UNIRISC

April 19, 2016Revdex.com K Street NW10" Floor Washington, DC 20005–Attn: [redacted] RE: [redacted] ***Revdex.com Complaint # [redacted] Dear Mr [redacted] :The claim in question which applies to this complaint was investigated and handled by Christopher D [redacted] I became involved after the claim had been declined by ChrisI am taking this opportunity to identify and respond to the specific issues raised by this customer in the Customer's Statement of the Problem section of the Revdex.com form that we received.Unirisc declined the payment without any basis-This is not trueFor your reference, I have included a copy of my email to this customer, dated 2/29/This email clearly explains the reasons why we are unable to consider the claim in questionUnirisc lost my case file – Chris D [redacted] did confirm that the customer's file had been inadvertently placed into “closed filing”This resulted in a delay in us getting back to the customerWe did apologize for this having happened.Unirisc was unable to produce any documentation of a so called investigation – The customer had indeed requested details of what the tracing investigation had entailedThis task was performed by [redacted] Van Lines, so we had referred this question on to themUnfortunately, [redacted] did not get back to us about this until yesterdayPlease note that I will be providing the customer with the email that we just received from Candace Williams of [redacted] Van Lines which addresses thisI am including a copy of Candace's email for your referenceIf we can assist with anything else, please let us knowJim M [redacted] VP of ClaimsSpecial Risk SolutionsWashington, DC Paramus, NJ Lombard, IL Dalías, TX Toronto, ON Norco, CA Orlando, FL

May 12, 2016Revdex.com K Street NW10" Floor Washington, DC 20005-Attn: [redacted] RE: [redacted] -Revdex.com Complaint # [redacted] Dear Mr [redacted] :We are in receipt of your follow up email to [redacted] , which also includes additional comments that have been offered by Mr***.The last response we sent [copy included details the reasons we are unable to consider the - supplemental claim that was filed by Mr***With regard to the 2/12/email sent by Chris D [redacted] of our company to Mr***, stating “We have reviewed your file again with the underwriters and based on the signed delivery documents and no written exceptions, we will be able to honor your claim for the missing camera items", the context of this statement clearly demonstrates that it was Chris' intention to have stated “we will not be able to honor your claim.” This was subsequently addressed by Chris în another emailMr [redacted] , I'm not sure what more we can offer in terms of a response, which has not already been stated in my letter to you dated 4/19/If you require anything further, please let us knowSincerely,