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United Airlines Reviews (3905)

Dear Mr***: We appreciate you contacting us through the Revdex.comPlease accept our apology for the inconvenience caused to you and your wife when your flights from [redacted] and then [redacted] were delayed which resulted in missing your connecting flight from Los Angeles to TokyoI can only imagine how upsetting it was to miss the first two days of your honeymoon cruiseUnited recognizes how important it is to you to get to your destination on time, and we never want to disrupt your travel plansOur goal is to achieve the highest level of on-time performance whenever possible with safety always being our number one concernUnfortunately, our industry faces a number of daily challenges that affect our operation like equipment repairs, poor weather or air traffic control issuesRest assured, consistently delivering a safe, reliable and competitive product will remain our number one goalOur flight and schedules are subject to change since so many factors can affect our operationFor this reason, customers are not compensated for their inconvenience or loss of time resulting from a flight delay, cancellation or missed connectionIn the same manner, United does not absorb the cost of unused prepaid special events at your destination or reimburse you for costs you incur once you reach your ticketed destinationWhile your request to refund your ticket cost is appreciated, as transportation was provided, a refund is not applicablePlease note that our records show that each of you received travel certificates which were intended as a gesture of goodwillAlthough I recognize you do not feel they are meaningful given your circumstances, I hope you will accept them in the spirit in which we have intendedWe appreciate that you chose UnitedWe look forward to seeing you on your next flight.Kind Regards, [redacted] Corporate Customer Care - United AirlinesCase: [redacted]

Dear ***:I am responding to your communication sent through the Revdex.com.You purchased non-refundable tickets, which ticket coupons must be used in the order they were issuedAlso, customers must cancel their reservation prior to the departure of the flightFailure to adhere to either of these ticketing rules will result in the ticket having no valueIf your ticket allows changes, you have one full year from the date the ticket was issued to reschedule your travel plansChange fees and any applicable difference in fare will apply to the new itinerary We appreciate your business and look forward to welcoming you on board a future United Airlines flightRegards, Lilia [redacted] Corporate Customer Care

Dear Mr [redacted] :Thank you for contacting United Customer Care againI'm responding to a complaint forwarded to United Airlines from the Revdex.comWe are sorry you were dissatisfied with our response and goodwill gesture We have reviewed your request and support our colleague's original correspondence While no further consideration for a refund or compensation will be forthcoming, please know your feedback and comments are appreciated Our gesture was meant to address this issue uniformly and fairly for all our passengers We believe that the compensation we offer is fair and reasonable and in line with the service you experiencedOur intentions are to offer you a balance of valuable options that are easy to redeem While we cannot undo your experience, the goodwill offered was meant to be a token of our resolve to do better the next time you travel We hope you accept it in the spirit in which it was given and that we can move on in our business relationship.I apologize for the inconvenience you experienced as a result of irregular operations Our schedules can be affected by inclement weather, industry regulations and air traffic We generally do not compensate for situations beyond our control; however, we can certainly improve the way we respond in such an event Regardless, we’re always glad to hear from our MileagePlus members and thank you for your time and patience regarding this matterRegards, LeMarkus ***Corporate Customer Care ManagerCase: [redacted] Tell us why here

Dear Mr [redacted] : The Revdex.com has notified United Airlines that you have filed a complaint against us regarding your reservation under confirmation code J8F I apologize for any duplicate charges on your credit cards Our records indicate your reservation is confirmed and ticketed for you and Luzeldy [redacted] with a fare of CAD per person using a credit card account ending in *** with an expiration date of 05/ If you have another credit card with the same charges, I'll need some additional information to help me research this matterPlease respond to this message and provide the 13-digit ticket numbers beginning with You should see these on your statementOnce I get your reply, I'll look into it further and let you know what I find out I appreciate you chose United for your travel and will help resolve this for you Regards, Candance [redacted] Corporate Customer Care United Airlines Case: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10943013, and find that this resolution is satisfactory to me Sincerely, Peggy And Bill ***

