The debtor's comments have been reviewed and they are not accurateA creditor placed a commercial claim incollections for $There was a signed and executed agreement between the two parties which called for the costof collections and attorney's fees to be added when the contract was breachedThe debtor company (***) breachedthe contractThe total placement was $The creditor invoice correctly as there was language in the contract asto separation and a notice requirementIf the notice requirement was followed then there would be no additional feefor leavingIt did not matter what the reason for leaving was between the two partiesThe debtor company failed tofollow the written agreed separation procedureThe complaint filed against UCC still is showing that the debtor company - [redacted] does not understand the contract that [redacted] executedThe individual named [redacted] was not calm in any part of her call to our company inresponse to a commercial request for communicationShe was aggressive in tone during all communicationsWhenattempting to correct her misunderstanding of the billing and the breach by her entity she became morecombativeAfter that communication my office emailed this individual requesting that they control their profanitywhich was directed at UCC and the creditorThe complaint filed against UCC is proof or an admission of [redacted] usingfowl profane language to express herselfThe complaint filed against UCC shows that this individual still does notunderstand what they paid for and why they owed the money.The $ [redacted] paid the creditor was not an acknowledgement by the creditor of any improper billingThe $paidby [redacted] was an offer to settle the claimThe debtor - [redacted] was made aware that the creditor had already allowed for a33% discount on the breach - with respect to the executed contract when the creditor invoiced originallyThat was agood will gesture that the creditor gave to the debtor companyInformation was provided back to the debtor afterlistening to a vigorous incorrect position issued by them to our office that the facts would show that the debtor was noton firm groundAt no time did our office stoop to the level of language that was being issued by [redacted] to ourofficeSimple business math questions were being asked to this individual and those comments coming back from thedebtor company portrayed an inability to subtract (28-=???)Our communication was professional and it was direct tothe facts.The quote in the complaint against UCC is not correct as those words were not saidAfter identifying my position as astockholder and after this individual comprehended that there was no one higher up in the company to speak with theycontinued to berate UCC, berate the creditor with more profanityWe kept UCC's communication in line with a normalcommercial demand for payment and in line with generally accepted industry communication on a commercial level.The debtor wired the payment to the creditor the next day after our office made the creditor aware of the aggressivenature of the communicationIt was the creditor that pointed out and reaffirmed to the debtor (***) that UCC'sdelivery of information - as to the facts for the billing on the breach on the notice issue were indeed correct &accurateUCC provided the debtor company with a copy of the executed contract citing section which spoke to andabout the notice requirement for separationThis was prior to payment by the debtor company and provided again bythe creditor to the debtor company with a settlement offerPayment was tendered by [redacted] as they knew they weresecuring an unearned discount and that payment was an acknowledgment that they had a commercial debt due to thatcreditor due to the breach of notice that occurred by them - ***The creditor allowed for an unearned discount onthe claim as the economics of the claim did not warrant investment in the form of litigationHowever, [redacted] is notaware of those facts.Please ensure the UCC record with the Revdex.com is kept in good standing as the complaint filed is (1) inaccurate (2) is anadmission by the filer that their use of profanity in their business communication is seemingly professional conduct -which UCC completely disagrees with & (3) that UCC has address this matter timely and the creditor in which UCCrepresented is satisfied with the level of service which allowed for resolution in line with a commercial setting[redacted] ***United Commercial Collections###-###-#### Ext***This is a commercial debt and all information will be used for that purpose
