United American Line

Initial Business Response / [redacted] (1000, 5, 2016/06/29) */ The client purchased her membership online and checked a mandatory box that she was enrolling in an auto-renewing contractThe attachments show where and when she did this She then called to have us suspend her (freeze) her membership until 9/2/So we did that Then she emailed on 6/22/demanding a refund and a cancellationWhen I looked into her account, I noticed it was on suspensionNormally, any suspended membership would need to come off suspension and then we would require our standard 30-day notice to cancelI noticed that she was not using her membership, I as a courtesy, I cancelled her membership on the day she sent her emailI emailed her and told her this and she demanded that - that was not good enough and wanted a refund I told her I did make an exception to our 30-day policy as a favor for her and that her account should ( and I have the legal right) to charge her again because she signed the contract via her acknowledgement when she check the box online I can and the credit card companies WILL be on my side because I have a signed contract by herYou will see this in the attachmentsThis upholds in court and by the credit card companiesI've had one other person dispute a charge and they lost because we (the system) has all the contract dates I did her a favor and cancelled her account the day ofShe could have been charged again of 7/18/ The client wants a refund for a membership she wasn't usingWe will not do a refund, but we did do her a favor and didn't make her pay again for an extra month Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have no recollection of a checkbox, nor does she provide proof that any such checkbox existsRegardless of whether the employee processed this as a suspension or cancellation, my credit card shouldn't have been charge in any eventTaken at face value of the screen grabs, there's no checkbox, and had I seen the terms of the agreement beforehand, I wouldn't have entered into what I believed to be a month-to-month agreementThere simply is no proper and transparent written notice of it anywhereShouldn't the reasonable practice of any business be to make terms as easy to access as possible? The whole reason I CALLED in May, was that I couldn't find any language on cancellation on the website whatsoeverFurther, [redacted] stated that this written notice policy was on my receipt and it was notAll of the screen grabs furnished by the business is just their word and their back channel view of the ecommerce system, and doesn't illustrate any checkbox or clear and unmistakable proof that the terms were agreed upon as a gated transaction vis a vis a checkbox

Initial Business Response /* (1000, 5, 2016/06/29) */
The client purchased her membership online and checked a mandatory box that she was enrolling in an auto-renewing contract. The attachments show where and when she did this.
She then called to have us suspend her (freeze) her membership...

until 9/2/16. So we did that.
Then she emailed on 6/22/16 demanding a refund and a cancellation. When I looked into her account, I noticed it was on suspension. Normally, any suspended membership would need to come off suspension and then we would require our standard 30-day notice to cancel. I noticed that she was not using her membership, I as a courtesy, I cancelled her membership on the day she sent her email. I emailed her and told her this and she demanded that - that was not good enough and wanted a refund.
I told her I did make an exception to our 30-day policy as a favor for her and that her account should ( and I have the legal right) to charge her again because she signed the contract via her acknowledgement when she check the box online.
I can and the credit card companies WILL be on my side because I have a signed contract by her. You will see this in the attachments. This upholds in court and by the credit card companies. I've had one 1 other person dispute a charge and they lost because we (the system) has all the contract dates.
I did her a favor and cancelled her account the day of. She could have been charged again of 7/18/16.
The client wants a refund for a membership she wasn't using. We will not do a refund, but we did do her a favor and didn't make her pay again for an extra month.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have no recollection of a checkbox, nor does she provide proof that any such checkbox exists. Regardless of whether the employee processed this as a suspension or cancellation, my credit card shouldn't have been charge in any event. Taken at face value of the screen grabs, there's no checkbox, and had I seen the terms of the agreement beforehand, I wouldn't have entered into what I believed to be a month-to-month agreement. There simply is no proper and transparent written notice of it anywhere. Shouldn't the reasonable practice of any business be to make terms as easy to access as possible? The whole reason I CALLED in May, was that I couldn't find any language on cancellation on the website whatsoever. Further, [redacted] stated that this written notice policy was on my receipt and it was not. All of the screen grabs furnished by the business is just their word and their back channel view of the ecommerce system, and doesn't illustrate any checkbox or clear and unmistakable proof that the terms were agreed upon as a gated transaction vis a vis a checkbox.