April 11, 2017The Revdex.com has forwarded your response to our attention.While reviewing your information, I see that you have also contacted the Department of Transportation (DOT) regarding this same concernThe DOT does take precedence over the Revdex.com, so your concerns will now be addressed and responded to by our DOT specialistsYou will be receiving a response from this team shortlyThank you for your patience and understanding.Kind Regards,Judith ***Corporate Customer CareCase [redacted]

Dear Kelly: The rules of the FareLock offer do indicate that the fee is nonrefundable While we regret your continued disappointment with the terms and conditions of the FareLock offer, we do hope you will utilize the travel certificate we provided as a goodwill gesture toward a future ticket purchase for yourself or anyone you chooseSincerely, Suzanne [redacted] Corporate Customer Care United Airlines Case ID Tell us why here

Dear Ms***: We appreciate your response and continued interest in this matterI regret you're disappointed with the compensation we offered you Our intention was to apologize for what happened during your flight and try to make it betterPlease understand United carefully reviews our guidelines regarding goodwill compensation annually to make sure that they are properly aligned to several determining factors and to the satisfaction of all our valued customers I'm sorry for your disappointment and I'll pass along your feedback so we can review it and evaluate our guidelines for the futureI hope your next flight goes smootherI am including a copy of my colleague, Ms [redacted] , in regards to your correspondence to MrOscar [redacted] and Laura [redacted] 's office: Dear Ms***: Once again we sincerely apologize for the delays you have incurred on your two most recent business tripsWhile we understand that the delays are uncontrollable as indicated in our previous correspondence, we want to be empathetic to the inconvenience and travel disruptions that took place In addition to the $certificate, a total of 20,miles will be added to your Mileage Plus account as an additional apology to let you know we recognize the impact to your business scheduleWhile our industry is vulnerable to controllable and uncontrollable delays and cancellations, our first and primary focus is safety for all of our customers and employees Ms***, I have also requested a refund for the additional fees you paid on your most recent travel to and from Houston which will be credited to the credit card used for the purchaseThis is for the upgraded seats that you purchased on each flight Thank you for your business to United as a Mileage Plus member and we hope to see you on board again very soon Best Wishes, Ginger [redacted] , United Airlines, Executive Services Corporate Customer Care Your feedback will be helpful as we strive to provide you and other customers with positive travel experiencesI hope you will reconsider and allow us to serve your future travel needsWe have responded with care and concern, and certainly encourage you to accept our goodwill offer in the spirit in which it was intendedWe understand you have a choice of carriers; however, I remain hopeful our commitment to addressing your concerns will retain your business and loyaltyMs***, I appreciate your time and business and look forward to an early opportunity to regain your confidence Kind regards, Leyly [redacted] Corporate Customer Care

Complaint: [redacted] I am rejecting this response because the rep from United who replied to this misunderstood the issue on this claimFrom United's response saying that people with disabilities are not except form baggage limitsExcuse us! but in no way we were trying to use her disability to pass extra luggageThat is what we are asking for here, that she should have been treated just like any other passenger who has a carryon, and checks her bags, that is allThe issue was being forced to check in a carryon bag that was with the correct size and weight of a carryon bag just because she was in a ""wheelchair"" per the agent at the counterHad she not been in a wheelchair, she could have taken her carryon per what we were explained and that is not fair! At the airport we are not able to do anything since the last thing we want is for United to call security or cause a sceneAnd since since the agent was rude we were very cautionsWhat we are hoping for is a refund to the credit card that was used on the transactionI paid for everything! A travel voucher for her might be worthless in her poor state of health as travel might not even be an optionCan we just receive a refund? Again, all we had was (1) carryon to take in flight and (2) luggage to be checked in, this should have been a $charge, not $210!!!! Hence requesting the $refund Sincerely, Yashira [redacted]

