United Car Care, Inc.

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me For the time being I need a fax number to send all documentation! I was planning on emailing but I didn't realize how much documentation it would be Please send me a fax number so I can send documentation immediately! Thank you
Sincerely,
*** ***

[A default letter is provided here which indicates your acceptance of ArbitrationIf you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .***,and find that arbitration is necessary
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/11/03) */
I have reviewed the complaint submitted by the customer and find as follows
The failures to the vehicle are long term and pre existing to contract sale date
I have approved a flat cancel for the contractThe contract holder needs to
contact the seller of the contract to submit the proper documentation for cancelation
Initial Consumer Rebuttal /* (3000, 12, 2015/11/17) */
To whom it may concern
upon receiving your email saying they would return the money I have paid United Car Care I sent them a letter requesting they return the money I have paid them and to stop charging my credit cardA total of $$down and payments of $I have not received any answer or check
The last statement I received shows Sept I have not received Octobers statement to see if they have made any other chargesSincerely *** J ***
Final Business Response /* (4000, 14, 2015/11/19) */
To date we have not received a cancelation request from the customerThe customer must contact the seller to process the requestA flat cancel and refund has been authorized
Final Consumer Response /* (2000, 16, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is the letter I sent today the last letter received no response
November 20,
United Car Care, Inc
PO Box
Englewood, CO XXXXX-XXXX
To whom it may concern
I am writing to request a return of all monies I have paid for contract #HBDMXXXXXXXX
This matter was handled by the Revdex.com and a letter sent for a refund
I just received this from the Revdex.com
On November 19, 2015, the business provided the following information:
To date we have not received a cancelation request from the customerThe customer must contact the seller to process the requestA flat cancel and refund has been authorized
I am asking for a closing of the contract and monies returned to me
The monies I have given you to date is
21-Apr-$
20-May-$
22-Jun-$
20-Jul-$
20-Aug-$
21-Sep-$
20-Oct-$
19-Nov-$
Total $
I hope this closes the contract
*** J ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meNot only that, But I am impressed with the company's structure of the settlementThank you very much for your flexibility concerning this claim and thank you the the Revdex.com for facilitating this agreement!
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/21) */
This contract has been canceled and a refund issued to the customer
Initial Consumer Rebuttal /* (3000, 8, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they did not refund my down payment to
my credit The down was $is was not credit back to my accountThe company was the one who cancel the contract, without my permissionThey cancel my auto paymentThank you for your attention in this matter
Final Business Response /* (4000, 10, 2015/08/10) */
The contract is a canceled contractThe customer has received a refund

I have reviewed the complaint submitted by the customer and find as followsUnited Car Care has requested the customer to submit the verifiable maintenance receipts for his vehicle so the claim can be further reviewedTo this date we have not received any documentation

Complaint: ***
I am rejecting this response because:
I will not concede to this*** *** (***) will verify that there was no improper previous repair, which is what this whole complaint started withIt wasn't because of wear and TearUnited Car Care's inspectors said they will not cover it because of improper previous repair, which is impossible, because there was no previous repair doneThere was only a replacement of gaskets and seals (as shown in the receipts I provided to UCC, and attached here)Furthermore, *** *** will tell you they could call the issue with the front differential as a mechanical failureIt is not something they could say, whether it is mechanical failure or wear and tearSincerely,
*** ***

Complaint: ***
I am rejecting this response because:First of all, there was no previous repair! They keep trying to say this but it jas never been worked on in the pastAs stated previously, there were seals and gaskets replaced in the area, nothing to do with the front differential directly.Secondly, in the contract, the first section AOur responsibilities: We agree to replace or reimburse you for the cost to repair or replace any parts covered by the contract due to a mechanical breakdown or failure. Then in Section E it goes on to describe what is not covered due to mechanical breakdown or failureThis list is extremely long and discusses acts of nature, negligence, repairs without prior authorization, etcThen the section UCC is referring to is in part s.) covered part due to wear and tear is not coveredHow is that possible? That sentence completely negates what is covered! A mechanical breakdown has been defined as: the inability of a covered part to perform the functionsfor which it was designed, due solely to defects in materials or faulty workmanshipIf it is the latter, and due to faulty workmanship as United Car Care claims, then they are responsible! If it is the former, and due to defects on materials then they are also responsibleI am not a mechanicI may have said it was wear and tear but I really dont knowFor that answer, I ask that you consult with *** *** and get their expert opinionAdditionally, if it was due to wear and tear, why wouldnt a paid insurance company cover that? Wouldnt it be the entire reason for purchasing the insurance in the first place? It appears to me, and im sure everyone whoever purchased UCC insurance, that this company will do everything possible to avoid paying for repairs, including writing up a contradictive contractIf this company avoids ever making payments to repairs then it is nothing more than a scam to swindle people out of their money and should be investigated
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The truck should either be fix or a full refund should issuedI bought theextended warranty to protect myself if anything went wrong with the truckit's their job to prove that I drove my car for a long period of time while the truck was overheating not me having to prove that I didn'tand for the record I DID NOT DRIVE MY TRUCK WHILE IT WAS OVER HEATINGI am the second owner of this vehicle I always keep up on my maintenanceI don't neglect my vehiclesthis is truly ridiculous having to go through thiswhat refund are they willing to give me?really want my truck fix
Sincerely,
*** ***

I have reviewed the customers complaint again and find as followsBased on the independent inspection report and digital photos United Car Care stands by the original decisionThe customer purchased the contract on 01/15/with 27,miles on the vehicleThe vehicle currently has 83,miles on it and the contract expires at 100,miles and has previous claims paidA full refund is not is not an option per the terms and conditions of the contractThe customer may file for cancelation and receive a pro rated refund

I have reviewed the complaint submitted and find as follows. Based on the repair facility diagnosis and 2 independent inspection reports and digital photos the customer drove the vehicle low on oil until the engine seized (locked up). Based on the terms and condition of the contract the customer...

agreed to at the time of purchase of the contract, continued operation of the vehicle after a failure is not covered. Both inspection reports and the notes from the claims screen with the customers comments have been forwarded to the Denver Revdex.com to be attached to this complaint.

Based on the independent inspection report and digital photos submitted to the Denver Revdex.com United Car Care stands by the original decision.

Initial Business Response /* (1000, 5, 2015/05/15) */
We do not show a contract under this name, please supply the last 6 digits of the vin number or the contract number.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
Vin is [redacted] XXXXXX contract number [redacted] XXXXXX
Final Business Response /* (4000, 9, 2015/06/01) */
I have reviewed the complaint submitted and find as follows.
Based in the independent inspection report and digital photos the claim was properly denied for lack of proper lubrication and driveline angle. Per the terms and conditions of the contract the customer must always maintain the fluid levels as per the specifications of the manufacturer.

I have reviewed the complaint submitted by the customer and find as follows. Based on the independent inspection report and the previous repair made by another repair facility, the rubber transmission line was leaking and repaired previous to this claim. The transmission was run low on fluid and was...

low on fluid when it arrived at the current repair facility. Due to continued operation with the fluid being low causing damage to the transmission. Based on the terms and conditions of the contract, the vehicle being operated without the proper amount of fluid causing damage is not covered. The independent inspection report has been forwarded to the Revdex.com for their review. The customer also canceled their contract on 02/05/2015 three days before submitting a complaint. This contract is no longer in effect.

We currently do not show a contract for this customer. Please provide a contract number or the last 6 digits of the vehicle's vin number.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Based on the terms and conditions of the contract, the independent inspection report and diagnosis of the failure this repair is not covered. The inspection report is attach to this complaint for review by the Denver Revdex.com. I have also inserted the section of the contract the customer agreed to at the time of purchase which excludes normal wear and tear. United Car Care stands by the decision.

I have reviewed the customers complaint and find as follows. Based on the repair facilities diagnosis and the independent inspection report the sensor failed due to water intrusion. Based on the terms and conditions of the contract failures caused by water are not covered as listed in section E...

(WHAT IS NOT COVERED) paragraph d. This is not a covered repair per the terms and conditions of the contract.d. Caused by acts of nature, or by any externalcause such as collision, fire, theft, freezing,vandalism, riot or explosion, terrorism,lightning, earthquake, windstorm,hail, volcanic eruption, water or flood,breakage of glass, falling objects, nuclearcontamination, smoke or any other cause

Complaint: [redacted]
I am rejecting this response because:
II'll see you all in court.. my camshaft had to be replaced which was a covered part... look forward to a letter from my attorney..
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the consumer in reference to complaint ID .[redacted],  and find that arbitration is necessary.