Unique Specialty & Classics, Inc.

Received follresponse from Unique Specialty & Classics -- includes attached JPG's of bill of lading, delivery checklist.Text of accompanying e-mail reads as follows:"I will try to address his statements as they REALLY happened."Lastly and most importantly to me at this point, is the rust issues with this vehicleI was very specific in inquiring into the condition of the body of this vehicle and was told there were no rust issues..."First off, in his own statement he says he asked about a rust issue he saw, we went and looked at the area he questionedHe then had us repair that area as a condition of the vehicle purchaseObviously if we are fixing a rust issue at his request, it would literally be IMPOSSIBLE for us to say there were no rust issuesThat was never said, plain and simplealso the pictures he could see of the vehicle showed the underbody, thats how he knew of the rust in the first place.As far as the runability of the vehicle, we had driven the car around here to a couple of local events with no issues whatsoeverWe also have the bill of lading AND a transport delivery checklist that is signed off by the driver stating that the car starts, runs, battery etc...please see attached.Lastly, and as by our business history, we are not one of the guys that hides behind the "AS IS -NO WARRANTY portion of the transactionThat is why I offered a $payment to him strictly out of good will onlyHOWEVER, that is a fact that cannot be overlooked. In a nutshell: customer had a bevy of photos and a live video walkaround of the truck runningcustomer had every opportunity to inspect the vehicle personally customer had every opportunity and was even asked if he wanted to send a 3rd party inspector, he stated it was a waste of moneycustomer signed off on the transport bill of lading that everything was ok when vehicle was delivered to himAgain, I never like to see unhappy customers, but in this case we did everything we could to show him the vehicleUnique has done NOTHING wrong, and I will stand by my original offer of the $If there is any sort of statement made about my business to the public or online however, I will revoke this offer. ***"

Initial Business Response /* (1000, 5, 2014/10/27) */
We received an email directly from Mr*** stating his concernWe do send out emails to our clients and unfortunately in this instance and email did go out where his email and others were visible to everyone in that message***
emailed him back right away, explained that it was an accident that it happened that way and apologized profusely, as well as his name and email address was removed from the list immediatelyAgain, we are sorry for this mistake and we have already changed our internal policy to double check this issue before these emails go out so this doesnt happen again

I am rejecting this response because:
First I would like to say as a West Point graduate, I do not take accusations against my integrity lightlyI have tried to be as flexible as I think is possible in this transaction even going so far as to not even ask for repayment of the mechanical issues that were not disclosed with respect to this vehicleI believe it would be advisable for the dealership to more closely review the legal aspects of the "As Is" sales agreement, and I think they would find it is valid when the description of the vehicle is presented in as accurate a way as possible without attempting to not disclose any known defects that would make the vehicle unable to drive in a safe mannerAt this point in time I am only asking for what constitutes a fair portion of the required repairs that remain to bring this vehicle up to the standards of what was represented in their adI will wait until the end of next week for a more agreeable responseIf I do not receive a revised response I will pursue resolution of this matter through the court systemI have been asked by the transporter to provide an alternate estimate for the repairs and will have that done on SaturdayI will do the same for the estimate of the work required for the dealership as wellIf the new estimate is lower than the previous one I will revise my new total to whatever represents half of what the estimate indicates
Lastly, I would ask that the dealership more closely review their correspondenceThe rust issue I indicated in the picture I forwarded was provided after the original item was noticed which I believe they did removeThe e-mail response form their salesperson was to the effect of I went outside and ran my hand across the area in question and you will have no issues there this is a solid truck

Initial Business Response /* (1000, 5, 2014/10/10) */
When driving this car to inspect it, the vehicle went down the road well. There was not much play in the steering wheel and I didn't at anytime feel it was unsafe to drive. The previous owner had been driving it to car shows all spring...

and early summer prior to trading it in with no problems. We had the vehicle parked on our lot in a couple different places prior to being shipped to ** and it did not leave puddles nor did the power steering "growl" like it was low on fluid. As far as the e-brake being broken, I admittedly never checked that nor did ** ask me to. The car is an automatic and I guess I can't remember the last time I personally used an e-brake in an automatic car. The rear shocks are "air" shocks. Over a period of time it is not uncommon for air shocks to settle if sitting for awhile. This particular car has an on board compressor that would pump them up depending on how you would like the "stance" of the car to be. I have never said to anyone that "there is not a thing wrong with the car". We work with and sell cars 50-60-80 years and older. Any car may have it's quirks and problems that I won't find. I called ** back when I found out he was not happy and went through all of this with him. I told him I really felt like I gave it a fair assessment of what I found. If we could work out a trade on something else down the road we offered to work with him that way also. We also are very open to outside inspectors coming in to look at vehicles for potential customers before they purchase them. We try to represent the vehicles as best we can through pictures of the body, interior, and underside were in the advertisement ANY leaks would have been visible. We also post videos of the cars. I explained all of this to ** and felt I had given him a fair assessment of the car. He also had every opportunity to view the car in person if he wanted to. We NEVER like to have that someone who is unhappy with their purchase, however, I can say that this car was NOT misrepresented and it appears ** may simply have a case of buyers remorse.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
it is not a case of buyers remorse if the think it is such a nice car perhaps they will buy it back I am willing to settel for 22,000 I paid 27,000 so can have car back with a 5,000 profit also new tyers are on car

We are sorry to hear that Mr. [redacted] is not 100% happy with his vehicle he purchased from us. We certainly want that for ALL of our customers. 
We do everything we can best represent the vehicles that we sell. We take pictures of all sides of the vehicles...inside, outside, engine,...

