RE: Customer Complaint [redacted] , [redacted] To Whom it May Concern: [redacted] has a lease agreement with [redacted] and a service agreement with UBTUBT cannot address any questions or concerns regarding the [redacted] lease agreement because UBT and [redacted] are two separate entities,With respect to the UBT service agreement, customer requested to terminate the service agreement on 8–28-15, Per the terms and conditions of the service agreement, they are required to provide a 30-day, written cancellation notice, This means that the effective date of the termination is 9-28-The customer owes for two invoices in order to satisfy the account balance of $338.16; Invoice [redacted] dated 5-26-in the amount of $and Invoice [redacted] dated 7-27-in the amount of $169,08, Both invoices cover the base rate, per the terms and conditions of the UBT Service agreement, and cover the periods 6-25-to 7–24–and 7-25-to 8–24-15, respectivelyThese coverage periods pre-date the notice of termination, 8-28-15, which is why both Invoices are due.On 9-24-15, [redacted] agreed, in writing, to pay the two invoices referenced abovePayment was never receivedOur requests for payment were ignored, The account was turned over to our collection agency on 11-20-for breach of contract.Kellee V [redacted] Accounts Receivable ManagerDoris G***VP Finance
Our response the Complaint you received about our company is as follows:UBT does offer a 12-month, money back guarantee, specific to Certain types of equipmentThe terms and conditions are clearly stated, in writing, in our marketing materials, as well as in Our service agreementsThe complainant's device did not qualifyThis fact was explained to the complainant multiple timesWe also directed the complainant to their fully executed service agreement, wherein the complainant acknowledged their understanding of the terms and conditionsThe complainant also states that the font size used in our marketing materials is too small, yet it is the same font size used in their own marketing materials, The complainant's statement that they were ignored is falseWe have documentation that supports the fact that UBT's Contract Manager, as well as our Senior Sales Administrator, explained UBT's terms and Conditions, and money-back guarantee, lm full detail, several timesFinally, It is UBT that offers the money-back guarantee, not the leasing company.Sincerely,Doris *G***, CFO
RE: Customer Complaint [redacted] , [redacted] To Whom it May Concern: [redacted] has a lease agreement with [redacted] and a service agreement with UBTUBT cannot address any questions or concerns regarding the [redacted] lease agreement because UBT and [redacted] are two separate entities,With respect to the UBT service agreement, customer requested to terminate the service agreement on 8–28-15, Per the terms and conditions of the service agreement, they are required to provide a 30-day, written cancellation notice, This means that the effective date of the termination is 9-28-The customer owes for two invoices in order to satisfy the account balance of $338.16; Invoice [redacted] dated 5-26-in the amount of $and Invoice [redacted] dated 7-27-in the amount of $169,08, Both invoices cover the base rate, per the terms and conditions of the UBT Service agreement, and cover the periods 6-25-to 7–24–and 7-25-to 8–24-15, respectivelyThese coverage periods pre-date the notice of termination, 8-28-15, which is why both Invoices are due.On 9-24-15, [redacted] agreed, in writing, to pay the two invoices referenced abovePayment was never receivedOur requests for payment were ignored, The account was turned over to our collection agency on 11-20-for breach of contract.Kellee V [redacted] Accounts Receivable ManagerDoris G***VP Finance
Our response the Complaint you received about our company is as follows:UBT does offer a 12-month, money back guarantee, specific to Certain types of equipmentThe terms and conditions are clearly stated, in writing, in our marketing materials, as well as in Our service agreementsThe complainant's device did not qualifyThis fact was explained to the complainant multiple timesWe also directed the complainant to their fully executed service agreement, wherein the complainant acknowledged their understanding of the terms and conditionsThe complainant also states that the font size used in our marketing materials is too small, yet it is the same font size used in their own marketing materials, The complainant's statement that they were ignored is falseWe have documentation that supports the fact that UBT's Contract Manager, as well as our Senior Sales Administrator, explained UBT's terms and Conditions, and money-back guarantee, lm full detail, several timesFinally, It is UBT that offers the money-back guarantee, not the leasing company.Sincerely,Doris *G***, CFO