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Vince himself is replying as president of this company, UCCTo get to the point, he is a liarAnd Ironically, he himself states "she apologized for alleged partner's behavior..." Alleged meaning it did not happen I told Vince that he was mistaken; that [redacted] would never have spoken in that manner I have known [redacted] for over years, and anybody that knows him can vouch that he would never respond saying, “awesome, let’s rock and roll." To me, this indicated a accusation made by Vince, so that he didn't have to deal with this case, and shipped it immediately to an attorney I called myself, because [redacted] told me that the collections rep simply hung up on him This I can believe because on my last call to Vince he again, made completely accusations, did not let me speak when I tried to call him out on his lies, and then he hung up on me after stating harshly, "your file is with the attorney now, speak with him!" These are the facts: Vince made accusations against [redacted] , and shortly thereafter, sent the file to an attorney THis was done before I had even spoke to him Next, during my conversation with Vince, he did in fact tell me the file was submitted to the attorney already, BUT that he would CANCEL the request, and that I would be able to work with him I believed him, and therefore made payment to him Within about days, we received the 1st letter from the attorney I was very frustrated at this point, and told my partner [redacted] , "No, Vince said he would be handling our case, and I don't want to pay this attorney anything because I have already made a deal with the Collections company, therefore this attorney has no privity." [redacted] agreed, called the attorney 3x and emailed him explaining that UCC was in charge of our file, not him, the attorney I made a final attempt to call Vince and ask him what was going on Immediately, he was rude and contemptuous with me, and said, "Your file is with an attorney because you failed to pay." My file was with an attorney because of Vince's failure to apply ethical customer service and failure to perform his job as required People that work in the field of Collections have a duty to treat others with respect and try to collect the money requested by their client He has a duty to MITIGATE costsHere, he has instead involved a lawyer to deal with his workAgain, on the issue regarding [redacted] stating “awesome, let’s rock and roll," this is completely bogus and made up by Vince [redacted] would have admitted to me if he had said something like that When I told him what Vince told me (I myself already doubtful of this comment), [redacted] said, "***, you know I don't talk like that, that man literally just hung on me." I reason that MrVince did not like [redacted] for whatever reason, and instead of being professional, chose to make up a story so that he could send this file to someone else Lastly, Vince also mentions the story behind the past due payment to the original holder of the Receivables I do not believe any of that information is relevant to the case at hand, and therefore, while I could also give a background on the Receivable, it would be a waste of the Revdex.com's time The matter at hand is simple; United Commercial Collections does not care about their client, and they treat debtors in a disrespectful manner I myself tried to resolve the matter, and I would appreciate nothing more than an acknowledgement from UCC that, yes, the file was already sent to the attorney, and that nothing was actually done to get the file back
The debtor's comments have been reviewed and they are not accurate. A creditor placed a commercial claim incollections for $2785.81. There was a signed and executed agreement between the two parties which called for the costof collections and attorney's fees to be added when the contract was...
breached. The debtor company ([redacted]) breachedthe contract. The total placement was $3200.00. The creditor invoice correctly as there was language in the contract asto separation and a notice requirement. If the notice requirement was followed then there would be no additional feefor leaving. It did not matter what the reason for leaving was between the two parties. The debtor company failed tofollow the written agreed separation procedureThe complaint filed against UCC still is showing that the debtor company - [redacted] does not understand the contract that[redacted] executed. The individual named [redacted] was not calm in any part of her call to our company inresponse to a commercial request for communication. She was aggressive in tone during all communications. Whenattempting to correct her misunderstanding of the billing and the breach by her entity she became morecombative. After that communication my office emailed this individual requesting that they control their profanitywhich was directed at UCC and the creditor. The complaint filed against UCC is proof or an admission of [redacted] usingfowl profane language to express herself. The complaint filed against UCC shows that this individual still does notunderstand what they paid for and why they owed the money.The $1900 [redacted] paid the creditor was not an acknowledgement by the creditor of any improper billing. The $1900 paidby [redacted] was an offer to settle the claim. The debtor - [redacted] was made aware that the creditor had already allowed for a33% discount on the breach - with respect to the executed contract when the creditor invoiced originally. That was agood will gesture that the creditor gave to the debtor company. Information was provided back to the debtor afterlistening to a vigorous incorrect position issued by them to our office that the facts would show that the debtor was noton firm ground. At no time did our office