United Air Temp Air Conditioning & Heating

United Air Temp [redacted] *** [redacted] Springfield, Virginia May 4, Revdex.com Attn: [redacted] Homeowner: [redacted] Case #: [redacted] Dear Mr [redacted] : This letter is in response to the complaint filed by [redacted] While Mr [redacted] praises both our company and the specific technician that visited his home, he is requesting a partial refund of his cost for refrigerant purchased through United Air Temp, as his cost would have been less if he were to have purchased it directly from a vendor onlineMr [redacted] is correct in recognizing that prices do indeed vary between direct vendors and distributors, but this does not entitle him to a refund for the refrigerant supplied and installed by our companyFurthermore, he must be EPA-certified to both purchase and handle refrigerant; unless this is the case, this is not even an option he could legally pursue Mr [redacted] owns a home warranty that covers $of each pound of refrigerant purchased; at a recent visit to his home, our technician installed refrigerant in the home’s heat pump system and charged $per poundMr [redacted] researched this cost online and, after finding the same refrigerant sold at a significantly lower cost, felt United Air Temp should have sold him the refrigerant at that same costAs mentioned above, unless Mr [redacted] is EPA-certified both to purchase and to handle refrigerant, he cannot buy refrigerant legallyDespite this fact, to make this comparison does not take into consideration that one source is simply selling a homeowner a single raw material, while the other is not only providing that material but safely and professionally installing it as wellA supplier must also include the cost of stocking, transporting, and installing the refrigerant, the specific service tools necessary to work with this material, the training to work with these relatively new higher pressure systems, and the EPA-certification requiredOur rates for this material are fairly standard for our industry, which can range up to around $per poundExamples of this abound: while it would cost a person pennies to make their own coffee at home, we pay several dollars for a cup at a coffee shopTap water in the home is free, but a single bottled water purchased at any convenience store will cost about $When we have a professional auto mechanic make repairs to our vehicle, we pay not only costs for labor, but a maon all parts used as well Mr [redacted] receives a discount through his home warranty, and United Air Temp charges a fair rate for this product in this area Mr [redacted] certainly has the option of purchasing his own [redacted] refrigerant in the future, assuming he is EPA certified to do so; however, United Air Temp will not install refrigerant that we do not provide ourselves, as we have no way to monitor and guarantee the quality or safety of such a productThis is also part of what a customer receives when paying a contractor to provide and install such materialI suspect that the majority of other HVAC vendors would agree with this practice for safety reasonsI sympathize with Mr [redacted] about the high cost of the refrigerant, but must state the he is still not entitled to a refund Sincerely, Robert RB [redacted] Chief Operating Office

United Air Temp P.OBox Springfield, Virginia July 2, Revdex.com of Northeast Florida Attn: [redacted] Homeowner: [redacted] Case #: [redacted] Dear ***: This letter is in response to the complaint filed by ** [redacted] on June 5, ***, a renter whose air conditioning system is covered by the homeowner’s home warranty policy, is requesting that the air conditioning unit be replaced rather than repaired because of the amount of time the repairs have requiredWhile United Air Temp sympathizes with the inconvenience ** [redacted] has suffered and understands how frustrating this process must be, we unfortunately cannot provide a replacement of the system—nor do we have the authority toThis is an issue that should be taken up between Kyle ***, the homeowner, and [redacted] , the home warranty companyAdditionally, the repairs to ***’s air conditioning unit were completed successfully one day after this complaint was filed, and have not been an issue since that date United Air Temp’s contract with American Home Shield (***) requires us to repair parts whenever possible before determining that the part requires replacementSometimes these determinations can be made quickly and easily, and our recommendation to [redacted] that replacement is the best option is approved early onHowever, often we will not be able to reach that conclusion until several repair options have been explored firstThe reality is that sometimes during this process, one successful repair will allow another underlying problem to surfaceThis can be tedious and frustrating for both the technician and the customerMost of the time we are able to eventually successfully repair the part or unitOn occasion, after exhausting our repair options, we may recommend at that time that a part or a unit be replaced [redacted] makes the final decision as to whether that recommendation will be approved In the case of ***’s unit, United Air Temp was contracted by ***, ***’s home warranty company, to respond to a “no A/C” call on April 5, A refrigerant leak was discovered, and the replacement part was orderedOver the next several weeks, ** [redacted] was forced to wait until parts arrived, repairs were made, and additional underlying problems surfaced and were diagnosed, often with more parts needing to be orderedMost of these underlying problems were the direct result of damage done to or a strain put on the system by the original refrigerant leakAt one point, the evaporator coil also failed; I believe this was a result of it being overtaxed by the other damaged and failing partsWith the failure of this coil, we did recommend to [redacted] that it be replaced rather than repaired, and this replacement was approved On June 6—the day after ***’s complaint was filed—the second, new compressor was installed successfullyAt this stage, all of the failed or damaged parts have been repaired or replaced, which means that all involved parts are now operating at the same level and should cause no further issues Coincidentally, we visited ***’s home in June to service a second air conditioning unit, unrelated to the one discussed above [redacted] once again selected our company to run the call, and ** [redacted] did not request a different contractorThe service done to the second unit was easily and successfully resolved; while our technician was at the home, he also checked the first unit to confirm that it was still functioning properlyAs of June 23, everything was operating as it should We hope at this time ** [redacted] is happy with the condition of his system and no longer feels a replacement is necessaryWe do sympathize with the inconvenience he experienced and understand the frustration, but want him to know that we always had his best interest at stake and did everything we could to resolve the situation for him under the terms of the home warrantyWe apologize for the lengthy process that became necessary to reach this resolutionIf ** [redacted] still wishes to pursue a replacement of the entire system, he will need to have the warranty holder, ***, contact [redacted] directly to discuss that requestAs the contractor assigned to this case, I do not have the authority to make that call Sincerely, [redacted] Chief Operating Officer

