United Car Care

I have reviewed the customers complaint and find as followsBased on the repair facilities diagnosis and the independent inspection report the sensor failed due to water intrusionBased on the terms and conditions of the contract failures caused by water are not covered as listed in section E (WHAT IS NOT COVERED) paragraph dThis is not a covered repair per the terms and conditions of the contract.dCaused by acts of nature, or by any externalcause such as collision, fire, theft, freezing,vandalism, riot or explosion, terrorism,lightning, earthquake, windstorm,hail, volcanic eruption, water or flood,breakage of glass, falling objects, nuclearcontamination, smoke or any other cause

I have reviewed the complaint submitted and find as followsUnited Car Care has issued the check to the selling dealerThe customer must contact the selling dealer to pick up their check

We currently do not show a contract for this customerPlease provide a contract number or the last digits of the vehicle's vin number

I have reviewed the complaint submitted by the customer and find as followsBased on the independent inspection report and the previous repair made by another repair facility, the rubber transmission line was leaking and repaired previous to this claimThe transmission was run low on fluid and was low on fluid when it arrived at the current repair facilityDue to continued operation with the fluid being low causing damage to the transmissionBased on the terms and conditions of the contract, the vehicle being operated without the proper amount of fluid causing damage is not coveredThe independent inspection report has been forwarded to the Revdex.com for their reviewThe customer also canceled their contract on 02/05/three days before submitting a complaintThis contract is no longer in effect

I have researched the customers complaint and find as followsBased on the repair facilities diagnosis and what was called in for the failed components the failures are not covered by the terms and conditions of the contractThe repair facility stated the thermostat had failed which is not a covered part per the terms and conditions of the contractThe repair facility also stated injectors had failed due to carbon build upPer Section E (WHAT IS NOT COVERED) of the contract failures caused by carbon are not coveredBased on the information provided by the repair facility these failures are not covered per the terms and conditions of the contract

Initial Business Response / [redacted] (1000, 6, 2015/12/01) */ I have reviewed the complaint and find as follows The customer has not followed the terms and conditions of the contract he signed and acceptedSection B YOUR RESPONSIBILITIES We will however grant a flat cancel and full refund of the contract which will be sent to the lien holder of the vehicle since the contract is part of the loan on the vehicleThe customer must contact United Car Care and process the proper cancelation paperwork to complete the process before a refund can be processed Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the resolution of a full refund from United Car Care regarding the warranty on my truckAs their response provided through the Revdex.com is the only one we have received since requesting a resolution from United Car Care, we sincerely appreciate and thank the Revdex.com for its actions on our behalfIt would be nice to see a follow through on 'contract language,' in that, requiring proof of receipts be allowed only if what is being requested is proof or non proof of a deficiency that caused a repair to be needed

Complaint: [redacted] I am rejecting this response because: When I first noticed the problem with my vehicle I took it to the dealership, they told me to wait the (30) days then take it to a shop and not to worry about it because I purchased a really good warranty and that the warranty will take care of anything wrong with the truckSo after days I took it to a shop and they told me that it needs a new cam shaft and liftersThe dealership did not inform me about the 1,miles deal in the warranty that is pourly stated in the warranty book I receivedOnce it got denied the dealer ship told me to go to another shop so I didThe second shop I took it to is the sane shop the dealership uses to pre check the vehicles they sell to be deemed "OK" to sell on the lotAnd the dealership said the truck has never had that problem before I purchased the truck so that tells me that this was not a pre existing conditionThe cam failed two weeks after I purchased the truckI followed what the dealership told me to do and was told my truck will get fixed and I took there word for itThe dealership was for a while dealing with the warranty company for me and it seems that they have had trouble getting information the the rep in our area for united car care warrantyThe dealership even offered to pay a percentage to the warranty company for the claim of a new motorSince that was said I have not received any further information on getting my truck fixedBoth partys can not give a straight answer is what is going on they say they will call me back and never do so in stuck having the Revdex.com to get me answersI wish we can all have a conference call to sort it outSeems like nobody knows how to respond Sincerely, [redacted]

I have reviewed the complaint submitted by the customer and find as followsThe customer purchased a stated component coverage contract, (only the parts listed are covered) as stated on the contract with the listed componentsThe failed parts for this repair are not listed as covered components on the customers contractThe customer has had previous repairs covered for around $1,and the terms and conditions of the contract have not changed

I have reviewed the claim and find as followsThe claim has been approved for repair

