Unique Travel

Initial Business Response / [redacted] (1000, 5, 2015/05/06) */ Contact Name and Title: Unique Travel Contact Phone: XXX-XXX-XXXX Contact Email: ***@auniquetravel.com In answer to complaint number XXXXXXXX, please see the followingOn March we received an email stating "Help with Hawaii Trip"We sent three quotes, the first one was a land quote which had flights includedAfter they looked over this quote they wanted to do this so I suggested the NCL cruise and gave them two quotes without flights After approximately emails and numerous phone calls which were long distance, after hours and on weekends we received on March an email stating "I screwed up" and stating they were sorry but booked this on his United site and stated it was an accident and that he needed to send an Edible Arrangement From his complaint he stated that he was shopping around and found a great deal with the travel agent connected to his United account, therefor it was not an accident as he took our suggestions and went elsewhere Therefore, since we were requested to help with their Hawaii trip we billed them for our time sending emails and telephone calls and our help and suggestions Thank you, Unique Travel OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The threats were not even addressedTerrible way to run a businessI hope ever person that walks in the door or engages this operation realizes they may or will be charged for the communication then threatened days later Final Business Response / [redacted] (4030, 10, 2015/05/12) */ Contact Name and Title: [redacted] - owner We are sorry that our client feels our reminder was a threat, but we remind all of our clients of an up coming due dateWe also tell them what may happen if the bill is not paid by due date: trip could be cancelled interest charge collection agency small claims court We were asked for help and we did what we were asked to doWe billed for our time phone calls, ets and the bill was paid OFFER:

Initial Business Response /* (1000, 5, 2015/05/06) */
Contact Name and Title: Unique Travel
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@auniquetravel.com
In answer to complaint number XXXXXXXX, please see the following. On 5 March 15 we received an email stating "Help with Hawaii Trip". We...

sent three quotes, the first one was a land quote which had flights included. After they looked over this quote they wanted to do this so I suggested the NCL cruise and gave them two quotes without flights.
After approximately 22 emails and numerous phone calls which were long distance, after hours and on weekends we received on 10 March 15 an email stating "I screwed up" and stating they were sorry but booked this on his United site and stated it was an accident and that he needed to send an Edible Arrangement.
From his complaint he stated that he was shopping around and found a great deal with the travel agent connected to his United account, therefor it was not an accident as he took our suggestions and went elsewhere.
Therefore, since we were requested to help with their Hawaii trip we billed them for our time sending emails and telephone calls and our help and suggestions.
Thank you,
Unique Travel
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The threats were not even addressed. Terrible way to run a business. I hope ever person that walks in the door or engages this operation realizes they may or will be charged for the communication then threatened 4 days later.
Final Business Response /* (4030, 10, 2015/05/12) */
Contact Name and Title: [redacted] - owner
We are sorry that our client feels our reminder was a threat, but we remind all of our clients of an up coming due date. We also tell them what may happen if the bill is not paid by due date:
1. trip could be cancelled
2. interest charge
3. collection agency
4. small claims court
We were asked for help and we did what we were asked to do. We billed for our time phone calls, ets and the bill was paid.
OFFER: