Initial Business Response /* (1000, 5, 2015/06/29) */
[redacted] arrived on the first time we agreed the price including 5year/100k mile warranty she signed the agreement and made a deposit of $1000.00 the next day she came to pick up the vehicle she said she could not afford the payment the...
only way we lowered the payment was to void the warranty. She did not agree so we returned her deposit of $1000.00 via check post dated for Monday 06/29/2015 for us to cancel the deal in the taxes. The customer came back on 06/27/2015 she returned to our dealership and agreed to purchase the vehicle on the original terms and condition of the contract including the warranty in the sales contract. She has the vehicle right now in her possession driving around as we agreed terms of the contract. We can include the contract and check she received via fax if requested.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did go into the dealership to obtain a vehicle but I didn't reject the contract due to lack of funds on my end or not being able to afford the truck. I rejected it because of the price change. I now have the truck and the price was lowered to the original monthly payment including the warranty. I also would like to note that we took this truck into get emission testing the very next day and was told the vehicle was not able to be tested due to a malfunction on the vehicle. We alerted United Automotive and they said they will fix it after the holiday because it will pose a hardship to our family to be without a vehicle during this time. We are waiting on the outcome of this.
Initial Business Response /* (1000, 5, 2015/06/29) */
[redacted] arrived on the first time we agreed the price including 5year/100k mile warranty she signed the agreement and made a deposit of $1000.00 the next day she came to pick up the vehicle she said she could not afford the payment the...
only way we lowered the payment was to void the warranty. She did not agree so we returned her deposit of $1000.00 via check post dated for Monday 06/29/2015 for us to cancel the deal in the taxes. The customer came back on 06/27/2015 she returned to our dealership and agreed to purchase the vehicle on the original terms and condition of the contract including the warranty in the sales contract. She has the vehicle right now in her possession driving around as we agreed terms of the contract. We can include the contract and check she received via fax if requested.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did go into the dealership to obtain a vehicle but I didn't reject the contract due to lack of funds on my end or not being able to afford the truck. I rejected it because of the price change. I now have the truck and the price was lowered to the original monthly payment including the warranty. I also would like to note that we took this truck into get emission testing the very next day and was told the vehicle was not able to be tested due to a malfunction on the vehicle. We alerted United Automotive and they said they will fix it after the holiday because it will pose a hardship to our family to be without a vehicle during this time. We are waiting on the outcome of this.