any units on the vacant spaces list at a monthly rate of $76, nor have any...
employee’s stated as much to the customer. Customer is currently paying only $126 month because of contractual adjustments of rent, per paragraph 15 of the PSS Lease.
The staff at 3430 S. La Brea Ave have told me the customer came in with only $100 dollars on 7/5/14, and tried to rectify the outstanding balance of $342. Customer was told that PSS did not take partial payments and customer would need to come back with the entire balance of the account. Customer was informed that the next delinquent action would be a $200 lock cut/inventory/advertising fee on 7/15. The staff assumed customer understand his monthly rent continued to accrue on the anniversary date of the 6th of the month, as it has done monthly for the past two years of the leased period. Hence the reason the customer came in on 7/7/14 and was told to pay $476, because the next monthly rental charge had come due; as per the PSS lease signed by [redacted] on 5/6/12.
[redacted]
On Tuesday morning 10/28/14 Mr. [redacted] came into the office and informed [redacted] (our manager) that he had arrived at our store after 6:30 p.m. to move into his unit. Unfortunately, when he arrived at his unit, he found it locked, as it should have been. And further, as opposed to...
coming down to the office, he left his belongings in the hallway for the night.
Mr. [redacted] was very upset so [redacted] asked why he did not come down to the office and speak to the staff about unlocking his unit. He stated that he knew that the office was closed at 6:30 and that no one would be there. [redacted] explained to him that we have staff onsite until 7:00 p.m. every night but he insisted they were not in the office. [redacted] accompanied Mr. [redacted] to the unit and upon her removing our lock we found trash placed in the unit (A vacating tenant had put trash in a vacating unit).
Rather than have Mr. [redacted] wait while we cleaned out the unit, we transferred Mr. [redacted] to a comparable unit same size just down the hall.
Later that day he came to the office and informed [redacted] that he had some DVD’s missing out of one of his boxes. She conveyed to him that we are not responsible for the missing DVD’s because he left his items in the hall, accessible to anyone. He never asked to look at the cameras. He requested the to speak with someone else. [redacted] gave him our customer service number.
Mr. [redacted] also insisted that we give him another month free because he was inconvenienced by having to move his items into the unit by himself the next day, as opposed to the help he had with him the night prior. She explained that we would not be able to give him a month free but we could put a credit on his account for the amount of time (1 day) that he was unable to access his original unit. [redacted] called me and requested that I put a credit of $4.47 for one day.
I took the customer service call and spoke to Mr. [redacted]. After listening to his insults about our staff and threats about slandering us on social media, I agreed to a 25% discount off the next month’s rent. He was satisfied, complimented me on my customer service and understanding and we hung up.
We have reviewed the account of Mr. [redacted], a tenant at our 2200 Cota Street facility. The Regional Manager, [redacted], was notified of Mr. [redacted]'s complaint prior to the Revdex.com involvement and the account was researched. He determined that a courtesy to Mr. [redacted]'s account would not be...
subject to a rent raise until October 2015. The pending rent raise was removed.
On 3/25/15, Mr. [redacted] was contacted by [redacted] and informed of the positive decision and potential of future rent raises. The call ended to the satisfaction of both parties.
Sincerely,
[redacted]
VP of Finance & Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response and chain events listed are incorrect. I immediately came down to the office when I noticed the unit was locked. Office was closed so I called approx 645pm. I left a message and can pull my call log to confirm. I had no choice to leave my items in the hall as my unit was vacated, the truck all my items were in would not be secured to travel on the freeway and the truck was not mine. I reported missing dvds within an hour of them being stolen and that was first thing 8 am the following morning. I purchased the unit on 10/24 the guy who sold me the unit said he would take the lock off. The lock that was on the unit was not there's and that was confirmed by there manager [redacted]. They then drilled the lock out thinking that someone had placed a lock on my unit before I had the chance to put mine on. This has taken 2 months for any action and I had filled up several times. The all around service is bad and needs to be reported for others.
Regards,
[redacted]