Here is a copy of our recent conversations with Runza Inc We are resolving the issues at hand From: United Bat Control [mailto:[email protected]] Sent: Tuesday, November 08, 3:PMTo: L [redacted] ***Subject: Re: Invoice information Thank you L [redacted] for this information I will look into having this processed ASAP I want to make sure that our agreement of payment to cover these costs satisfies your current situation with UBC If there's anything else I can do, please let me know I did notice that the work order that you sent to me from the other company only provides a year warranty Your warranty is still ineffect and will be thru the year period from our contract date If in the event you do have the unfortunate experience of a further infestation during this time frame please do not hesitate to contact me personally I will make absolute certain your needs are met with professionalism and readiness Thank you for the opportunity to resolve this matter with RUNZA INCOn Tuesday, November 8, 2016, L [redacted] < [redacted] @runza.com> wrote: J***, I have attached the costs that we incurred to remedy the recent bat problem at our Hastings store The reimbursement check can be made to: Runza National AttnL [redacted] PO Box Lincoln, NE If you have any other questions, please let me know L [redacted] Human Resource Assistant
Complaint:
I am rejecting this
response because I have not received any contact from K*** ***. I received an email from J*** *** on 10/26/requesting to follow up on their service. This is the first contact I have received from anyone since 9/2/16. I have given J*** some details to our experience with their lack of service and informed him that we incurred an additional $of expense to remedy the problem. This expense should have been included with our warranty from United Bat had we received contact from them. They have "claimed" a technician went to our store "after hours" (so no one from our store saw them or spoke to them). They said there was no evidence of bats, however, we have found bats in the store which is what initiated our call for service to them. I am waiting for him to respond back to me regarding our complaint
Regards,
L*** ***
Here is a copy of our recent conversations with Runza Inc. We are resolving the issues at hand. From: United Bat Control [mailto:[email protected]] Sent: Tuesday, November 08, 2016 3:27 PMTo: L[redacted]Subject: Re: Invoice information Thank you L[redacted] for this information. I will look into having this processed ASAP. I want to make sure that our agreement of payment to cover these costs satisfies your current situation with UBC. If there's anything else I can do, please let me know. I did notice that the work order that you sent to me from the other company only provides a 1 year warranty. Your warranty is still ineffect and will be thru the 3 year period from our contract date. If in the event you do have the unfortunate experience of a further infestation during this time frame please do not hesitate to contact me personally. I will make absolute certain your needs are met with professionalism and readiness. Thank you for the opportunity to resolve this matter with RUNZA INC.On Tuesday, November 8, 2016, L[redacted] <[redacted]@runza.com> wrote:J[redacted],I have attached the costs that we incurred to remedy the recent bat problem at our Hastings store. The reimbursement check can be made to: Runza NationalAttn. L[redacted]PO Box 6042Lincoln, NE 68506 If you have any other questions, please let me know. L[redacted]Human Resource Assistant
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11712144, and find that this resolution is satisfactory to me thus far. They have offered to reimburse us for the additional costs that we have incurred. I have emailed a copy of the invoice to them along with our address to send payment to us. I am waiting on receipt of payment for resolution.
Regards,
L[redacted]
Here is a copy of our recent conversations with Runza Inc. We are resolving the issues at hand.
From: United Bat Control [mailto:[email protected]] Sent: Tuesday, November 08, 2016 3:27 PMTo: L[redacted]Subject: Re: Invoice information
Thank you L[redacted] for this information.
I will look into having this processed ASAP. I want to make sure that our agreement of payment to cover these costs satisfies your current situation with UBC. If there's anything else I can do, please let me know. I did notice that the work order that you sent to me from the other company only provides a 1 year warranty. Your warranty is still ineffect and will be thru the 3 year period from our contract date.
If in the event you do have the unfortunate experience of a further infestation during this time frame please do not hesitate to contact me personally. I will make absolute certain your needs are met with professionalism and readiness.
Thank you for the opportunity to resolve this matter with RUNZA INC.
On Tuesday, November 8, 2016, L[redacted] <[redacted]@runza.com> wrote:
J[redacted],
I have attached the costs that we incurred to remedy the recent bat problem at our Hastings store.
The reimbursement check can be made to:
Runza National
Attn. L[redacted]
PO Box 6042
Lincoln, NE 68506
If you have any other questions, please let me know.
Complaint: 11712144
I am rejecting this response...
because I have not received any contact from K[redacted]. I received an email from J[redacted] on 10/26/16 requesting to follow up on their service. This is the first contact I have received from anyone since 9/2/16. I have given J[redacted] some details to our experience with their lack of service and informed him that we incurred an additional $1000.00 of expense to remedy the problem. This expense should have been included with our warranty from United Bat had we received contact from them. They have "claimed" a technician went to our store "after hours" (so no one from our store saw them or spoke to them). They said there was no evidence of bats, however, we have found 3 bats in the store which is what initiated our call for service to them. I am waiting for him to respond back to me regarding our complaint.
