To Whom it May Concern: Since this complaint was submitted, both my regional manager and myself have communicated with Mr [redacted] regarding his concernsWe have scheduled an outside contractor to complete the tub glazing repair, that the resident requested, this Friday, 8/5/Upon completion of this service, I believe all concerns by Mr [redacted] have been addressed Regards, Hannah C***
To Whom it May Concern:
Since this complaint was submitted, I have been in communication with Mr. [redacted] and Ms. [redacted] regarding their concerns. Unfortunately, regardless of what a previous manager may have said, verbal agreements do not override the valid 12 month lease contract that was...
signed by Mr. [redacted] & Ms. [redacted].
As our lease states: “This Lease Agreement and Attachments constitute the entire agreement between the Landlord and the Resident. The Landlord has made no verbal agreements or written agreements that are not contained within this Lease Agreement. NO modifications to this Lease Agreement nor verbal agreement during the term of the lease shall be binding, unless they are in writing and signed by the Landlord and Resident...”
Ms. [redacted] contacted our office on 10/13/16, and stated that she will be in tomorrow to pay the required $ termination fee. We have also since leased their previous apartment which is now pending move-in 10/21/16. If the future resident moves in as scheduled, Mr. [redacted] & Ms. [redacted] will receive a credit for 10 pro-rated days of October’s rent that was paid 10/1/16, and they will also not be responsible for November’s rent. Upon paying the required termination fee of $1408, they will be in compliance with their lease agreement. We feel that because we were able to release their apartment quickly, the potential refund of any overlapping rent is a fair resolution to their concerns.
Regards,
Hannah C[redacted]
To Whom it May Concern:
Since this complaint was submitted, both my regional manager and myself have communicated with Mr. [redacted] regarding his concerns. We have scheduled an outside contractor to complete the tub glazing repair, that the resident requested, this Friday, 8/5/16. Upon completion of...
this service, I believe all concerns by Mr. [redacted] have been addressed.
Regards,
Hannah C[redacted]
To Whom it May Concern: Since this complaint was submitted, both my regional manager and myself have communicated with Mr [redacted] regarding his concernsWe have scheduled an outside contractor to complete the tub glazing repair, that the resident requested, this Friday, 8/5/Upon completion of this service, I believe all concerns by Mr [redacted] have been addressed Regards, Hannah C***
To Whom it May Concern:
Since this complaint was submitted, I have been in communication with Mr. [redacted] and Ms. [redacted] regarding their concerns. Unfortunately, regardless of what a previous manager may have said, verbal agreements do not override the valid 12 month lease contract that was...
signed by Mr. [redacted] & Ms. [redacted].
As our lease states: “This Lease Agreement and Attachments constitute the entire agreement between the Landlord and the Resident. The Landlord has made no verbal agreements or written agreements that are not contained within this Lease Agreement. NO modifications to this Lease Agreement nor verbal agreement during the term of the lease shall be binding, unless they are in writing and signed by the Landlord and Resident...”
Ms. [redacted] contacted our office on 10/13/16, and stated that she will be in tomorrow to pay the required $ termination fee. We have also since leased their previous apartment which is now pending move-in 10/21/16. If the future resident moves in as scheduled, Mr. [redacted] & Ms. [redacted] will receive a credit for 10 pro-rated days of October’s rent that was paid 10/1/16, and they will also not be responsible for November’s rent. Upon paying the required termination fee of $1408, they will be in compliance with their lease agreement. We feel that because we were able to release their apartment quickly, the potential refund of any overlapping rent is a fair resolution to their concerns.
Regards,
Hannah C[redacted]
To Whom it May Concern:
Since this complaint was submitted, both my regional manager and myself have communicated with Mr. [redacted] regarding his concerns. We have scheduled an outside contractor to complete the tub glazing repair, that the resident requested, this Friday, 8/5/16. Upon completion of...
this service, I believe all concerns by Mr. [redacted] have been addressed.
Regards,
Hannah C[redacted]