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United Coach Line

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United Coach Line Reviews (2)

In response to [redacted] s response, I am authorized to speak on behalf of United Coach Line in the absence of G***, the ownerI was made aware of the “situation” by G [redacted] and I have spoken to our driver VladimirThe statement by [redacted] regarding “It’s against the law” was in reference to “NOT” allowing a passenger access to comfortDespite the fact that “food and restroom” are available in the park, that is no concern to us as a companyThat is why food and refreshments were brought by the passengers, so they would not have to spend money in the parkBut nevertheless, our driver answered the need of a passenger’s requestThe “issue” has been addressedThe need to “defuse” the situation as [redacted] states, is his need, not oursHe created the situation [redacted] is merely attempting to push an issue that has no issueThe contract “signed” by [redacted] with United Coach Line was for transportation from the Bronx to Pennsylvania and return and was executed in wholeHis expressed “outrage” with our driver by allowing two guests in the vehicle is unfounded by any meansHis outburst to our driver is the cause for our driver to return the “tip”I am sure that [redacted] can get anyone to write letters about the handling of the few pieces of luggage underneath the busCan he also get letters from everyone that the “tip” money they all gave was returned to them? There is no founding of lack of service to substantiate the need for a refund of the contract price [redacted] ’s outburst upon our driver is the cause of this frivolous complaintI am sure that if [redacted] had approached our driver like a gentleman, there would be no “issue” to discuss at all Best Regards D [redacted] United Coach Line Inc [redacted] Toll Free ###-###-#### Office ###-###-#### Fax ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [So basically you are stating I could get anyone to agree with me and I also took there moneyHe's insinuating I could make up my own situation and have witnesses vouch for meBut doesn't this also States his driver could do the same? I asked if there was cameras in the bus so he could view what happen but he did not replyHe also stated he has not talk to the driver and is talking for G [redacted] the owner who was not thereI am not looking for a refund I am looking for them or the driver to take acceptance that his behavior was unprofessional but instead I keep getting attack and my character and reputation is being doubted by stating I did not return the tip and I acted aggressively when its the drivers word against mineAnd I have plenty of witness that are strong minded and act on their conscience as you could see by the situation of the guest requesting to enter the bus when I the director of the trip instructed otherwiseHer herself is willing to write a letter in my behalf stating the drivers action was unprofessionalShe stated she was thankful he let her in and she apologize for her against my instruction that was put in place yo protect the overall safety and protection of peoples belonging on the busThe guest food was left under the bus so they would be ableto access without having to get on the bus and there was a picnic area under tree a fee steps away from the bus so again that's not justify as to why he went against something that I agree with him before we got off the bus upon arrival at the parkIt seem the more I explain the situation and state facts that occur as I have witnesses and the camera on the bus I get my integrity and character attackThis definately shows how the company handles situation "professionally" I would like to go on record and have this whole conversation on display so guest who are thinking of contracting this company could read and make up their own mind by judging the replies from this company] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

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