Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I reject this response before nothing has been taken care of for meEverything they are saying is untrue and I am still unable to reach them on the phoneI did not scream and yell or cry on the phone, I simply wanted to confirm that it would be taken off my credit because the client, the [redacted] and Light told me it was possible and it is only dependent on the collectorEven if it wasn't possible and I was upset by this, there is no reason for a big business to "black list" me and block my phone calls when I tried to call and settle thisI've been trying to call the number (219)474-5612, and to this very moment I am unable to get in touch with anybodyI press the option for English and was told "good bye" and hung up onI press for the operator and either no one is available or someone tells me to leave a message without any calls backI am not a delinquent, I pay my bills accordingly and my credit has always been perfect except for this one thing that happened that was out of my controlI can understand them treating me this way if I owe thousands and thousands of dollars, about to bankrupt, and have terrible credit, but I only owe $and this is the first time anything I'm responsible for has gone to a collection agencyI am just appalled by how I'm treated and the accusations they're throwing out that I cried because I didn't get what I wantedI was told something earlier by one of their people and I was concerned when they were telling me something different later onI only became more upset when I spoke with the manager and he took a very disrespectful and condescending tone with meThe supervisor of this major company sounded uninterested in what I am to say and actually black listed on their call list because they don't like that I have an opinion about the way they treated meI am still unable to call them and they refused to call me back, so I don't have any other explanation for that behavior other than this company purposely avoiding me because they know they did wrong.Like I said, I am not a delinquent, I will pay what I owe but there is no excuse for this major company to treat me this wayI don't know what kind of discrimination they have against me that is severe enough for them to completely cut me from their call listThat is the only explanation I have for them not calling me back and preventing the system from connecting me to any agentsIs it because I'm a woman? Is it because my name indicates that I am from a different heritage? At this point, even if I lose credit for this, I would like this debt to be transferred to a different collecting agency because I am just done dealing with these peopleI don't want to work with people who are disrespectful to their customers and actually put them on black lists like thisIf they are unwilling to work with me and avoiding my calls, then please have them transfer my debt to another company and I will deal with itI am an upstanding citizen and I do not deserve this lack of respect from them Regards, [redacted] ***
We are in receipt of yours dated 9/22/regarding our debtor [redacted] ***, what the debtor is asserting is untrue our management was not rude to her on several ocassions Ms*** began to cry because she did not get the result she wantedShe was offered to make payments, she asked us if she could call the client directly, we informed her yes and gave her their telephone number, but she continued to ask the representative if she called the client would they just forget about the bill because she didnt feel she should pay for something that wasnt her fault When she called again on September 11th she informed us about her pressing digits on her phone and being given Spanish as opposed to English, however we have not had that complaint from other debtor's so we informed her that it could possible be an issue with her cellular telephone Then she in this conversation informed the representative that she MAY owe money, the representative read the notes and informed her of the previous conversation and asked would she like to complete a payment She again stated the same thing as before to the original representative and continued to blame her former roommates, which has nothing to do with our client or UAC because neither of these parties were her former roommates We again reiterated to her that we can accept her payment but removing from her credit would not be fair to other debtors who face the same situation who we have called and never had a responseWe called Ms [redacted] times and she never returned the call until apparently there is something she wants that now she has to address this issue In a finalization of everything, Ms [redacted] gave us her payment information over our recorded line but when we were verifying her authorization she quickly blurbed that "only if this is removed from my credit I authorize the transaction", the representative advised will not accept that as a yes, so she was once again asked for a simple answer and refused to give a simply, Yes or No, so we deleted her payment information from our system She then asked for a manager, the manager verified her identification, and as he has already read the notes he informed her that she can make a payment or not but that was all he would be able to do for her at this time and asked her could assist her with that action, she began to yell and cry and was informed there was nothing more than we can assist her in doing at this time and would not be disconnecting the call, which was done United Adjustment Corporation has been around for years and in our years of operation apply (1) one simple constant rule, that is the "Golden Rule", treat EVERYONE the same as we ourselves would want to be treated and we did not and would not deviate from that for any one indebted to us or our clients Thank you very much for writing us and allowing us to explain to you the true details of the events that transpired Respectfully, Mark [redacted]
We are in receipt of yours dated 9/22/2015 regarding our debtor [redacted], what the debtor is asserting is untrue our management was not rude to her on several ocassions Ms. [redacted] began to cry because she did not get the result she...
wanted. She was offered to make 3 payments, she asked us if she could call the client directly, we informed her yes and gave her their telephone number, but she continued to ask the representative if she called the client would they just forget about the bill because she didnt feel she should pay for something that wasnt her fault.