I have a warranty through American Home Shield On Sunday, I called AHS and requested someone to come out and look at my AC I had to call United Air as they never contacted me like I was told A tech showed up on Wed evening around 5: He came in asked to look at my thermostat and air return Then wanted to look at the inside unit and took down all the information about the unit Then asked to go outside and check that unit He never even asked me until he came back in and told me my freon was down 5-pounds He then said he went out and checked the outside unit for leaks None found, then came in and checked the inside and no leaks Then he proceeds to tell me that he wants to check the lines under ground and needs to put gas in the lines for a couple days He will have to come back a couple times to start and end the procedures Meanwhile, I am supposed to sit in a house with no air for 2-days in 95-degree weather He then proceeds to tell me that AHS will not cover this and that if they have to replace the lines which would mean going through the attic and placing the AC on the side of the house and it would all be at my expense I told him I wanted a second opinion He also informs me that my house unit is years old and my outside unit is years old, which is a surprise to me since I built my home years ago and everything was new He turned off my AC in the house and I told him I was going to run it He said it would hurt my system, but I have dealt with this in the past and it has never hurt a unit I have had before if the coolant got low They were not in a hurry to get down here and look at it when I made the call So later, I turned the unit on in the house as it was in the house It usually cools down in the evening Could not figure out why the house was not cooling some Had my daughter go out and the unit was not running outside I called AHS and United to find out what he had done to my unit When she said the fan was not working, I said check the breaker At that point, the tech called back and said he had shut off the breaker on the outside unit I have dealt with such an it If you shut off someone's breaker like that, the customer should be informed I guess this would be a way for my unit to be ruined and he would blame me for turning on my AC If something happens to my unit, your company is to blame I plan on contacting Channel news to file a complaint, but I see I need to get in line with all the complaints that have been filed I will make sure that many of my friends are aware of how you do business You are a disgrace to how to attempt to scam people I think he thought that I was just some dumb old lady who would take him at his word and believe everything that he told me Let me inform you, THERE IS NOT A SUCKER BORN EVERY MINUTE