stoop to the level of language that was being issued by [redacted] to ouroffice. Simple business math questions were being asked to this individual and those comments coming back from thedebtor company portrayed an inability to subtract (28-5 =???). Our communication was professional and it was direct tothe facts.The quote in the complaint against UCC is not correct as those words were not said. After identifying my position as astockholder and after this individual comprehended that there was no one higher up in the company to speak with theycontinued to berate UCC, berate the creditor with more profanity. We kept UCC's communication in line with a normalcommercial demand for payment and in line with generally accepted industry communication on a commercial level.The debtor wired the payment to the creditor the next day after our office made the creditor aware of the aggressivenature of the communication. It was the creditor that pointed out and reaffirmed to the debtor ([redacted]) that UCC'sdelivery of information - as to the facts for the billing on the breach on the notice issue were indeed correct &accurate. UCC provided the debtor company with a copy of the executed contract citing section 19 which spoke to andabout the notice requirement for separation. This was prior to payment by the debtor company and provided again bythe creditor to the debtor company with a settlement offer. Payment was tendered by [redacted] as they knew they weresecuring an unearned discount and that payment was an acknowledgment that they had a commercial debt due to thatcreditor due to the breach of notice that occurred by them - [redacted]. The creditor allowed for an unearned discount onthe claim as the economics of the claim did not warrant investment in the form of litigation. However, [redacted] is notaware of those facts.Please ensure the UCC record with the Revdex.com is kept in good standing as the complaint filed is (1) inaccurate (2) is anadmission by the filer that their use of profanity in their business communication is seemingly professional conduct -which UCC completely disagrees with & (3) that UCC has address this matter timely and the creditor in which UCCrepresented is satisfied with the level of service which allowed for resolution in line with a commercial setting.[redacted]. [redacted]United Commercial Collections###-###-#### Ext. [redacted]This is a commercial debt and all information will be used for that purpose.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Vince himself is replying as president of this company, UCC. To get to the point, he is a liar. And Ironically, he himself states "she apologized for alleged partner's behavior..." Alleged meaning it did not happen. I told Vince that he was mistaken; that [redacted] would never have spoken in that manner. I have known [redacted] for over 10 years, and anybody that knows him can vouch that he would never respond saying, “awesome, let’s rock and roll." To me, this indicated a false accusation made by Vince, so that he didn't have to deal with this case, and shipped it immediately to an attorney. I called myself, because [redacted] told me that the collections rep simply hung up on him. This I can believe because on my last call to Vince he again, made completely false accusations, did not let me speak when I tried to call him out on his lies, and then he hung up on me after stating harshly, "your file is with the attorney now, speak with him!" These are the facts: Vince made false accusations against [redacted], and shortly thereafter, sent the file to an attorney. THis was done before I had even spoke to him. Next, during my conversation with Vince, he did in fact tell me the file was submitted to the attorney already, BUT that he would CANCEL the request, and that I would be able to work with him. I believed him, and therefore made payment to him. Within about 10 days, we received the 1st letter from the attorney. I was very frustrated at this point, and told my partner [redacted], "No, Vince said he would be handling our case, and I don't want to pay this attorney anything because I have already made a deal with the Collections company, therefore this attorney has no privity." [redacted] agreed, called the attorney 3x and emailed him explaining that UCC was in charge of our file, not him, the attorney. I made a final attempt to call Vince and ask him what was going on. Immediately, he was rude and contemptuous with me, and said, "Your file is with an attorney because you failed to pay." My file was with an attorney because of Vince's failure to apply ethical customer service and failure to perform his job as required. People that work in the field of Collections have a duty to treat others with respect and try to collect the money requested by their client. He has a duty to MITIGATE costs. Here, he has instead involved a lawyer to deal with his work. Again, on the issue regarding [redacted] stating “awesome, let’s rock and roll," this is completely bogus and made up by Vince. [redacted] would have admitted to me if he had said something like that. When I told him what Vince told me (I myself already doubtful of this comment), [redacted] said, "[redacted], you