Dear Mr***:Thank you for contacting United Airlines Customer Care; I am responding to your email forwarded to us from the Revdex.comWe welcome the opportunity to address the concerns you shared with us.Our Reservations Department has confirmed that your reservation has been cancelled but your tickets remain valid for exchange until November 4, If by stating "I am electing to decline the flight credits" means you are relinquishing your tickets, regrettably we are unable to provide any documentation to that effectUnused Non-Refundable tickets will remain in our system available for exchange one year from date of issue; it would be up to you not to use them and allow them to expire after November 4, 2017.Although we realize this is not the response you were hoping for, we're committed to meeting your expectations, and we hope you will give us a future opportunity to restore your confidence and support We look forward to serving you again soon.Regards, [redacted] Corporate Customer CareCase: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] thank you so very much, without your help I got nowhere with this complaint for months, once your office contacted United air they responded reasonably quickly, however they backdated the certificates to may 18th, 2016, but I am happy to have this resolvedAgain, my thanks Regards [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for the refund of the fee, and I will let United know should it not be credited to my credit card in the next cycleI have one question: I checked my mileage statement from United, and noticed that the credit was made using the dates when the miles were used (Nov and Mar 2016), not as a "current" dateIs this the way it should read? Just confirming Sincerely, [redacted]

February 3, 2017Dear Ms [redacted] :The Revdex.com has forwarded your correspondence to our attention.I would be happy to research this for you, however there is information missing that is needed before we are able to proceedTry to provide as much of the following information as you can, along with a brief summary of your requestPassenger name Frequent flyer number (if available): Flight Number: Flight Date: Ticket Numbers (digits beginning with 016): Confirmation number: You can find this information on your ticket receiptI'll be happy to respond once I review the information you provide Kind Regards, [redacted] ***Corporate Customer CareCase [redacted]

Dear Mrs [redacted] :I'm responding to a complaint forwarded to us from the Revdex.comWe value your feedback regarding restaurant gift certificates valued at $each from United Airlines mileage plusIn or From what you describe, we failed to meet your expectations for providing good servicePlease accept my sincere apologies.I contacted the MileagePlus Service Center on your behalf and was advised the following links were emailed to you when you purchased the certificates.https://secure.unitedmileageplus.com/DC.jsp?D=005ca8ed04F342F6https... appreciate when customers take the time to share comments and suggestionsFeedback like yours presents opportunities to improve or enhance our products and servicesRest assured that we want to do everything we can to ensure that your travel needs are metWe understand air travel isn’t always easy, which is why we continually focus on improving our products and servicesWe appreciate your business and look forward to welcoming you on board a future United Airlines flightRegards, LeMarkus ***Corporate Customer CareCase: 9806815Tell us why here

Dear Ms***: I am responding to your complaint filed with the Revdex.com I regret I was not able to reach you by phone, as our calls come through a central unit and your phone blocks calls without a caller IDPlease accept my apology for the challenges you met in regards to our Fare Reduction Policy If you can bear with me to clarify the policy, I believe I can provide a mutual and satisfactory resolutionThe policy states customers contacting us within 30-days of ticketing will be eligible for a lower fare, for fares published on a United ticket for United flights for the same flights ticketedFor non-refundable tickets such as yours, the fare difference is refunded in the form of an electronic travel certificate, less a $processing fee per personFor example, if your original ticket was $156, and the new fare published is $89, the fare difference is $67, with the processing fee deducted; each certificate should have been issued to you for $eachFor this to happen, the ticket must be reissued, by cancelling the current ticket and rebooking the new seats at the new priceEssentially, you are letting go of the seats purchased for the $and re-purchasing the new seats at the new price and this is why three seats needed to be available each time you spoke to an agentI am so sorry the whole matter was not handled correctly and the information you received was not accurate It may be the first agent had intended to waive the processing fee for you, to allow for a bigger savingsI cannot explain the discrepancy in the amount you were quotedUpon review, I see your tickets are still intact and active for the original agreed purchaseWhile the tickets are non-refundable as agreement at purchase, I would be pleased to send each of you a $electronic travel certificate for the overall disappointment in the service your receivedThe electronic travel certificates are valid toward the purchase of airline tickets for you or anyone you may choose on United Airlines, United Express and [redacted] AirlinesPlease allow 3-business days for delivery on a separate cover to your email, [redacted] @gmail.comWe hope you will be able to accept our apology and allow us the opportunity to provide you with a future better customer experience in hopes of replacing the negative impressionSincerely, [redacted] United Airlines Corporate Customer Care Case ID [redacted]