United Air Temp P.OBox Springfield, Virginia September 17, Revdex.com Attn: [redacted] Homeowner: [redacted] Case #: [redacted] Dear [redacted] ***: This letter is in response to the complaint filed by ** [redacted] on September 3, [redacted] states that United Air Temp is charging her a $fee that she is not responsible for; she believes her balance due to be zero and wants us to honor that amountUnfortunately, [redacted] has misunderstood the terms of her home warranty contract with [redacted] , and is indeed responsible for the additional $ United Air Temp was contracted by [redacted] ***’s home warranty company, [redacted] , to visit the home on July 30, for a “no A/C” callThe technician arrived at the home at 6:pm; he added one pound of refrigerant to one of the two air conditioning units he looked at, but was unable to detect any further problem with the units that would result in inadequate coolingHe spoke to Manager Jason L [redacted] by phone to discuss this concern, and MrL [redacted] decided to send a senior technician the following day to assess the problem [redacted] was financially responsible for two costs—a one-time $deductible for her home warranty, and a $fee for the refrigerant (after the discount from her home warranty.) [redacted] refused to pay either fee until the problem had been resolved and the technician agreed to wait until the senior technician arrived the following dayThe technician completed the call at 8:pm and spent a total of hour and minutes at the home, including time spent on phone calls to both his manager and to [redacted] On July 31st, a senior technician visited [redacted] ***’s home, located the issue, and completed the repairHe spent a total of minutes in the home [redacted] agreed to pay the $cost for the refrigerant added the day before, but still refused to pay the $deductible It should be noted that this fee would only be charged once and would cover all future visits scheduled through [redacted] for this issue, and [redacted] was made aware of this [redacted] has an invoice that indicates a zero balance because the $was owed to United Air Temp and was paid in full; the $is owed to [redacted] and is being billed by them, through our company, who was the contractor The terms of [redacted] ***’s home warranty state that she is responsible for a one-time $deductible when she makes use of her warranty; this fee had not yet been paid and therefore was due after this service visit was completed Mr L [redacted] tried to explain these terms to the customer on September 2nd in a phone conversation, but [redacted] hung up on himIf [redacted] truly believes she should not have to pay her $deductible, she should take this issue up directly with her home warranty company; United Air Temp is not the right party to addressAs the contractor, we are required to collect this amount from the customer for the services we rendered [redacted] is still responsible for this amount Additionally, [redacted] states in her complaint that we “wasted hours” of her time; I am unsure of how she is arriving at this number, as our total time spent by our technicians at her home is only hours and minute Sincerely, Robert *B [redacted] Chief Operating Officer

United Air Temp P.OBox Springfield, Virginia August 11, Revdex.com Attn: [redacted] Homeowner: [redacted] Case #: [redacted] Dear [redacted] : This letter is in response to the complaint filed by ** [redacted] on July 29, [redacted] is unhappy with the length of time involved to repair her air conditioning unit, and would like to be ‘cashed out’ by her home warranty company, [redacted] , rather than rely on them to provide her with a repairThis has in fact already occurred; the day after this complaint was filed, [redacted] did cash her out As a contractor hired by ***, United Air Temp must abide by their policies and guidelines; these include repairing rather than replacing equipment whenever possible, and utilizing parts that sometimes require that they be obtained from specific sourcesThese conditions often contribute to the time needed to complete a repairIn this instance, one additional visit became necessary simply because the customer was unable to pay for the refrigerant needed to perform the necessary work, and we were forced to return at a later dateThe air conditioning unit in [redacted] ’ home was repairable, although [redacted] insisted at each of our visits that the unit be replaced; leaks that were discovered later in our visits appeared suspicious to our technician While [redacted] preferred a replacement to a repair, that determination must be made by her home warranty companyNow that she has received her cash out, she is free to replace the unit on her own if she wishesThe unit in question is no longer covered by her home warrantyOur efforts to continue repairing were dictated by ***, and [redacted] ’ grievances are incorrectly directed toward us Sincerely, Robert *B [redacted] Chief Operating Officer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I called [redacted] (***) and was told [redacted] was simply forwarding United Air Temp's request/bill for the $to meI was further told that $was strictly between the United Air Temp and the home owner [redacted] does not receive or benefit cent from this $If United Air Temp has put down in writing they do not qualify for the $75, they should not further try to pursue this through another door againSince United Air Temp clearly stated in their last response that I do not owe them $75, please respond/state unequivocally that United Air Temp will NO LONGER ask [redacted] to forward this $bill to me-- in other words, this matter is closed and no money is owed in anyway to Unite Air temp [redacted] clearly told me they only forwarded the $bill because United Air Temp wanted it Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I stand by my complaintI want other consumers to be forewarned Regards, [redacted]

United Air Temp has looked into the [redacted] system and agreed with the customer that the system is not preforming as the customer had asked for.United Air Temp has agreed to remove the [redacted] and refund the customerWe are sorry for any inconvenience this may have causedUnited Air Temp has left messages with the customer and sent an email to remove and refund the customer, we are just waiting for a responseThank you Bob B [redacted] C.O.OUnited Air Temp

