United Carpet & Floorz

Dear [redacted] ***,We are certainly disappointed and baffeld with the fact that [redacted] has chosen to go this route! As she has mentioned in her note to your organization, she entered into a contract with our company almost years ago to remodel her Kitchen and BathroomsWe have since attempted many times to set up installation dates to get her project started, but she has not been ready [redacted] even asked for an extension on her NO INTEREST Financing about a year into her agreement and we did so to accommodate herAs clearly discussed with her in our meeting months ago, we have had all her material in our possession all along and are more than willing to start the project based on her availabilityWe are also willing to settel this matter within the frame work of our service agreementUnited has been in business since and the key to our success for over years has been customer service and quality workOur goal is always to honor our customers and the service agreement we have with them and expect the same reasonable treatment from our customers in return Thank you for your time and look forward to getting this matter resolved soon

Dear Sir or Madam,Our record indicates that we ordered, received and installed the exact product we have on our service agreement with ** [redacted] in We would be more than happy to share all the information with her to clarify this situationOur store is open from 10a-7p Monday through Friday and we would make ourselves available to meet with [redacted] at our store according to her availability.Thank you and look forward to hearing from you

Dear [redacted] ,This is to inform you that we met with [redacted] at our showroom this past Saturday, 5/2/and clarified the misunderstanding that had occurred between the sales associate and [redacted] over a small piece of carpet remnent [redacted] selected and took home a new 10' x 8' piece of carpet and was fully satisfied.Thank you and feel free to contact us if you have any furthur questions or concerns regarding this matter

Dear [redacted] ***,We are more than happy to share the information provided by [redacted] Industries, the manufacturer of the quality, [redacted] carpet that is on the service agreement with ** [redacted] with himThis document will certainly prove that the carpet he selected and is installed in his home is in fact the exact carpet we orderd and received under his name and invoice numberWe also would like for ** [redacted] to bring us the remaining balance due on this contract that he has ignored for the past several monthsThank you and look forward to having this matter resolved with your involvement soon.Sincerely, [redacted] Service Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: United Carpet & Floor, Kitchen & Bath has never attempted to contact me, nor attempted to set up installation times If it was so, I would not have contacted Revdex.com It has been me chasing them In fact, when I spoke with their representative, [redacted] stated that when he went to search their warehouse for materials in my name that there was none Prior to, it was claimed that their was no record of my contract on file The fact of the matter still remains that I paid $14,via [redacted] account # [redacted] ***, and still to this day, I was billed for materials and services that I never had received I had been more than patient with United Carpet & Floor, Kitchen & Bath and I feel that I had been taken advantage of and they were hoping that I would go away With this in mind, if United Carpet & Floor, Kitchen & Bath honored their customers as stated then where is the quality assurance of ensuring that I received the appropriate services and quality of work? I am overwhelmed with disappointmentUnited Carpet & Floor, Kitchen & Bath business ethics and integrity comes into question I do not wish to continue any business relations with them I prefer to be refunded and conduct my business with another company that would exercise due diligenceVery respectfully, [redacted]

We responded to [redacted] 's letter on 5/13/and frankly were surprised to see that she reached out to Revdex.com to resolve this matterWe stated the same thing in our correspondence to [redacted] as we have to Revdex.comWe have all documentation on file, indicating what was on the service agreement and ordered to be identical to what was received and installed in her rental property in Washington, DCWe will, however try to reach out to [redacted] via phone to hopefully resolve this matter by direct communication

June 25, Per case ***, I reject the response of United Kitchen and BathI was never contacted by any personnel from this businessBy law, in order for a sale to be final there has to be an exchange of goods and services which never occurredAs stated in previous correspondence, *** *** employee, *** *** conveyed at the time that they did not have the material and could not perform the work at the time*** *** had plenty of time to due diligence and failed to do soMy patience had exhaustedI no longer want to continue to do any business with *** ***, I just want my $14,reimburse

Dear *** ***
This message is in further response to my complaint against United Carpet and Floors To date, I have not been contacted by that business regarding my complaint Before contacting Revdex.com, I tried to contact the business by certified letter on May 8, 2014, and received no response which is contrary to what they previously reported to you The cabinets listed on my service agreement are *** and the color is wheat The cabinets that were installed in my townhouse are *** and the color is wheat The price for *** is much more expensive than *** and I am asking to be reimbursed for the difference in priceI was not aware of this fact until I had to order a replacement for two of the cabinets due to a water leak, from a *** Vendor I feel that this business ripped me off and did not provide good customer service in my case