Dear Mrs [redacted] , I am sorry to hear that your miles expired We realize this can be very disappointing On January 19th, 2007, United instituted the policy of mileage expiration if there was no qualifying account activity within months Then, on September 21, 2011, as a part of the merger of United and Continental we announced our policy for mileage expiration if no qualifying activity within months This was communicated on united.com, continental.com, and via press release We also sent communication directly to our MileagePlus members In addition to earning miles while traveling on United there are a variety of ways to earn miles which will prevent miles from expiring Additionally, if miles have expired within months, we offer options to have the miles reinstating Unfortunately, your miles expired on July 1st, With this in mind we will be unable to reinstate your mile While I can understand your disappointment, we must decline your request for a refund of the amount paid to purchase your miles We count it a privilege to serve you Kind regards, Dana [redacted] Corporate Customer Care Case [redacted] Tell us why here...as a part of the merger of United and Continental

Dear Mr [redacted] :I am very sorry to hear you were not able to use the United Club passes due to capacity restrictions.I will be happy to send you (3) United Club passes in another email.Thank you for your continued interest in United Airlines.In the future please feel free to contact us directly at [email protected] regards, [redacted] Corporate Customer Care Case [redacted]

Complaint: I am rejecting this response because: Dear Mrs [redacted] , Thank you for your time in responding to my letter I think UAL is hiding behind its carriage contracts in a deceitful manner The repeated pattern of excuses re delays, mechanicals, more delays, lost bags, please wait, please wait, please wait Its in the mail, their overwhelmed, another - weeks please, no UAL baggage person, lost bag sorry, its all good we can ignore certified letters and multiple emails; all is good were covered - just read the carriage contract.To Hell with UAL, and all its falsities also I am not the only one Many of my office peers tell me about their recent UAL nightmares and they mirror my experience to a 't' I will pursue my claim for USD in small claims court And I will be cancel [redacted] my UNITED [redacted] card.Thanks again for your time.Denis Sincerely, Denis [redacted]

Dear Ms [redacted] :I'm sorry your travel plans were interrupted by the weather causing you to miss your connecting flightI can certainly understand your frustrationYou work hard for that timeI regret we couldn't leave any earlierI'll make sure to report your commentsWe'll take that feedback to help us work harder and provide better recovery, while keeping safety our top priority and working closely with Air Traffic ControlI realize how disappointing it must've been to miss your connecting flight, and I'm very sorry your travel plans were interruptedI'll pass along your comments so we can review our policiesWe do our best to accommodate late-arriving customers when we can, but we'd like to leave on time for all our passengersI want you to know that our staff is there for you to help you find a revised travel plan and offer some amenities during these unexpected situations.While United does not offer compensation for situations beyond our control (weather), as a goodwill gesture I'm sending you an Electronic Travel Certificate, which will arrive via email in a few daysThank you for your business and loyaltyWe welcome the opportunity to provide better service for you the next time you fly with UnitedRegards, LeMarkus ***Corporate Customer CareCase: [redacted]

Dear Mr [redacted] The Revdex.com has shared your information with United Airlines Customer Care Department, and we appreciate this opportunity to address your concerns If the Premier MileagePlus member and his/her companion have not received a confirmed upgrade, then the Premier MileagePlus member will be asked at check in if the Premier MileagePlus member would like to be upgradedIf the Premier MileagePlus member agrees, the system will automatically split the reservations recordThe Premier MileagePlus member and the companion will then be added to the airport upgrade standby listThank you for your loyalty as a Premier 1K MileagePlus member, Mr***We hope this information helps to explain the process when upgrade requests involve a companionSincerely, Suzanne [redacted] Corporate Customer Care United Airlines Case ID [redacted]

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