I have spoken with *** *** regarding his insurance coverage, the matter in question has been resolved. *** ***'s policy is paid in full through 11/13/16, providing no changes are made to his policy. If I can be of any further assistance please do not hesitate to contact our
office.Thank You,
United Auto Insurance
*** ***
Ms*** is currently insured with *** *** InsuranceUpon receipt of your letter, our office contacted *** *** Insurance to find out the status of Ms*** claim*** *** Insurance advised us they were not refusing to pay Ms*** claim, as per her complaint
Ms*** has a $deductible on her comprehensive and collision coverage; the damages were estimated at $This is under her $deductiblePer *** *** all Ms*** needs to do is make an appointment for repairs and if any loss related damages were missed they would be covered.If any further questions regarding this claim please direct them to *** *** Insurance We respectfully request this complaint be removed from our records
Thank You
United Auto Insurance
*** ***- Manager
on september 20, I was involved in an accident at western and hirschi guy hit me from behind causing me to go into another cari did pay the insurance the same day, I called the *** police but because the cars was driveable the dispatcher informed me to go to the nearest police station, as I did and got all the info I needed I went home and I as I tried to call the (800) number its not 24/you actually have to wait till the next business day to get any informationthe reason why I called was because I was hit and my car went into to somebody else I thought that I was suppose to callso I called monday morning and spoke to one girl (who would give her name) and explained what happened, she said the *** would take care of everythingon wednesday I get a call from Jennifer and she said that need to drop me as a carrier because I did not have an "ON SCENE POLICE REPORT" I explained that *** police does not come out if the accident is minor, she informed me to call the supervisor and explaini called the same day and asked to speak with a supervisor the person on the other end (who also would give his name) was giving a hard time and when I finally got through and left a messagethe next day Jennifer called me back and said that they couldn't get a hold of my witnesses (which they never called)she gave me back my money and said that next time I should beg and plead for a report next timeas a result I had to go to farmers and pay a penalty for not having insurance due to UAI negligencei do not recommend this place to nobody
Initial Business Response /* (1000, 7, 2014/03/14) */
TO whom it may concern:
In response to your inquiry of 3/3/14; we have reviewed Ms. [redacted]'s account and there is nothing to indicate that Ms. [redacted]'s information was sent to anyone else. It appears that two welcome letters printed for her...
simultaneously and she was sent to sets of documents in error. We want to apologize for any confusion this has caused Ms. [redacted] and we hope she will have confidence in United Auto Insurance and remain a customer for many years to come.
Thank You
United Auto Insurance
[redacted]
Initial Business Response /* (1000, 5, 2015/10/05) */
We have received your complaint, however, you did not provide us with the name of our possible insured nor the company they are insured with. We are United Auto Insurance Agency located in Chicago, Il. Please make sure you are contacting...
the correct agency and provide us with the name of our possible insured, which needed in order to be of any assistance. If you have contacted us in error please remove this complaint from our records.
Thank You
[redacted] Auto Insurance
[redacted]
Initial Business Response /* (1000, 11, 2015/09/30) */
Please be advised we have received your complaint whoever, the complaint was filed in Phoenix, AZ, we are located in Chicago, Illinois we do not insure in the state of Arizona. Please check your records and verify you are contacting the...
correct agency. We are United Auto Insurance Agency. If you feel you have contacted the correct agency, please provide us with the name of our insured. If this complaint was misdirected to our agency please remove from our records.
Thank You
United Auto Insurance
[redacted]-Manager
Initial Business Response /* (1000, 5, 2015/08/18) */
We have received your complaint #94664301 Eddie [redacted], however we have no insured on file by the name of Eddie [redacted]. Please verify if you are directing this complaint to the correct agency. Please remove complaint from our...
records.
Thank You
Teresa [redacted]
United Auto Insurance
Initial Consumer Rebuttal /* (2000, 7, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I attempted to close this complaint out the same day I filed it. This was the wrong agency, I have done no business with this company. Please remove this complaint from this companies records.
LiSa was great!!!!!! She had a great deal of patience and was very tentative to my needs as a customerI am very pleased with my service!!!!