The following is our response to *** ***'s dispute with the financing companyPlease feel free to contact us if you have any future questions regarding this matter6/10/
*** ***
** *** Sales Financing
Co: UNITED CARPET AND FLOORS
Merchant Number: ***
Cardholder Name: *** *** *
Account Number: ***
Date of Purchase: 6/11/
Disputed Amount: $14,
Dear *** ***
Referring to the attached contract,
dated 6/11/(three years ago), you will find our company is contracted to
remodel two full bathrooms and an entire kitchen in *** ***’s home for a
total of $As obviously indicated in the same document, a total of
$was charged on this customers’ financing account as the initial deposit
Once all materials were purchased and the crews were made available to begin
this project in less than a month after the date of the contract, *** ***
was contacted to have the project started based on her availabilityHowever,
*** *** stated that she would not be available to begin the project due to
her work and extensive travel schedule and that she would contact our service
department when ready *** ***
contacted us four months later, asking to extend the initial financing term as
she was not yet ready to proceed with the renovation workAs you can see, in order
to accommodate our customer, we extended her financing term for another year
Now, after three years, *** *** is asking for a refund! Again, referring to the same contract, you will
find that it is clearly stated; IN AS MUCH AS THIS ORDER IS MADE TO SPECIAL
MEASUREMENTS & ORDER, THIS INVOICE IS NOT SUBJECT TO CANCELLATION
ALL SALES FINAL, NO REFUND
However, as we stated in a
recent meeting with *** ***, United is more than willing and able to start
the project for *** *** based on her availability and although, there has
been tremendous increase in the price of material and labor in the recent
years, we will honor our existing contract and will deliver our usual
professional work for *** ***
We thank you for your
involvement and ask to contact us, if there are any future questions regarding
this matter
Sincerely,
*** ***
Store Manager

I am rejecting this response because on May 8, 2014, I contacted the business by certified mail and gave them until 5/29/to contact me as I live in Indiana and the business is aware of thatAfter not receiving any response, I contacted your office which is what I said I would doAfter discussion with a *** rep, that's when I found out the info on my service agreement was wrongIt states that I have *** but I actually have *** cabinetsA Laurel, Md office assisted us in ordering the two correct replacement cabinets (***) for $My service agreement states *** and that's what I was charged for/>
Regards,
*** ***

Dear *** ***:
This message is in regard to my previous complaint submitted on 6/2/against United Carpet & Floorz I absolutely reject the answer the business has sent to Revdex.com
In their first response they don't mention anything about receiving my certified letter in May 2014, or of making a response That's because they didn't and haven't
In their second response, it appears that this is what they should have said in first response Why would they be surprised when I told them what would happen if they did not respond to my certified letter
I faxed my evidence to Revdex.com on 7/11/ Since the business has not contacted me, I would like for the business to send you their evidence as well I feel that they're trying to wear me down with the stall, but the proof is still hanging on my kitchen wall And they don't match up with the service agreement they wrote up Thank you
Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  United Carpet & Floor, Kitchen & Bath has never attempted to contact me, nor attempted to set up installation times.  If it was so, I would not have contacted Revdex.com.  It has been me chasing them.  In fact, when I spoke with their representative, [redacted] stated that when he went to search their warehouse for materials in my name that there was none.   Prior to, it was claimed that their was no record of my contract on file.  The fact of the matter still remains that I paid $14,000 via [redacted] account #[redacted], and still to this day, I  was billed for materials and services that I never had received.  I had been more than patient with United Carpet & Floor, Kitchen & Bath and I feel that I had been taken advantage of and they were hoping that I would go away.  With this in mind, if United Carpet & Floor, Kitchen & Bath honored their customers as stated then where is the quality assurance of ensuring that I received the appropriate services and quality of work?  I am overwhelmed with disappointment. United Carpet & Floor, Kitchen & Bath business ethics and integrity comes into question.  I do not wish to continue any business relations with them.  I prefer to be refunded and conduct my business with another company that would exercise due diligence.
Very respectfully,
[redacted]

Dear [redacted],This is to inform you that we met with [redacted] at our showroom this past Saturday, 5/2/15 and clarified the misunderstanding that had occurred between the sales associate and [redacted] over a small piece of carpet remnent. [redacted] selected and took home a new 10' x...

8' piece of carpet and was fully satisfied.Thank you and feel free to contact us if you have any furthur questions or concerns regarding this matter.

Dear [redacted],We are more than happy to share the information provided by [redacted] Industries, the manufacturer of the quality, [redacted] carpet that is on the service agreement with **. [redacted] with him. This document will certainly prove that the carpet he selected and is...

installed in his home is in fact the exact carpet we orderd and received under his name and invoice number. We also would like for **. [redacted] to bring us the remaining balance due on this contract that he has ignored for the past several months. Thank you and look forward to having this matter resolved with your involvement soon.Sincerely,[redacted]Service Manager

We responded to [redacted]'s letter on 5/13/14 and frankly were surprised to see that she reached out to Revdex.com to resolve this matter. We stated the same thing in our correspondence to [redacted] as we have to Revdex.com. We have all documentation on file, indicating what was on the service agreement and ordered to be identical to what was received and installed in her rental property in Washington, DC. We will, however try to reach out to [redacted] via phone to hopefully resolve this matter by direct communication.

