Unisys

Please mark this complaint as "customer satisfied" AC Lens responded quickly in replacing the low quality workmanship glasses with correctly made glasses

Provided that the vendor, AC Lens, sends methods for return of the faulty product and issues a full refund (as was indicated in their response), then their response is satisfactory to me If I should receive future run-around directing me to hunt down and contact the manufacturer as part of the return and refund, then I will regard this complaint as on-going and un-resolved Regards, [redacted] ***

Thank you for reaching out to us regarding your experience with our organizationOur goal is to ensure 100% customer satisfaction, and I hope that we can accomplish this for youUnfortunately, contact lens prescriptions are brand specific, and we are required to fill customer orders as the customer’s eye doctor instructs We received your order dated 9/28/for Banshee Halloween lensesUpon receiving your order, we sent a verification request to your eye doctor as we did not have a prescription on file for this particular brand of lensesWe received notification from your eye doctor on September 28, indicating that you were fit for another lens, and sent you an email indicating thisThe email advised you which lens you were fit for, and which lens you were attempting to orderThe email requested you provide us with confirmation that we should proceed with the prescription your doctor prescribed, at which point you indicated yes We apologize for the confusion, and are sorry that we were unable to fill your order with the contact lenses you initially orderedWe will be happy to send you return postage so that you can return this order to our officeUpon receipt, we will issue a refund back to your original method of paymentYou will receive the return postage email within the next few hours If there is anything else we can do for you, please let us knowAgain, we are sorry to hear of your experience Sincerely, Randy F [redacted] / [redacted] Style Definitions */

Thank you for reaching out to us regarding your experience with our company, and providing valuable feedbackWe strive to ensure our customers receive the highest level of customer satisfaction, and are sorry to hear that your expectations were not metOne of our Senior Customer Service
Associates will be in touch with you regarding your replacement order We will be happy to make an exception to our day return policy since the replacement you received was damagedPlease let us know if there is anything else we can do for youThank you, Randy

Thank you for your recent communication regarding your experience with AC LensWe can assure you we take complaints of this nature serious, and will do our best to ensure your satisfactionWe apologize for the confusion surrounding your orderIt is not our intention to mislead or pass on
responsibility to other parties regarding product complaintsBausch + Lomb, the manufacturer of your contact lenses, requests that all customers be directed to them regarding their experience wearing B+L lensesFrom there, the manufacturer will document your experience with wearing their lenses, and either replace your contact lens order or issue a refund directly to youWe understand that this can be a timely process, and we appreciate and value our customer’s timeBased on your feedback related to the sphere of the lens not matching the sphere listed on the outside of the box, we feel this is something Bausch + Lomb should be made aware ofIf it is more convenient for you, we will reach out to B+L to make them aware of your experience and to give them an opportunity to update their recordsFrom there, we will also issue a refund in full to your method of paymentWe do ask that you return the lenses to our office, as B+L will likely request them backYou will receive instructions for returning your lenses along with return postage shortlyAgain, we appreciate you taking the time to reach out to us regarding your experienceWe hope this resolution will be satisfactory to youBest regards, ***

Thank you for your recent inquiryWe are very sorry to hear
of your experience, and hope to provide you with a satisfactory resolutionOur
records indicate that an authorization hold was placed on your method of
payment on December 15, In our experience, authorization
holds are
typically released within 3-business days- but have been known to take longer
depending on the financial institutionAt this point, we would be happy to
send a request to release funds to your financial institutionIn order to do
this, we would need the name and contact information of your bank
Additionally, we would need a copy of your statement showing the authorization
holdOne we have this information, we will be happy to reach out to your bank
Again, we are sorry to hear of your experiencePlease let
us know how you would like to proceed

Thank
you for your recent communication regarding ***We apologize for the
confusion regarding the arrival date of your contact lensesAdditionally, we
are sorry that one of our customer service associates did not reach out to you regarding
your orderThe tracking
information listed on your account page is an
estimation, and in our experience with USPS- our customer’s typically receive
their orders within 3-days after it leaves our facilityWe are scheduled to
receive your Halloween lenses on Tuesday October 27, and would be happy to
send your order expedited at no cost (2nd day) for arrival on
Thursday October 29, Since your original order has been cancelled, we
would need to create another order for youIf this is satisfactory, please let
us know at your earliest convenience and we would be happy to ship your contact
lens order
Again,
we apologize for the confusion surrounding your order and can assure you this
is not our typical level of service
Sincerely,
Randy
F*

I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me Hello, Thank you for your responseIf my order could be expedited to me that would be greatly appreciated! Please let me know if I need to provide further information. Thank you!!
Regards, *** ***

Please mark this complaint as "customer satisfied".  AC Lens responded quickly in replacing the low quality workmanship glasses with correctly made glasses.

Provided that the vendor, AC Lens, sends methods for return of the faulty product and issues a full refund (as was indicated in their response), then their response is satisfactory to me.  If I should receive future run-around directing me to hunt down and contact the manufacturer as part of the return and refund, then I will regard this complaint as on-going and un-resolved.
Regards, [redacted]

Thank
you for reaching out to us regarding your experience with our organizationOur
goal is to ensure 100% customer satisfaction, and I hope that we can accomplish
this for youUnfortunately, contact lens prescriptions are brand specific, and
we are required to fill customer
orders as the customer's eye doctor instructs
We
received your order dated 9/28/for Banshee Halloween lensesUpon
receiving your order, we sent a verification request to your eye doctor as we
did not have a prescription on file for this particular brand of lensesWe
received notification from your eye doctor on September 28, indicating
that you were fit for another lens, and sent you an email indicating thisThe
email advised you which lens you were fit for, and which lens you were
attempting to orderThe email requested you provide us with confirmation that
we should proceed with the prescription your doctor prescribed, at which point
you indicated yes
We
apologize for the confusion, and are sorry that we were unable to fill your
order with the contact lenses you initially orderedWe will be happy to send
you return postage so that you can return this order to our officeUpon
receipt, we will issue a refund back to your original method of paymentYou
will receive the return postage email within the next few hours
If there
is anything else we can do for you, please let us knowAgain, we are sorry to
hear of your experience
Sincerely,
Randy
F[redacted]