When she called again on September 11th she informed us about her pressing digits on her phone and being given Spanish as opposed to English, however we have not had that complaint from other debtor's so we informed her that it could possible be an issue with her cellular telephone. Then she in this conversation informed the representative that she MAY owe money, the representative read the notes and informed her of the previous conversation and asked would she like to complete a payment. She again stated the same thing as before to the original representative and continued to blame her former roommates, which has nothing to do with our client or UAC because neither of these parties were her former roommates. We again reiterated to her that we can accept her payment but removing from her credit would not be fair to other debtors who face the same situation who we have called and never had a response. We called Ms. [redacted] 38 times and she never returned the call until apparently there is something she wants that now she has to address this issue.
In a finalization of everything, Ms. [redacted] gave us her payment information over our recorded line but when we were verifying her authorization she quickly blurbed that "only if this is removed from my credit I authorize the transaction", the representative advised will not accept that as a yes, so she was once again asked for a simple answer and refused to give a simply, Yes or No, so we deleted her payment information from our system. She then asked for a manager, the manager verified her identification, and as he has already read the notes he informed her that she can make a payment or not but that was all he would be able to do for her at this time and asked her could assist her with that action, she began to yell and cry and was informed there was nothing more than we can assist her in doing at this time and would not be disconnecting the call, which was done.
United Adjustment Corporation has been around for 16 years and in our years of operation apply (1) one simple constant rule, that is the "Golden Rule", treat EVERYONE the same as we ourselves would want to be treated and we did not and would not deviate from that for any one indebted to us or our clients.
Thank you very much for writing us and allowing us to explain to you the true details of the events that transpired.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I reject this response before nothing has been taken care of for me. Everything they are saying is untrue and I am still unable to reach them on the phone. I did not scream and yell or cry on the phone, I simply wanted to confirm that it would be taken off my credit because the client, the [redacted] and Light told me it was possible and it is only dependent on the collector. Even if it wasn't possible and I was upset by this, there is no reason for a big business to "black list" me and block my phone calls when I tried to call and settle this. I've been trying to call the number (219)474-5612, and to this very moment I am unable to get in touch with anybody. I press the option for English and was told "good bye" and hung up on. I press 0 for the operator and either no one is available or someone tells me to leave a message without any calls back. I am not a delinquent, I pay my bills accordingly and my credit has always been perfect except for this one thing that happened that was out of my control. I can understand them treating me this way if I owe thousands and thousands of dollars, about to bankrupt, and have terrible credit, but I only owe $250 and this is the first time anything I'm responsible for has gone to a collection agency. I am just appalled by how I'm treated and the accusations they're throwing out that I cried because I didn't get what I wanted. I was told something earlier by one of their people and I was concerned when they were telling me something different later on. I only became more upset when I spoke with the manager and he took a very disrespectful and condescending tone with me. The supervisor of this major company sounded uninterested in what I am to say and actually black listed on their call list because they don't like that I have an opinion about the way they treated me. I am still unable to call them and they refused to call me back, so I don't have any other explanation for that behavior other than this company purposely avoiding me because they know they did wrong.Like I said, I am not a delinquent, I will pay what I owe but there is no excuse for this major company to treat me this way. I don't know what kind of discrimination they have against me that is severe enough for them to completely cut me from their call list. That is the only explanation I have for them not calling me back and preventing the system from connecting me to any agents. Is it because I'm a woman? Is it because my name indicates that I am from a different heritage? At this point, even if I lose credit for this, I would like this debt to be transferred to a different collecting agency because I am just done dealing with these people. I don't want to work with people who are disrespectful to their customers and actually put them on black lists like this. If they are unwilling to work with me and avoiding my calls, then please have them transfer my debt to another company and I will deal with it. I am an upstanding citizen and I do not deserve this lack of respect from them.