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I do not agree with the responseI am United Air Temp customer since more than yearsThe technician they sent at the first time was very rudeHe saw the filter was dirty (not clogged) and started blaming the problem on us that we did not clean the filterI was not at home and wife had to deal with his rude behaviorHe did not even bother to look for any other problem and right away blamed the problem on usThe next day he came, he was rude againWhen I asked him a few questions about what he was doing etche started talking very rudely againAfter that I requested the manager to send any other technicianThe other technician was niceHe was ok with answering my questionsSecondly we were without AC for more than a week, it was about and 1/weekI think they took too long to find the problem and then fix it I am not asking for financial compensationBut I am requesting them to fix their processesI am really disappointed with the service they provided Regards, [redacted] ***

July 11, Dear [redacted] ***:This letter is in response to the complaint filed by ** [redacted] on July 2, ** [redacted] is asking for the $75cost of a service call to be refunded to him because of the time involved to receive a replacement part for his air conditioning unitManager [redacted] had already spoken to ** [redacted] on July 2nd and had agreed to the refund; the complaint was filed later that day, despite the fact that the issue was already being resolvedUnited Air Temp was contracted by [redacted] (***), ** [redacted] ’ home warranty company, to service his air conditioning unit on June 25, A replacement part was needed for the repair, and ** [redacted] was told that the part would be ordered that day** [redacted] contacted United Air Temp several times to check the status of the repair;unfortunately, there was some miscommunication and ** [redacted] was not connected to someone who had knowledge of his specific orderIt was ultimately discovered that the miscommunication extended to result in the part not beingordered until five days after the customer was originally told it would beWhen ** [redacted] learned of this delay, he spoke to ** [redacted] and stated that he wished to cancel the order and take hisbusiness elsewhere, and be refunded the $he had paid for the service call.** [redacted] agreed and requested the refund that day** [redacted] should receive a check in the mail within weeks** [redacted] states that our company did not contact [redacted] to authorize the repairThis is inaccurate, and [redacted] records will show that the repair was not autho required** [redacted] also states that he was unable to reach United Air Temp by phone, and that he repeatedly received a voice notification and that the line would then disconnectThis is a serious concern to us, as we always want to be reachable by our customers; however, I have personally tested our phone lines and cannot reproduce the conditions ** [redacted] described United Air Temp sincerely apologizes for the inconvenience ** [redacted] experienced while waiting for this part; we understand his frustration, and are increasing efforts on our end to improve the ordering process so that this situation does not repeat itself Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution: Refund of the January Service fee ($49) Next Two Maintenance checks at No ChargeRepair of the Damaged Drywall is satisfactory to me under the following conditions: This repair actually solves the problem of the unit not working Since the damaged caused by the tech who broke the fan blades by sticking a thermometer into the unit, other parts failed If, in the execution of this latest repair, another part fails, for whatever reason, UAT agrees to replace the indoor unit By this point of time the UAT team will have disassembled the unit a minimum of times - each time creating more damage I suspect there is a cascade failure, where the failure of one part creates a failure of another part After the motor, what fails next In the long run it may be better to replace the unit than to continue to replace failed partsThe drywall repairs are executed before June 15, and include repainting the repairs and the access panel I have the matching paint on handThe condensate pump issue remains unresolved UAT still must resolve the original excessive noise issue Regards, [redacted]

This company is run by a bunch of unethical people and they should be stopped before they take steal any more money and time from more consumersThey sold a brand new hot water heater which started to have issues and is still under warrantyUpon the technician's diagnosis, he suggested getting a new unitAfter he was told NO since this was still a NEW UNIT BOUGHT at their RECOMMENDATION, he reluctantly said a new part was needed to be ordered and he would take care of it right awayThree weeks into it, still no partEach time they have called to schedule an appointment, they call back and cancel and say they got the "wrong part." This has left the family with no hot water for over weeksThey make up excuses about the technician being in the hospital and do not escalate issues to the top tier management to resolve an issue even after many phone callsThe staff is unhelpful and do not ever get you in touch with the person you want to speak withThere is something very shady about this company and they should be investigated

