Unique Rentals

I do not accept the response because it does not address my complaint. The most important part of my complaint is that I requested an estimate and never received one. Mr [redacted] states that I was apprised of the situation and the total cost to do both sides. The problem with that statement is that I was well aware of the situation. I was the one who broke down and called the tow truck. Even though the car couldn’t be driven, it could be towed. If I would have been told that the cost to change studs would be more than $120 I would have had my car towed elsewhere. I asked for an estimate when the car was to be towed into the shop. I was assured by the driver that he would leave a note stating that I wanted an estimate. I called the next morning and was told that the person I needed to talk to would be there in about 30 minutes and would return my call. Two hours later around 10am I called again and was told that someone was getting parts they would get back to me. I stopped in around 10:30am and was told that everything was very hectic and the person getting parts was not back yet. Again I asked to be called with an estimate. I was never told the cost until I received a call stating that my car was done and that it would cost $174.  When I asked why it cost so much, then I was told they charge $120 per hour for labor and that they markup parts. I asked why I didn’t get an estimate, I was told that they were very busy and that when I stopped by even I was busy. I explained that I had purchased studs and lug nits before and that they are only $2 or $3 each. After speaking with Sun City Exxon, I called the Chevy dealer to see if the parts cost that much. I was told that they were discontinued. I called [redacted], and [redacted] to get an estimate on replacing 4 studs and lug nuts. None of the shops took more than 5 minutes to give me an estimate, the prices ranged from $75 to $120. When I called back to complain I was told that the manager was off till Monday and the owner was out of town. I called back on Monday to complain. I talked to [redacted] and he did not think I had a valid complaint, so I ask to someone else. The next person agreed with [redacted], so I decided to file a complaint. I am willing to pay the $120 per hr for labor but I am not willing to pay $50 for parts that cost $20. [redacted]

RE:  complaint from [redacted]Ms. C[redacted] brought her 2001 Dodge Van into us to check out 2 items:  a check engine light and a rubbing sound in the rear end of the vanI spoke to [redacted] and told her we would check it out and then get back to her.  When I called [redacted] back I...

informed her that we had found out the following:1)She needed a differential service2)Her R/H axle seal was leaking and needed to be replaced3)Water Pump was seeping and there was signs that it was leaking at some point4)Transmission mount was broken5)The check engine light was on due to the fact an evaporative emissions code was set6)Rear Brake drums were out of round, so we suggested replacing themSo, I gave her pricing on it all.  I also told her that we do not charge a diagnoistic fee and that as far as the evap emissions code that it coiuld be either a gas cap, evaporative line, or the sending unit on the top of the tank that could be cracked.I did explain to her at this time, that the easiest and cost effective approach is to replace the gas cap with an OEM gas cap and it may fix the problem....she gave us the go ahead on the gas cap knowing this explanation.As far as the other items, she gave us the go ahead to do all but the water pump and the transmission mount.We ordered the parts and the technician got started on the job.....about 15 later [redacted] called and said that she now did not want to do the rear brake drums and only wanted us to do the axle seals.  I in now way yelled at her, as she falsely stated.  I did explain to her that due to the fact we were not doing the brake drums that the fact that she had the noise before, I could not provide a warranty that the noise would go away......she was upset and could not understand that fact.I did try and tell her when we diagnose a car and it's problems, if a customer chooses not to do the entire job, it leaves us as technicians exposed to not repairing the problem at hand.  She said that did not matter and she only wanted the work on the axle seals done.So, I sent the drums back and we only did what she asked.Her memory of the actual transaction is not very credible due to the fact she states over and over that I yelled at her, and that we were trying to sell her items she did not need.We are a AAA rated Top Shop and have been for over 10 years and are very proud of our reputation.  All of our technicians are ASE Certified and each have over 10 years experience individually.  I am 100% confident in their ability and their decision making.  If they check out a vehicle I am 100% confident that once we repair the vehicle it is completed with the upmost skills.  We do carry a lifetime warranty on parts and 12 mos/12000 on labor and we stand by that warranty 100%.On the issue of the differential service, I'm not sure who she is talking to, but yes we can do a differential service on the van.  There is nothing proprietary to the differential on her car that makes it a fact that only the dealer can do that type of work-she is obviously speaking to someone who is very uninformed and unfamiliar with the vehicle.Due to the fact [redacted] states she still has not been able to solve her issue after 3 mechanics leads me to believe she cannot trust another person working on her car.I will not refund any monies to [redacted] due to the fact:1)We repaired what she asked us to repair2)She did not let us complete the repair in it's entirety, and due to that fact, she know and signed the invoice stating there was not warranty either expressed or implied that we had completely fixed her issue on the rear end

Never was I told I was being given "a discounted" price for this repair.  The manager quoted me the price.  Their business cards say they are AAA affiliated.  I should have been given the discount in spite of the fact that I was given a "discounted" price that I was unaware of....

 I contacted AAA and was told they were kicked out of their affiliation about 2 years ago.  Mr. S[redacted] claim that they are a AAA rated top shop is a lie as I was told by the AAA investigator that they were told to stop using the AAA brand at that time.