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United Business Machines, Inc

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United Business Machines, Inc Reviews (5)

May 12, Dear ***:This firm represents United Business Machines, Inct/a *** *** *** ***(“***”)In response to your letter of April 28, to *** regarding the allegations of the complaint lodged against it by *** ***(“***”), my
client refutes these allegations.As the result of non-payment of a commercial debt, *** filed suit in the District Court for *** County on March 14, In response, *** filed a Counterclaim on April 21, The matter is currently being resolved in the courtsTrial is scheduled for May 28, 2014.*** agreed to contractual annual increases when it executed the Service Agreement on December 23, It was a four-year contract, expiring December 23, 2013.The last invoice that *** paid was the August invoiceOn September 30, 2013, ***’s contracts department was informed by *** that it had been approached by another providerIn an effort to incentivize *** to stay with ***, *** sent *** a quote for a new machineBy ***’s own admission, at no time did *** ever convey to *** that it was unhappy with ***’s products or services.There was no overpayment on the part of ***, and, therefore, *** is not entitled to any refundThe price increases were provided for in the contract between the partiesThere was no offer by *** to issue a refund to ***; *** sent *** a quote for a new machineAs of August 2013, *** had paid each and every invoice for nearly the entire term of the contract - four (4) yearsIt was only after *** was approached by a competitor that it stopped paying (September 2013)Section of the Services Agreement states that *** may suspend services in the event of defaultAs a result of ***’s delinquent payments, *** refused to service the machine.Please contact my office if you have any questions or if I can be of further assistance helping to resolve this matter.Sincerely,

RE: Customer Complaint [redacted]
To Whom it May Concern:[redacted] has a lease agreement with [redacted] and a service agreement with UBTUBT cannot address any questions or concerns regarding the [redacted] lease agreement because UBT and [redacted] are two separate entities,
With respect to the UBT service agreement, customer requested to terminate the service agreement on 8–28-15, Per the terms and conditions of the service agreement, they are required to provide a 30-day, written cancellation notice, This means that the effective date of the termination is 9-28-The customer owes for two invoices in order to satisfy the account balance of $338.16; Invoice [redacted] dated 5-26-in the amount of $and Invoice [redacted] dated 7-27-in the amount of $169,08, Both invoices cover the base rate, per the terms and conditions of the UBT Service agreement, and cover the periods 6-25-to 7–24–and 7-25-to 8–24-15, respectivelyThese coverage periods pre-date the notice of termination, 8-28-15, which is why both Invoices are dueOn 9-24-15, [redacted] agreed, in writing, to pay the two invoices referenced abovePayment was never receivedOur requests for payment were ignored, The account was turned over to our collection agency on 11-20-for breach of contractKellee V[redacted]
Accounts Receivable Manager
Doris G[redacted]
VP Finance

RE: Customer Complaint [redacted]To Whom it May Concern:[redacted] has a lease agreement with [redacted] and a service agreement with UBT. UBT cannot address any questions or concerns regarding the [redacted] lease agreement because UBT and [redacted] are two separate...

entities,With respect to the UBT service agreement, customer requested to terminate the service agreement on 8–28-15, Per the terms and conditions of the service agreement, they are required to provide a 30-day, written cancellation notice, This means that the effective date of the termination is 9-28-15. The customer owes for two invoices in order to satisfy the account balance of $338.16; Invoice [redacted] dated 5-26-15 in the amount of $169.08 and Invoice [redacted] dated 7-27-15 in the amount of $169,08, Both invoices cover the base rate, per the terms and conditions of the UBT Service agreement, and cover the periods 6-25-15 to 7–24–15 and 7-25-15 to 8–24-15, respectively. These coverage periods pre-date the notice of termination, 8-28-15, which is why both Invoices are due.On 9-24-15, [redacted] agreed, in writing, to pay the two invoices referenced above. Payment was never received. Our requests for payment were ignored, The account was turned over to our collection agency on 11-20-15 for breach of contract.Kellee V[redacted] Accounts Receivable ManagerDoris G[redacted]VP Finance

Our response the Complaint you received about our company is as follows:UBT does offer a 12-month, money back guarantee, specific to Certain types of equipment. The terms and conditions are clearly stated, in writing, in our marketing materials, as well as in Our service agreements. The...

complainant's device did not qualify. This fact was explained to the complainant multiple times. We also directed the complainant to their fully executed service agreement, wherein the complainant acknowledged their understanding of the terms and conditions. The complainant also states that the font size used in our marketing materials is too small, yet it is the same font size used in their own marketing materials, The complainant's statement that they were ignored is false. We have documentation that supports the fact that UBT's Contract Manager, as well as our Senior Sales Administrator, explained UBT's terms and Conditions, and money-back guarantee, lm full detail, several times. Finally, It is UBT that offers the money-back guarantee, not the leasing company.Sincerely,Doris *. G[redacted], CFO

Review: we signed a 5 year agreement with [redacted] and they have been increasing their prices each year without telling us. We asked for a refund of monies paid above the contractual amount and they refused. They have stopped servicing the machine and now it is not working properly. They have shared with us that they will lower our price and agree to our refund if we sign an additional 5 year lease with them.Desired Settlement: we wish to pay monies owed only at the contractual rate that we signed and agreed to, and overpayments returned to us. we wish to be released from our contract with [redacted], as we do not care for the way they do business.

Business

Response:

May 12, 2014Dear **. [redacted]:This firm represents United Business Machines, Inc. t/a [redacted]. (“[redacted]”). In response to your letter of April 28, 2014 to [redacted] regarding the allegations of the complaint lodged against it by [redacted]. (“[redacted]”), my client refutes these allegations.As the result of non-payment of a commercial debt, [redacted] filed suit in the District Court for [redacted] County on March 14, 2014. In response, [redacted] filed a Counterclaim on April 21, 2014. The matter is currently being resolved in the courts. Trial is scheduled for May 28, 2014.[redacted] agreed to contractual annual increases when it executed the Service Agreement on December 23, 2009. It was a four-year contract, expiring December 23, 2013.The last invoice that [redacted] paid was the August 2013 invoice. On September 30, 2013, [redacted]’s contracts department was informed by [redacted] that it had been approached by another provider. In an effort to incentivize [redacted] to stay with [redacted], [redacted] sent [redacted] a quote for a new machine. By [redacted]’s own admission, at no time did [redacted] ever convey to [redacted] that it was unhappy with [redacted]’s products or services.There was no overpayment on the part of [redacted], and, therefore, [redacted] is not entitled to any refund. The price increases were provided for in the contract between the parties. There was no offer by [redacted] to issue a refund to [redacted]; [redacted] sent [redacted] a quote for a new machine. As of August 2013, [redacted] had paid each and every invoice for nearly the entire term of the contract - four (4) years. It was only after [redacted] was approached by a competitor that it stopped paying (September 2013). Section 7 of the Services Agreement states that [redacted] may suspend services in the event of default. As a result of [redacted]’s delinquent payments, [redacted] refused to service the machine.Please contact my office if you have any questions or if I can be of further assistance helping to resolve this matter.Sincerely,

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Description: Copiers & Copier Supplies

Address: 9218 Gaither Rd, Gaithersburg, Maryland, United States, 20877-1420

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