Dear [redacted],We are certainly disappointed and baffeld with the fact that [redacted] has chosen to go this route! As she has mentioned in her note to your organization, she entered into a contract with our company almost 3 years ago to remodel her Kitchen...

and Bathrooms. We have since attempted many times to set up installation dates to get her project started, but she has not been ready. 
[redacted] even asked for an extension on her NO INTEREST Financing about a year into her agreement and we did so to accommodate her. As clearly discussed with her in our meeting 6 months ago, we have had all her material in our possession all along and are more than willing to start the project based on her availability. We are also willing to settel this matter within the frame work of our service agreement. United has been in business since 1979 and the key to our success for over 40 years has been customer service and quality work. Our goal is always to honor our customers and the service agreement we have with them and expect the same reasonable treatment from our customers in return. 
Thank you for your time and look forward to getting this matter resolved soon.

Dear Sir or Madam,Our record indicates that we ordered, received and installed the exact product we have on our service agreement with **. [redacted] in 2012. We would be more than happy to share all the information with her to clarify this situation. Our store is open from 10a-7p Monday through...

Friday and we would make ourselves available to meet with [redacted] at our store according to her availability.Thank you and look forward to hearing from you.

Review: We had United Carpet and Floorz install carpet and refinish our hardwood floors. They made a small hole in the wall, They did not use near enough polyurethane so 18 months later our hardwood floors have areas that the stain has come off. The [redacted] Carpet has multiple strands (at least 20 or more) coming out after 18 months. We have been in this house for 10 years and 9 of those years were with builder's grade Berber which our two Boxers did not harm at all. But somehow this carpet that the salesman [redacted] assured us would be better than the Berber for our dogs is failing. Conveniently [redacted] does not work for them anymore. The area where the carpet is failing is small and not in a high traffic area. After several phone calls [redacted] came out and was here about 5 minutes saying it was all the dogs. Then he said it was normal for the strands to come out and that we needed to cut them with scissors. Then he offered to cut them himself. He told us that we needed to pay $350 to have someone from [redacted] come out and look at the possibility of accessing the warranty. He is not responding to messages and refuses to do anything to help. We have left messages, gone by the store etc. We are always told we need to talk to [redacted] and he is not there. The hardwood looks worse than before we had the work done so they have essentially damaged the floors. We have contacted [redacted] Carpets and they told us that we must deal with United Carpet and Floorz directly. We paid over $6,000 to have this work done in our home and this is the most egregious example of shoddy work we have ever seen. The end result is worse than the condition of what we had before they did the work.Desired Settlement: We would like our money back so that we can pay a reputable contractor to fix the damage they have done to our floors.

Business

Response:

Dear Sir or Madam,

We have since met with **. & [redacted] at their residence to discuss and resolve their flooring concerns. We've also field yet another claim with [redacted] Industries to have the carpet inspected, but this time we eliminated the presence of the two large dogs in our report in order not to get denied prior to having the carpet physically inspected by their agent. Additionally, we have come up with a fair resolution to touch up the hardwood that were previously sanded and re-finished by our company. We will continue to work with [redacted] and all other parties involve in order to reasonably address all their concerns.

Thank you,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Did not get product paid for.Desired Settlement: Receive PRODUCT THAT WAS AGREED UPON IN THE STORE.

Business

Response:

Dear [redacted],We are more than happy to share the information provided by [redacted] Industries, the manufacturer of the quality, [redacted] carpet that is on the service agreement with **. [redacted] with him. This document will certainly prove that the carpet he selected and is installed in his home is in fact the exact carpet we orderd and received under his name and invoice number. We also would like for **. [redacted] to bring us the remaining balance due on this contract that he has ignored for the past several months. Thank you and look forward to having this matter resolved with your involvement soon.Sincerely,[redacted]Service Manager

Review: June 11, 2011, I was billed $14,000.00 for products and services via [redacted] to have my kitchen and bathrooms remodeled. I never received the products or services from United Carpet & Floor, United Kitchen & Bath. From June 11, 2011, until present, I had been getting the run around United Carpet & Floor, United Kitchen & Bath in terms of starting the services or at least giving me the products that I paid for where I can find someone else to provide the services for me. During this time period, the company would never contact me in regards of initiating the services or giving me the materials. When I asked to speak to the owner, I was always told by his employees that he was unavailable or out of country. There were times where the company's representative will schedule appointments to look at the work that needed to be done. I would had taken time off from work and they will be no shows. I had reached out to this company on numerous occasions and the company always been non-responsive. When I finally met with the owner January 3, 2014 he stated that I could not get a refund because I signed a contract and the sales were final and I owed him storage fees for the products. I never experienced anything like this before and I feel that he deliberately had taken advantage of me because he got $14,000.00 out of me and did not do anything.Desired Settlement: This has been mentally draining and a lot of my time has been wasted. I will like to have my money back. At this time, I do not trust anything that's been told to me from the company and I do not feel secure if anyone from that company was to come near my home.

Business

Response:

Dear [redacted],We are certainly disappointed and baffeld with the fact that [redacted] has chosen to go this route! As she has mentioned in her note to your organization, she entered into a contract with our company almost 3 years ago to remodel her Kitchen and Bathrooms. We have since attempted many times to set up installation dates to get her project started, but she has not been ready.