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:United Air sent incompetent technicians to my home time on July 30th and July 31st, roughly from 4:30pm to 7:00pm on each dayThey cannot decide what was wrongWithout a proper diagnosis of the issue, they put in the refrigerant to try their luckWell, problem persistedThe technicians then started to read the manufacturer's instruction manual of the AC unit, still could NOT have a diagnosis of the problemEventually, they told me "I am sorry, but I can't do anything to solve it..." "If you pay me the cost of the refrigerant, we will be out of here..."I said "You need to give me a receipt of ZERO Balance to take this check payment, so I will have something in writing..." He gave me the receiptPlease see the attachmentEverything was good, till they cashed my check, then came back for more Regards, [redacted] ***

United Air Temp P.OBox Springfield, Virginia October 3, Revdex.com Attn: [redacted] Homeowner: [redacted] Case #: [redacted] Dear [redacted] ***: This letter is in response to the complaint filed by Ms [redacted] on September 22, [redacted] believes that United Air Temp sold her a specific model of furnace as part of her warranty-covered repair but then installed a different model, and is requesting that we either switch the installed furnace for the preferred model or refund her money plus an additional $United Air Temp has already explained to [redacted] that under her warranty coverage, she is only entitled to the furnace that was installed; we have also offered to remove the system from her home and refund all of her expenses, but she has so far refused United Air Temp was contracted by [redacted] ’s home warranty company, [redacted] , to visit the home for a “no A/C” call in JuneThe technician found a cracked heat exchanger, and service manager Jason L [redacted] came to the home to discuss furnace replacement options with [redacted] Under her home warranty coverage, a comparable replacement furnace and its installation would be covered expenses, but there would be several non-covered expenses that [redacted] would be responsible forThese included items such as the disposal of the old unit, parts to bring the new furnace up to code, and duct work modificationIt was made clear to [redacted] at the time, both by MrL [redacted] and by the [redacted] representative that spoke to her over the phone during that visit, that the brand name of the replacement furnace could not be determined yet or guaranteedThis phone conversation was likely recorded by *** MrL [redacted] also gave the customer two additional options; one allowed her to upgrade and choose the specific furnace of her preference, and the other allowed her to take a “cash out” from [redacted] instead of the replacement furnace, and use that money toward her own purchaseWhen [redacted] learned she could not request the specific brand of furnace she preferred under her warranty, she opted for the cash out A week later, [redacted] contacted MrL [redacted] and informed him that after learning of the cash out amount she would be given, she had changed her mind and decided to go forward with the furnace replacementShe told MrL [redacted] she did not want to upgrade, and in fact asked if the non-covered expenses, totaling $2,382.00, could be reducedWe made the installation arrangements and an invoice was created that reflected the specifications of the replacement furnace, but no brand name On the day of the installation, [redacted] halted work on the new furnace after 90% of the job had been completed, stating that she had purchased an [redacted] furnace and we were not installing the correct furnaceOur installers were told to leaveMrL [redacted] contacted the customer by phone and tried to explain that her statement was not accurate, but she refused to listen, threatened to call [redacted] and her credit card company, and hung up on MrL [redacted] MrL [redacted] has contacted the customer several times since then and has made two generous offers; the first was to have the installers return to her home at no additional cost to complete the installation, and the second was to remove the equipment from her home and refund her entire cost of $2,for the non-covered expenses [redacted] has rejected both offers [redacted] is now requesting that we not only refund the $2,382.00, but also the $that [redacted] offered her as her cash out We have made repeated offers to refund the first amount to [redacted] and are still willing to do so; however, the cash out amount must come from ***, not United Air TempShe must contact [redacted] to discuss receiving this amount from them [redacted] has been made two offers that we continue to stand by; she needs only to notify us of which she would prefer to pursueThe delay in resolving this issue is due to the customer’s refusal to select one optionShe is not entitled to receive an [redacted] furnace unless she purchases one through her upgrade optionShe is mistaken if she believes she has already purchased this, and has already been informed by both our company and her home warranty company that there is no “brand matching” when replacing a furnace covered by the warranty She is also not entitled to a refund of $ from United Air Temp, as the cash out is a warranty issue between [redacted] and *** We suggest she contact them directly to discuss this matter [redacted] can contact MrL [redacted] directly at ###-###-#### to inform him of her decisionUntil then, there is no more that we can do or offer Sincerely, Robert *B [redacted] Chief Operating Officer