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I reject this response before nothing has been taken care of for meEverything they are saying is untrue and I am still unable to reach them on the phoneI did not scream and yell or cry on the phone, I simply wanted to confirm that it would be taken off my credit because the client, the [redacted] and Light told me it was possible and it is only dependent on the collectorEven if it wasn't possible and I was upset by this, there is no reason for a big business to "black list" me and block my phone calls when I tried to call and settle thisI've been trying to call the number (219)474-5612, and to this very moment I am unable to get in touch with anybodyI press the option for English and was told "good bye" and hung up onI press for the operator and either no one is available or someone tells me to leave a message without any calls backI am not a delinquent, I pay my bills accordingly and my credit has always been perfect except for this one thing that happened that was out of my controlI can understand them treating me this way if I owe thousands and thousands of dollars, about to bankrupt, and have terrible credit, but I only owe $and this is the first time anything I'm responsible for has gone to a collection agencyI am just appalled by how I'm treated and the accusations they're throwing out that I cried because I didn't get what I wantedI was told something earlier by one of their people and I was concerned when they were telling me something different later onI only became more upset when I spoke with the manager and he took a very disrespectful and condescending tone with meThe supervisor of this major company sounded uninterested in what I am to say and actually black listed on their call list because they don't like that I have an opinion about the way they treated meI am still unable to call them and they refused to call me back, so I don't have any other explanation for that behavior other than this company purposely avoiding me because they know they did wrong.Like I said, I am not a delinquent, I will pay what I owe but there is no excuse for this major company to treat me this wayI don't know what kind of discrimination they have against me that is severe enough for them to completely cut me from their call listThat is the only explanation I have for them not calling me back and preventing the system from connecting me to any agentsIs it because I'm a woman? Is it because my name indicates that I am from a different heritage? At this point, even if I lose credit for this, I would like this debt to be transferred to a different collecting agency because I am just done dealing with these peopleI don't want to work with people who are disrespectful to their customers and actually put them on black lists like thisIf they are unwilling to work with me and avoiding my calls, then please have them transfer my debt to another company and I will deal with itI am an upstanding citizen and I do not deserve this lack of respect from them Regards, [redacted] ***
We are in receipt of yours dated 9/22/regarding our debtor [redacted] ***, what the debtor is asserting is untrue our management was not rude to her on several ocassions Ms*** began to cry because she did not get the result she wantedShe was offered to make payments, she asked us if she could call the client directly, we informed her yes and gave her their telephone number, but she continued to ask the representative if she called the client would they just forget about the bill because she didnt feel she should pay for something that wasnt her fault When she called again on September 11th she informed us about her pressing digits on her phone and being given Spanish as opposed to English, however we have not had that complaint from other debtor's so we informed her that it could possible be an issue with her cellular telephone Then she in this conversation informed the representative that she MAY owe money, the representative read the notes and informed her of the previous conversation and asked would she like to complete a payment She again stated the same thing as before to the original representative and continued to blame her former roommates, which has nothing to do with our client or UAC because neither of these parties were her former roommates We again reiterated to her that we can accept her payment but removing from her credit would not be fair to other debtors who face the same situation who we have called and never had a responseWe called Ms [redacted] times and she never returned the call until apparently there is something she wants that now she has to address this issue In a finalization of everything, Ms [redacted] gave us her payment information over our recorded line but when we were verifying her authorization she quickly blurbed that "only if this is removed from my credit I authorize the transaction", the representative advised will not accept that as a yes, so she was once again asked for a simple answer and refused to give a simply, Yes or No, so we deleted her payment information from our system She then asked for a manager, the manager verified her identification, and as he has already read the notes he informed her that she can make a payment or not but that was all he would be able to do for her at this time and asked her could assist her with that action, she began to yell and cry and was informed there was nothing more than we can assist her in doing at this time and would not be disconnecting the call, which was done United Adjustment Corporation has been around for years and in our years of operation apply (1) one simple constant rule, that is the "Golden Rule", treat EVERYONE the same as we ourselves would want to be treated and we did not and would not deviate from that for any one indebted to us or our clients Thank you very much for writing us and allowing us to explain to you the true details of the events that transpired Respectfully, Mark [redacted]
We are in receipt of yours dated 9/22/2015 regarding our debtor [redacted], what the debtor is asserting is untrue our management was not rude to her on several ocassions Ms. [redacted] began to cry because she did not get the result she...
wanted. She was offered to make 3 payments, she asked us if she could call the client directly, we informed her yes and gave her their telephone number, but she continued to ask the representative if she called the client would they just forget about the bill because she didnt feel she should pay for something that wasnt her fault.
