Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ We have received your complaint #Eddie [redacted] , however we have no insured on file by the name of Eddie [redacted] Please verify if you are directing this complaint to the correct agencyPlease remove complaint from our records Thank You Teresa [redacted] United Auto Insurance Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I attempted to close this complaint out the same day I filed itThis was the wrong agency, I have done no business with this companyPlease remove this complaint from this companies records
Initial Business Response / [redacted] (1000, 7, 2014/03/14) */ TO whom it may concern: In response to your inquiry of 3/3/14; we have reviewed Ms***'s account and there is nothing to indicate that Ms***'s information was sent to anyone elseIt appears that two welcome letters printed for her simultaneously and she was sent to sets of documents in errorWe want to apologize for any confusion this has caused Ms [redacted] and we hope she will have confidence in United Auto Insurance and remain a customer for many years to come Thank You United Auto Insurance [redacted]
Complaint: [redacted] I am rejecting this response because: the auto repair company that my car was sent to has refused to repair my trunk that was damaged during the break in of my carThe only is covering what has been noted as not wear and tearThere was nothing wrong with my trunk prior to the break inAlso how can the repair shop know all that was damaged on the car when it was not start ableAfter the attempt to steal the car failed there was parts removed from the CarThe repair shop told me that they were told to put a new ignition switch in and replace the door control panelNot to repair the damaged door that was pried open with a crow bAr or somethingThat does not honor the full coverage agreement that I haveFull coverage should cover all damage that was done to my vechicleNot what convently fall under the deductibleThey also refused to repair my slag mom the car, claiming that it was put on the car after purchaseWhen I bought the car ghe alarm was on it alreadyI just want my car repaired according to my agreement with United autoWho united Uto subcontracts with has nothing to do with me I purchased insurance from United auto insurance not direct whoeverI feel scammed and cheated Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 11, 2015/09/30) */ Please be advised we have received your complaint whoever, the complaint was filed in Phoenix, AZ, we are located in Chicago, Illinois we do not insure in the state of ArizonaPlease check your records and verify you are contacting the correct agencyWe are United Auto Insurance AgencyIf you feel you have contacted the correct agency, please provide us with the name of our insuredIf this complaint was misdirected to our agency please remove from our records Thank You United Auto Insurance [redacted] -Manager
Ms. [redacted] is currently insured with [redacted] Insurance. Upon receipt of your letter, our office contacted [redacted] Insurance to find out the status of Ms. [redacted] claim. [redacted] Insurance advised us they were not refusing to pay Ms. [redacted] claim, as per her complaint. Ms. [redacted] has a... $500.00 deductible on her comprehensive and collision coverage; the damages were estimated at $498.98. This is under her $500 deductible. Per [redacted] all Ms. [redacted] needs to do is make an appointment for repairs and if any loss related damages were missed they would be covered.If any further questions regarding this claim please direct them to [redacted] Insurance . We respectfully request this complaint be removed from our records. Thank YouUnited Auto Insurance [redacted] - Manager
Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ We have received your complaint #Eddie [redacted] , however we have no insured on file by the name of Eddie [redacted] Please verify if you are directing this complaint to the correct agencyPlease remove complaint from our records Thank You Teresa [redacted] United Auto Insurance Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I attempted to close this complaint out the same day I filed itThis was the wrong agency, I have done no business with this companyPlease remove this complaint from this companies records
Initial Business Response / [redacted] (1000, 7, 2014/03/14) */ TO whom it may concern: In response to your inquiry of 3/3/14; we have reviewed Ms***'s account and there is nothing to indicate that Ms***'s information was sent to anyone elseIt appears that two welcome letters printed for her simultaneously and she was sent to sets of documents in errorWe want to apologize for any confusion this has caused Ms [redacted] and we hope she will have confidence in United Auto Insurance and remain a customer for many years to come Thank You United Auto Insurance [redacted]
Complaint: [redacted] I am rejecting this response because: the auto repair company that my car was sent to has refused to repair my trunk that was damaged during the break in of my carThe only is covering what has been noted as not wear and tearThere was nothing wrong with my trunk prior to the break inAlso how can the repair shop know all that was damaged on the car when it was not start ableAfter the attempt to steal the car failed there was parts removed from the CarThe repair shop told me that they were told to put a new ignition switch in and replace the door control panelNot to repair the damaged door that was pried open with a crow bAr or somethingThat does not honor the full coverage agreement that I haveFull coverage should cover all damage that was done to my vechicleNot what convently fall under the deductibleThey also refused to repair my slag mom the car, claiming that it was put on the car after purchaseWhen I bought the car ghe alarm was on it alreadyI just want my car repaired according to my agreement with United autoWho united Uto subcontracts with has nothing to do with me I purchased insurance from United auto insurance not direct whoeverI feel scammed and cheated Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 11, 2015/09/30) */ Please be advised we have received your complaint whoever, the complaint was filed in Phoenix, AZ, we are located in Chicago, Illinois we do not insure in the state of ArizonaPlease check your records and verify you are contacting the correct agencyWe are United Auto Insurance AgencyIf you feel you have contacted the correct agency, please provide us with the name of our insuredIf this complaint was misdirected to our agency please remove from our records Thank You United Auto Insurance [redacted] -Manager
Ms. [redacted] is currently insured with [redacted] Insurance. Upon receipt of your letter, our office contacted [redacted] Insurance to find out the status of Ms. [redacted] claim. [redacted] Insurance advised us they were not refusing to pay Ms. [redacted] claim, as per her complaint. Ms. [redacted] has a... $500.00 deductible on her comprehensive and collision coverage; the damages were estimated at $498.98. This is under her $500 deductible. Per [redacted] all Ms. [redacted] needs to do is make an appointment for repairs and if any loss related damages were missed they would be covered.If any further questions regarding this claim please direct them to [redacted] Insurance . We respectfully request this complaint be removed from our records. Thank YouUnited Auto Insurance [redacted] - Manager