Complaint: [redacted] I am rejecting this response because: II'll see you all in courtmy camshaft had to be replaced which was a covered partlook forward to a letter from my attorney Sincerely, [redacted]

I have reviewed the customers concern and find as followsThe convertible electric top motor is a covered component within the terms of the contractThe failure however is the pump assembly which is excluded in section E of the contract what is not covered " convertible top and sunroof mechanisms" Paragraph

I have reviewed the customers concern and find as followsBased on the terms and conditions of the contract the claim was approved but the repair facility did not want to install parts of like kind and qualityUnited Car Care offered to pay the shop the diagnostic fees and move the vehicle to a preferred location that would repair the vehicleThe contract allows for parts of like kind and quality but the customer did not want to utilize his contract for the repairs and canceled the agreementThe refund is based on a pro rated basis for the time the contract was in effect per the cancellation terms of the contract the customer signed and agreed to at the time of saleThe contract is cancelled and the customer has been refunded

Based on the independent inspection report and digital photos United Car Care stands by the original decision on this claim

Complaint: [redacted] United Car Care, Thank you for your quick responseThe matter is not settledUnited Car Care is saying that it is parts which are covered - the issue is not about the contract United Car Care did not tell me it is only the parts covered insurance and they told me that I would be covered for 150,miles - all parts and labor including electrical componentThe salesperson (Auto Service Agency ( [redacted] ) sold the insurance by giving information United Car Care stated that I should have read the contract, a booklet they sent me days after taking my paymentIt doesn’t clearly list what is and is not covered This is a consumer fraud and this "third party warranty" cheated me out of $Sincerely, [redacted] ***

I have reviewed the customers complaint and find as followsBased on the independent inspection report and digital photos the claim was denied due to sludge, varnish, parts broken from an outside source, and wear are not covered by the terms and conditions of the contracto) Caused by lack of required maintenance, misuse, negligence, incorrectcomputer programming, contamination of coolant, fuel, fluids orlubricants; resulting from engine sludge, carbon, pre-ignition,detonation, varnish, rust, corrosion, cracked rubber / neoprene parts,dry-rot, road chemicals, abuse, alteration, or lack of proper andnecessary amounts of coolant, fuel, fluids or lubricants;s) Due to gradual loss of performance resulting from operationand use (due to VEHICLE mileage / age) such as, but not limited tovalve guides, valves, piston rings, transmission clutch pack discs andbands, etc(Covered part MECHANICAL BREAKDOWN or FAILUREresulting from wear and tear is not covered);

I have reviewed the customers concern and find as followsThe failed part (throttle body) is not a covered part per the terms and conditions of the contractThe part is excluded in section E (what is not covered ) in the contract

Tell us why here

I have reviewed the customers concern and find as followsThe vehicle is being used as a commercial Limo which is not allowed by the terms and conditions of the contractThis type of usage is specifically excluded in the contractWe will offer the customer a full refund of his contract which will be paid to the lienholder if there is one as per the terms and conditions of the contractIf there is not a lienholder we would get the customer paid for the refund

Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ I have researched the complaint submitted and find as follows The maintenance receipts submitted by the customer are non verifiable as per the terms and conditions of the contract BYOUR RESPONSIBILITIES This CONTRACT requires VEHICLE maintenance to be performed as follows: a) All VEHICLE maintenance services are to be performed as recommended by YOUR VEHICLE manufacturerIf YOU are unsure of all required VEHICLE maintenance, contact YOUR local dealer of the make of YOUR VEHICLE or the ADMINISTRATOR; b) If requested, proof of required service including verifiable receipts showing date, mileage, and VEHICLE identification number of the VEHICLE at the time of service must be presented in order to have repairs begin on YOUR VEHICLE The receipts submitted do not contain the necessary information to verify maintenance was performed at the proper time and mileage recommended nor the required vehicle information Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because I have already sent updated documents, but they refuse to honor, my self maintenance documentsAfter researching the Internet on my [redacted] there are hundreds of cases exactly like mineI kept the maintenance up myselfBut United Car Care is who I'm paying for warranty coverage, since my manufacturer warranty expired(Go to: [redacted] engine/recall) Final Business Response / [redacted] (4000, 9, 2015/10/10) */ The maintenence receipts received are non verifiable per the terms and conditions of the contractUnited Car Care stands by the original decision

Revdex.com: I have reviewed the response made by the consumer in reference to complaint ID [redacted] , and find that arbitration is necessary