When she called again on September 11th she informed us about her pressing digits on her phone and being given Spanish as opposed to English, however we have not had that complaint from other debtor's so we informed her that it could possible be an issue with her cellular telephone. Then she in this conversation informed the representative that she MAY owe money, the representative read the notes and informed her of the previous conversation and asked would she like to complete a payment. She again stated the same thing as before to the original representative and continued to blame her former roommates, which has nothing to do with our client or UAC because neither of these parties were her former roommates. We again reiterated to her that we can accept her payment but removing from her credit would not be fair to other debtors who face the same situation who we have called and never had a response. We called Ms. [redacted] 38 times and she never returned the call until apparently there is something she wants that now she has to address this issue.
In a finalization of everything, Ms. [redacted] gave us her payment information over our recorded line but when we were verifying her authorization she quickly blurbed that "only if this is removed from my credit I authorize the transaction", the representative advised will not accept that as a yes, so she was once again asked for a simple answer and refused to give a simply, Yes or No, so we deleted her payment information from our system. She then asked for a manager, the manager verified her identification, and as he has already read the notes he informed her that she can make a payment or not but that was all he would be able to do for her at this time and asked her could assist her with that action, she began to yell and cry and was informed there was nothing more than we can assist her in doing at this time and would not be disconnecting the call, which was done.
United Adjustment Corporation has been around for 16 years and in our years of operation apply (1) one simple constant rule, that is the "Golden Rule", treat EVERYONE the same as we ourselves would want to be treated and we did not and would not deviate from that for any one indebted to us or our clients.
Thank you very much for writing us and allowing us to explain to you the true details of the events that transpired.
Respectfully,
Mark [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I reject this response before nothing has been taken care of for me. Everything they are saying is untrue and I am still unable to reach them on the phone. I did not scream and yell or cry on the phone, I simply wanted to confirm that it would be taken off my credit because the client, the [redacted] and Light told me it was possible and it is only dependent on the collector. Even if it wasn't possible and I was upset by this, there is no reason for a big business to "black list" me and block my phone calls when I tried to call and settle this. I've been trying to call the number (219)474-5612, and to this very moment I am unable to get in touch with anybody. I press the option for English and was told "good bye" and hung up on. I press 0 for the operator and either no one is available or someone tells me to leave a message without any calls back. I am not a delinquent, I pay my bills accordingly and my credit has always been perfect except for this one thing that happened that was out of my control. I can understand them treating me this way if I owe thousands and thousands of dollars, about to bankrupt, and have terrible credit, but I only owe $250 and this is the first time anything I'm responsible for has gone to a collection agency. I am just appalled by how I'm treated and the accusations they're throwing out that I cried because I didn't get what I wanted. I was told something earlier by one of their people and I was concerned when they were telling me something different later on. I only became more upset when I spoke with the manager and he took a very disrespectful and condescending tone with me. The supervisor of this major company sounded uninterested in what I am to say and actually black listed on their call list because they don't like that I have an opinion about the way they treated me. I am still unable to call them and they refused to call me back, so I don't have any other explanation for that behavior other than this company purposely avoiding me because they know they did wrong.Like I said, I am not a delinquent, I will pay what I owe but there is no excuse for this major company to treat me this way. I don't know what kind of discrimination they have against me that is severe enough for them to completely cut me from their call list. That is the only explanation I have for them not calling me back and preventing the system from connecting me to any agents. Is it because I'm a woman? Is it because my name indicates that I am from a different heritage? At this point, even if I lose credit for this, I would like this debt to be transferred to a different collecting agency because I am just done dealing with these people. I don't want to work with people who are disrespectful to their customers and actually put them on black lists like this. If they are unwilling to work with me and avoiding my calls, then please have them transfer my debt to another company and I will deal with it. I am an upstanding citizen and I do not deserve this lack of respect from them.
Regards,
[redacted]