United Check Recovery

verification of debt was ordered it has not come back yet the representative that was working the file has been removed from the file if the consumer would like to speak with me directly to discuss this matter I can be reached at [redacted] ***

I have attached the recording of the communication between msWilliams and mr [redacted] relative there was no disclosure of any kind pertaining to the debt owed I have no problem removing mr [redacted] payments from our software If he would like to contact me in regards to this matter I can be reached at [redacted] *** I have reviewed the entire file and recordings and have found no issue with what was said In his original complaint call mr [redacted] stated that he still wanted to settle the debt (we reduced it by 50% for him) and was just upset that we had contacted his mother I would like the opportunity to discuss this matter with mr [redacted] myself

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will contact the business after I recieve the verification of debt Regards, [redacted]

The number given here is correct yesIt is correct hereThe will not give out their info in a phone call the initiateThe number is correct that they provided hereThis question was previously answered

I have started an inquiry with the original creditor to verify that the account has in fact been paid. I will forward their findings to the consumer upon receipt. I have removed the consumers phone numbers from our file so that he will no longer receive calls from us until we are able to
validate the debt. I would like the opportunity to discuss the fdcpa violations that the consumer claims we made. we take the laws governing our industry very seriously. If he was in fact threatened or deceived in anyway there will be consequences for t eh representative(s) that did so. I can be reached at *** *** ***. Regards,*** ***President of Collections

Mr *** did not ***n this loan. It was ***ned by his granddaughter, fraudulently. I have reviewed the recording of the call between Scott T*** and Mr***. At no time was he threatened in any way. there was no mention of any legal proceedings against him or his
granddaughter. He did not know what this loan was and said that he had never ***ned it. The granddaughter then called into our office trying to resolve it without his knowledge. I would be shocked if it were in fact that filed this complainnt and not his granddaughter under pretense. I would love the opprotunity to discuss this further with Mr***. I can be reached at *** ext 100. My name is Michael H*** and I am the President of this company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

My apologies. The documentation on the file and the recount of the happenings by my employee were not the same as what you are telling me. I would be more than happy to handle this myself. I would like the opportunity to speak with you to resolve this matter. I would be more than happy to offer you a reduction of the balance or a small monthly payment arrangement. If neither of these options are feasible for you and you require more time I can do this as well. I can be reached at *** ext

I have reviewed the call that Mr. [redacted] has taken issue with.  At no point was he told that he would not receive correspondence from my company, in writing, via the USPS.  He was simply asked if he was disputing the debt.  He said that he wasnt.  Mr. [redacted] refused to discuss...

the debt further and the call was ended.  We have since sent correspondence to his home address, per his request.  We have not heard back from the consumer as of 09:44am on 09-14-2017.  If Mr. [redacted] would like to speak with me directly regarding this matter I can be reached at [redacted] ext [redacted]Regards,Michael H[redacted]PresidentUCRB, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will contact the business after I recieve the verification of debt.
Regards,
[redacted]

I have attached the recording of the communication between ms. Williams and mr. [redacted] relative.  there was no disclosure of any kind pertaining to the debt owed.  I have no problem removing mr. [redacted] payments from our software.  If he would like to contact me in regards to this...

matter I can be reached at 1 [redacted]  I have reviewed the entire file and recordings and have found no issue with what was said.  In his original complaint call mr [redacted] stated that he still wanted to settle the debt (we reduced it by 50% for him) and was just upset that we had contacted his mother.  I would like the opportunity to discuss this matter with mr [redacted] myself.

Ms. [redacted], I have reviewed the account and can say  that there were not repeated calls to Ms. [redacted], her family, or her place of employment.  I have attached a screenshot of the account workings.  She was called at her residence, place of employment, and some relatives may...

have been called.  However, as the screenshot proves that this was done only 1 time per number on only one day, August 30th, 2016.  There was no threat of legal action.  It was simply a call about a check that Ms. [redacted] issued to my client that was returned as non-sufficient or closed.  We left messages with all of the numbers that she provided on her credit application.  I would like the chance to resolve this with Ms. [redacted].  I can be reached at the numbers listed below. Thank you for your assistance and support in resolving this complaint. Regards, Michael W. H[redacted]PresidentUnited Check Recovery Bureau, Inc.[redacted]

The number given here is correct yes. It is correct here. The will not give out their info in a phone call the initiate. The number is correct that they provided here. This question was previously answered.

This is not acceptable Mr. H[redacted] (if that's his real name) has had ample time to verify this as paid with the OC and has failed to do such. His company has had ample time to follow the laws that protect individuals from abusive companies such as his and has failed to do such. At this time the only resolution I will accept will be a letter mailed via USPS STATING the ACCOUNT IS PAID IN FULL! If I do not receive this letter by Oct 14, 2017 I will have no other choice but to exercise my legal rights and pursue the matter through the Utah Small Claims Court System. Maybe I will find more consumers that were mistreated and ask for a class action lawsuit. I do know now that I have the correct contact information for your company, which each time I requested it by phone it was refused. The above will be my only offer of settlement for legal rights being violated, no other response or offer will be accepted. 
Regards,
[redacted]

etter Business Bureau: if the company and the president Michael complies with what they said about setting up small monthly payments and can work out the following arrangement then it is accepted and resolved I will not know for sure until in writing they agree , so many misconstrued things were said I would like the agreement agreed to in writing and verbally if we can set up a monthly payment of 50.00 to begin December 1 2017 and thereafter until the balance is paid in full 50.00 a month due on the first of the month until the balance of which if there is a way to reduce it at all since I lost job and home I would like to request a reduction if at all possible as of now I show a balance as you stated of 895.00 . Regardless if you can please agree to 50.00 a month starting on December 1, 2017. I will also call this afternoon Friday November 17 about 3pm mst I tried yesterday but didn't leave a message and was told you do not take calls that is Michael anyway. I will try again this afternoon when I am with my granddaughter again. 
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  Regards
[redacted]

verification of debt was ordered it has not come back yet.  the representative that was working the file has been removed from the file.  if the consumer would like to speak with me directly to discuss this matter I can be reached at [redacted]

Ms. [redacted],I am terribly sorry for the inconvenience.  I have searched my collection software and do not see the number that you provided.  That does not mean that we did not call you.  It could simply mean that the number has been removed.  If there was another number that...

we called to reach you that was not provided please contact me directly at [redacted] or by email at: [redacted].  I have tried the incoming numbers to my company myself and they seem to be working fine.  Being that we use an eFax system I am unsure how the phone rings to a fax line.  Again, I am sorry if you feel like this has not been handled pr[redacted]rly.  Please do not hesitate to contact me so that I can resolve this issue. Regards,Michael ** H[redacted]President, UCRB, INC.