United Air Temp did a preventative maintenance check on [redacted] 's heating system on October 14th. A complication arose and we were called back to the home; apparently there was some confusion about whether there would be an additional charge for this visit, and we apologize for that miscommunication. Our technician made the repair and added two pounds of refrigerant at no cost to the customer. After we received the complaint letter, a service manager contacted [redacted] and confirmed that she was happy with the outcome. He offered her a refund or a free one-year warranty as compensation for the inconvenience she experienced; she informed him that her daughter would call back. We have not heard back yet, so I will have our office send a full refund to [redacted] in the amount of $234.95. [redacted] is a valued customer, and we hope to continue providing her home with service in the future. Bob B [redacted]

I AM ONLY WANTING CUSTOMERS TO BE AWARE OF WHAT THEY ARE GETTING INTO BY USING BOATWORKSthey took over MONTHS TO REPAIR MY MOTOR AND CHARGED ME $I only received ONE(1) call during this time and that was to request $for partsI had to call them if I wanted to know any progress on the workAfter receiving my boat back I ran gallons of gas through it before it lost powerreturned it to Boatworks for repair and was told it would be one week to check it out...after one month I went and got my boat back UNREPAIRED! They stated they had ordered some parts but did not know if it would fix the problem??? If this is the casethey were only guessing at what was wrong with it! Also stated that by me picking up the boat that it would be one less they had to fix! I thought it was their business to fix boats They will NOT give you a courtesy call or an update...even after months This is a very unprofessional companyI was charged for parts that appeared to be the same as when they received my motor a lot more NEGATIVE thing transpired during this time....just too much to mention The only resolution is to let others know about my experience After minutes of researchI repaired my motor....cost $

United Air Temp [redacted] align="right" Springfield, Virginia August 18, Revdex.com Attn: [redacted] Homeowner: [redacted] Case #: [redacted] Dear Mr [redacted] : This letter is in response to the complaint filed by [redacted] Ms [redacted] is asking for a refund for the cost of two full service agreements with our company; United Air Temp had already been in communication with Ms [redacted] to advise her that her request was being processed and her refund was in fact issued on Friday, August 12thMs [redacted] simply did not allow enough time for the process to be completed United Air Temp is a large-scale HVAC company, and a refund request involves the service manager, the customer service department, and finally the administration departmentThis process takes time, and our documentation shows that we were in constant communication with Ms [redacted] to keep her informed of the status of her requestHer refund was completed and issued before her complaint was received, which spanned only two weeks from the day she first requested a refund Although Ms [redacted] is unhappy with the service she received, I would like to point out that the service manager actually went above and beyond what the customer was actually entitled to, at no cost to the customerThe condensate pan in her unit was broken, and a replacement was no longer available due to the age of the unitThis means that Ms [redacted] would have needed to purchase an entire evaporator coil, which would have come with a new pan; this would have been an expensive purchaseThe service manager offered to try repairing the pan in an attempt to avoid this costly purchase, at no cost and with no guarantees .He was unsuccessful but was trying to assist the customerThis is the service that Ms [redacted] refers to when she states she was unhappy with the service providedShe then requested her refund, which we have processedMs [redacted] also received an email informing her that the refund had been credited to her credit card accountThis issue has been resolved Sincerely, Robert RB [redacted] Chief Operating Officer

United Air Temp P.OBox Springfield, Virginia March 17, Revdex.com Attn: [redacted] Homeowner: [redacted] Case #: [redacted] Dear [redacted] : This letter is in response to the complaint filed by [redacted] on March 5, [redacted] had been requesting financial compensation for the costs of space heaters and an anticipated higher electric bill due to a repair that has not yet been completed by our company, and for a supervisor to visit her home to complete that repairBefore United Air Temp even became aware of this complaint, a service manager had indeed visited the home and completed the repair to [redacted] ’s satisfaction; she has since informed the service manager that she is no longer seeking any refunds and has also offered to retract her complaint United Air Temp apologizes to [redacted] for the inconvenience she and her family experienced; we are sorry that we were not able to resolve the situation more quicklyIf she has any concerns in the future, we ask that she contact service manager Hector L [redacted] directly at ###-###-####He is familiar with the system in [redacted] ’s home and would be happy to continue working with herWe appreciate [redacted] ’s offer to retract her complaint and would like her to know that she is a valued customer Sincerely, Robert *B [redacted] Chief Operating Officer