Regards,
L[redacted]
Here is a copy of our recent conversations with Runza Inc We are resolving the issues at hand From: United Bat Control [mailto:[email protected]] Sent: Tuesday, November 08, 3:PMTo: L [redacted] ***Subject: Re: Invoice information Thank you L [redacted] for this information I will look into having this processed ASAP I want to make sure that our agreement of payment to cover these costs satisfies your current situation with UBC If there's anything else I can do, please let me know I did notice that the work order that you sent to me from the other company only provides a year warranty Your warranty is still ineffect and will be thru the year period from our contract date If in the event you do have the unfortunate experience of a further infestation during this time frame please do not hesitate to contact me personally I will make absolute certain your needs are met with professionalism and readiness Thank you for the opportunity to resolve this matter with RUNZA INCOn Tuesday, November 8, 2016, L [redacted] < [redacted] @runza.com> wrote: J***, I have attached the costs that we incurred to remedy the recent bat problem at our Hastings store The reimbursement check can be made to: Runza National AttnL [redacted] PO Box Lincoln, NE If you have any other questions, please let me know L [redacted] Human Resource Assistant
Complaint:
I am rejecting this
response because I have not received any contact from K*** ***. I received an email from J*** *** on 10/26/requesting to follow up on their service. This is the first contact I have received from anyone since 9/2/16. I have given J*** some details to our experience with their lack of service and informed him that we incurred an additional $of expense to remedy the problem. This expense should have been included with our warranty from United Bat had we received contact from them. They have "claimed" a technician went to our store "after hours" (so no one from our store saw them or spoke to them). They said there was no evidence of bats, however, we have found bats in the store which is what initiated our call for service to them. I am waiting for him to respond back to me regarding our complaint
Regards,
L*** ***
Kevin reached out to the customer and proposed a solution to the issue and now is waiting to hear back from the customer.
Here is a copy of our recent conversations with Runza Inc. We are resolving the issues at hand. From: United Bat Control [mailto:[email protected]] Sent: Tuesday, November 08, 2016 3:27 PMTo: L[redacted]Subject: Re: Invoice information Thank you L[redacted] for this information. I will look into having this processed ASAP. I want to make sure that our agreement of payment to cover these costs satisfies your current situation with UBC. If there's anything else I can do, please let me know. I did notice that the work order that you sent to me from the other company only provides a 1 year warranty. Your warranty is still ineffect and will be thru the 3 year period from our contract date. If in the event you do have the unfortunate experience of a further infestation during this time frame please do not hesitate to contact me personally. I will make absolute certain your needs are met with professionalism and readiness. Thank you for the opportunity to resolve this matter with RUNZA INC.On Tuesday, November 8, 2016, L[redacted] <[redacted]@runza.com> wrote:J[redacted],I have attached the costs that we incurred to remedy the recent bat problem at our Hastings store. The reimbursement check can be made to: Runza NationalAttn. L[redacted]PO Box 6042Lincoln, NE 68506 If you have any other questions, please let me know. L[redacted]Human Resource Assistant
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11712144, and find that this resolution is satisfactory to me thus far. They have offered to reimburse us for the additional costs that we have incurred. I have emailed a copy of the invoice to them along with our address to send payment to us. I am waiting on receipt of payment for resolution.
Regards,
L[redacted]
Here is a copy of our recent conversations with Runza Inc. We are resolving the issues at hand.
From: United Bat Control [mailto:[email protected]] Sent: Tuesday, November 08, 2016 3:27 PMTo: L[redacted]Subject: Re: Invoice information
Thank you L[redacted] for this information.
I will look into having this processed ASAP. I want to make sure that our agreement of payment to cover these costs satisfies your current situation with UBC. If there's anything else I can do, please let me know. I did notice that the work order that you sent to me from the other company only provides a 1 year warranty. Your warranty is still ineffect and will be thru the 3 year period from our contract date.
If in the event you do have the unfortunate experience of a further infestation during this time frame please do not hesitate to contact me personally. I will make absolute certain your needs are met with professionalism and readiness.
Thank you for the opportunity to resolve this matter with RUNZA INC.
On Tuesday, November 8, 2016, L[redacted] <[redacted]@runza.com> wrote:
J[redacted],
I have attached the costs that we incurred to remedy the recent bat problem at our Hastings store.
The reimbursement check can be made to:
Runza National
Attn. L[redacted]
PO Box 6042
Lincoln, NE 68506
If you have any other questions, please let me know.
L[redacted]
Human Resource Assistant
Complaint: 11712144
I am rejecting this response...
because I have not received any contact from K[redacted]. I received an email from J[redacted] on 10/26/16 requesting to follow up on their service. This is the first contact I have received from anyone since 9/2/16. I have given J[redacted] some details to our experience with their lack of service and informed him that we incurred an additional $1000.00 of expense to remedy the problem. This expense should have been included with our warranty from United Bat had we received contact from them. They have "claimed" a technician went to our store "after hours" (so no one from our store saw them or spoke to them). They said there was no evidence of bats, however, we have found 3 bats in the store which is what initiated our call for service to them. I am waiting for him to respond back to me regarding our complaint.
Regards,
L[redacted]