underbody, chassis, and we also sent him a video walkaround of the truck. We also allow and in fact encourage anyone to come and inspect any of the vehicles themselves, or even send a 3rd party inspector. When having an inspection done was brought up to Frank, he replied in an email stating "...it is a waste of good money."As much as we try to represent vehicles as accurate as possible, this is still a 60 YEAR OLD vehicle. We did not build the truck, we did not restore the truck, it was a trade in to us and came in just as it sits now. Everyone has different tastes and expectations, that is human nature. But if Mr [redacted] truly wanted a brand new, PERFECT 60 year old car he should have taken the time to look at it himself or have it inspected. 
We sent the buyer all of the info he requested from us and then some. Its interesting to note that even though [redacted] complains of the vehicle here, on his Facebook page he boasts of how the well it runs saying "....Thanks, it definitely gets up and goes when you give it a little gas!"  
In closing, again I dont like to see any customer not 100% satisfied. We did try to work with [redacted] and asked him to send an estimate of work to us and I would look at it and decide from there. We have not received such paperwork.  We did nothing wrong in this transaction, however, strictly as an effort of GOOD WILL I would be willing to offer [redacted] $500 for him to do with as he wishes.

We are sorry to hear that Mr. [redacted] is not 100% happy with his vehicle he purchased from us. We certainly want that for ALL of our customers. We do everything we can best represent the vehicles that we sell. We take pictures of all sides of the vehicles...inside, outside, engine, underbody,...

chassis, and we also sent him a video walkaround of the truck. We also allow and in fact encourage anyone to come and inspect any of the vehicles themselves, or even send a 3rd party inspector. When having an inspection done was brought up to Frank, he replied in an email stating "...it is a waste of good money."As much as we try to represent vehicles as accurate as possible, this is still a 60 YEAR OLD vehicle. We did not build the truck, we did not restore the truck, it was a trade in to us and came in just as it sits now. Everyone has different tastes and expectations, that is human nature. But if Mr [redacted] truly wanted a brand new, PERFECT 60 year old car he should have taken the time to look at it himself or have it inspected. We sent the buyer all of the info he requested from us and then some. Its interesting to note that even though [redacted] complains of the vehicle here, on his Facebook page he boasts of how the well it runs saying "....Thanks, it definitely gets up and goes when you give it a little gas!"  In closing, again I dont like to see any customer not 100% satisfied. We did try to work with [redacted] and asked him to send an estimate of work to us and I would look at it and decide from there. We have not received such paperwork.  We did nothing wrong in this transaction, however, strictly as an effort of GOOD WILL I would be willing to offer [redacted] $500 for him to do with as he wishes.

Received follow-up response from Unique Specialty & Classics -- includes attached JPG's of bill of lading, delivery checklist.
Text of accompanying e-mail reads as follows:
"I will try to address his statements as they REALLY happened.
"Lastly and most importantly to me at this point, is the rust issues with this vehicle. I was very specific in inquiring into the condition of the body of this vehicle and was told there were no rust issues..."
First off, in his own statement he says he asked about a rust issue he saw, we went and looked at the area he questioned. He then had us repair that area as a condition of the vehicle purchase. Obviously if we are fixing a rust issue at his request, it would literally be IMPOSSIBLE for us to say there were no rust issues. That was never said, plain and simple... also the pictures he could see of the vehicle showed the underbody, thats how he knew of the rust in the first place.
As far as the runability of the vehicle, we had driven the car around here to a couple of local events with no issues whatsoever. We also have the bill of lading AND a transport delivery checklist that is signed off by the driver stating that the car starts, runs, battery etc...please see attached.
Lastly, and as by our business history, we are not one of the guys that hides behind the "AS IS -NO WARRANTY portion of the transaction. That is why I offered a $500 payment to him strictly out of good will only. HOWEVER, that is a fact that cannot be overlooked. 
In a nutshell: customer had a bevy of photos and a live video walkaround of the truck running. customer had every opportunity to inspect the vehicle personally customer had every opportunity and was even asked if he wanted to send a 3rd party inspector, he stated it was a waste of money. customer signed off on the transport bill of lading that everything was ok when vehicle was delivered to him. Again, I never like to see unhappy customers, but in this case we did everything we could to show him the vehicle. Unique has done NOTHING wrong, and I will stand by my original offer of the $500. If there is any sort of false statement made about my business to the public or online however, I will revoke this offer. 
[redacted]"

I am rejecting this response because:First I would like to say as a West Point graduate, I do not take accusations against my integrity lightly. I have tried to be as flexible as I think is possible in this transaction even going so far as to not even ask for repayment of the mechanical issues that were not disclosed with respect to this vehicle. I believe it would be advisable for the dealership to more closely review the legal aspects of the "As Is" sales agreement, and I think they would find it is valid when the description of the vehicle is presented in as accurate a way as possible without attempting to not disclose any known defects that would make the vehicle unable to drive in a safe manner. At this point in time I am only asking for what constitutes a fair portion of the required repairs that remain to bring this vehicle up to the standards of what was represented in their ad. I will wait until the end of next week for a more agreeable response. If I do not receive a revised response I will pursue resolution of this matter through the court system.I have been asked by the transporter to provide an alternate estimate for the repairs and will have that done on Saturday. I will do the same for the estimate of the work required for the dealership as well. If the new estimate is lower than the previous one I will revise my new total to whatever represents half of what the estimate indicates. Lastly, I would ask that the dealership more closely review their correspondence. The rust issue I indicated in the picture I forwarded was provided after the original item was noticed which I believe they did remove. The e-mail response form their salesperson was  to the effect of I went outside and ran my hand across the area in question and you will have no issues there this is a solid truck.