I have spoken with *** *** regarding his insurance coverage, the matter in question has been resolved. *** ***'s policy is paid in full through 11/13/16, providing no changes are made to his policy. If I can be of any further assistance please do not hesitate to contact our
office.Thank You,
United Auto Insurance
*** ***
Ms*** is currently insured with *** *** InsuranceUpon receipt of your letter, our office contacted *** *** Insurance to find out the status of Ms*** claim*** *** Insurance advised us they were not refusing to pay Ms*** claim, as per her complaint
Ms*** has a $deductible on her comprehensive and collision coverage; the damages were estimated at $This is under her $deductiblePer *** *** all Ms*** needs to do is make an appointment for repairs and if any loss related damages were missed they would be covered.If any further questions regarding this claim please direct them to *** *** Insurance We respectfully request this complaint be removed from our records
Thank You
United Auto Insurance
*** ***- Manager
on september 20, I was involved in an accident at western and hirschi guy hit me from behind causing me to go into another cari did pay the insurance the same day, I called the *** police but because the cars was driveable the dispatcher informed me to go to the nearest police station, as I did and got all the info I needed I went home and I as I tried to call the (800) number its not 24/you actually have to wait till the next business day to get any informationthe reason why I called was because I was hit and my car went into to somebody else I thought that I was suppose to callso I called monday morning and spoke to one girl (who would give her name) and explained what happened, she said the *** would take care of everythingon wednesday I get a call from Jennifer and she said that need to drop me as a carrier because I did not have an "ON SCENE POLICE REPORT" I explained that *** police does not come out if the accident is minor, she informed me to call the supervisor and explaini called the same day and asked to speak with a supervisor the person on the other end (who also would give his name) was giving a hard time and when I finally got through and left a messagethe next day Jennifer called me back and said that they couldn't get a hold of my witnesses (which they never called)she gave me back my money and said that next time I should beg and plead for a report next timeas a result I had to go to farmers and pay a penalty for not having insurance due to UAI negligencei do not recommend this place to nobody
Initial Business Response /* (1000, 7, 2014/03/14) */
TO whom it may concern:
In response to your inquiry of 3/3/14; we have reviewed Ms. [redacted]'s account and there is nothing to indicate that Ms. [redacted]'s information was sent to anyone else. It appears that two welcome letters printed for her...
simultaneously and she was sent to sets of documents in error. We want to apologize for any confusion this has caused Ms. [redacted] and we hope she will have confidence in United Auto Insurance and remain a customer for many years to come.
Thank You
United Auto Insurance
[redacted]
Initial Business Response /* (1000, 5, 2015/10/05) */
We have received your complaint, however, you did not provide us with the name of our possible insured nor the company they are insured with. We are United Auto Insurance Agency located in Chicago, Il. Please make sure you are contacting...
the correct agency and provide us with the name of our possible insured, which needed in order to be of any assistance. If you have contacted us in error please remove this complaint from our records.
Thank You
[redacted] Auto Insurance
[redacted]
Initial Business Response /* (1000, 11, 2015/09/30) */
Please be advised we have received your complaint whoever, the complaint was filed in Phoenix, AZ, we are located in Chicago, Illinois we do not insure in the state of Arizona. Please check your records and verify you are contacting the...
correct agency. We are United Auto Insurance Agency. If you feel you have contacted the correct agency, please provide us with the name of our insured. If this complaint was misdirected to our agency please remove from our records.
Thank You
United Auto Insurance
[redacted]-Manager
Initial Business Response /* (1000, 5, 2015/08/18) */
We have received your complaint #94664301 Eddie [redacted], however we have no insured on file by the name of Eddie [redacted]. Please verify if you are directing this complaint to the correct agency. Please remove complaint from our...
records.
Thank You
Teresa [redacted]
United Auto Insurance
Initial Consumer Rebuttal /* (2000, 7, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I attempted to close this complaint out the same day I filed it. This was the wrong agency, I have done no business with this company. Please remove this complaint from this companies records.
Lisa was very helpful and informative she did a really good job answering all of my questions and concerns