know I don't talk like that, that man literally just hung on me." I reason that Mr. Vince did not like [redacted] for whatever reason, and instead of being professional, chose to make up a story so that he could send this file to someone else. Lastly, Vince also mentions the story behind the past due payment to the original holder of the Receivables. I do not believe any of that information is relevant to the case at hand, and therefore, while I could also give a background on the Receivable, it would be a waste of the Revdex.com's time. The matter at hand is simple; United Commercial Collections does not care about their client, and they treat debtors in a disrespectful manner. I myself tried to resolve the matter, and I would appreciate nothing more than an acknowledgement from UCC that, yes, the file was already sent to the attorney, and that nothing was actually done to get the file back.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is obvious that [redacted] is trying to cover up his unprofessional nature. He is very inaccurate in his account of what occurred. When I called UCC after receiving notice of collections, I spoke with Mr [redacted] directly. I advised him of my concern that our company had with the creditor, [redacted]. I told him that we felt we had "just cause" for terminating our agreement. In section 19 that Mr [redacted] refers to in his rebuttal, it notes that there is a specific amount of time to terminate that agreement if "not for cause". We feel as though we had just cause for termination due to the very high fees we were being charged as well as the lack of customer service. When I tried to explain this to Mr [redacted], he interrupted me and said I didn't understand and that "his client" doesn't care why we terminated our agreement. When I tried to explain again is when he called me "DUDE". The conversation started very professionally but NO ONE has the right to call me DUDE....... then proceed to call me ignorant. But apparently this is the way he likes to speak to people; he feels as though he can say whatever he wants to whomever he wants (typical collection person). What would be interesting is if the conversation was actually recorded like a lot of other professional businesses do; you know......for training purposes. [redacted] could certainly use additional training on people skills. Additionally, [redacted]'s accounting is also inaccurate. [redacted] did not SETTLE with the amount of $1900, that was the amount due based on the number of employees we had. I'm not sure where he came up with his numbers or where the "28-5" has any relevance that he references in his rebuttal. As you can see with his writing demeanor, he is very arrogant and rude. I forwarded all emails to the the Sr. Manager of [redacted] letting him know what kind of company (UCC) is and who they are dealing with and that it is a reflection on them personally. After reading the emails and speaking with [redacted], it was his decision to remove UCC from further communicating with us. Mr [redacted]'s direct reply...."I have instructed him to discontinue any communication with you. Clearly, the communication has been very heated and is not helping resolve the issue". Dr [redacted] and Mr [redacted] spoke via email and resolved all issues and the money was wired by the end of the week. Not the next day as [redacted] claims. This complaint is not necessarily about UCC directly but with [redacted] of UCC. He even admits that the conversation was professional initially. But when someone is going to call me DUDE then ignorant, I have every right to lash back. Regards,
[redacted]
The debtor's comments have been reviewed and they are not accurateA creditor placed a commercial claim incollections for $There was a signed and executed agreement between the two parties which called for the costof collections and attorney's fees to be added when the contract was breachedThe debtor company (***) breachedthe contractThe total placement was $The creditor invoice correctly as there was language in the contract asto separation and a notice requirementIf the notice requirement was followed then there would be no additional feefor leavingIt did not matter what the reason for leaving was between the two partiesThe debtor company failed tofollow the written agreed separation procedureThe complaint filed against UCC still is showing that the debtor company - [redacted] does not understand the contract that [redacted] executedThe individual named [redacted] was not calm in any part of her call to our company inresponse to a commercial request for communicationShe was aggressive in tone during all communicationsWhenattempting to correct her misunderstanding of the billing and the breach by her entity she became morecombativeAfter that communication my office emailed this individual requesting that they control their profanitywhich was directed at UCC and the creditorThe complaint filed against UCC is proof or an admission of [redacted] usingfowl profane language to express herselfThe complaint filed against UCC shows that this individual still does notunderstand what they paid for and why they owed the money.The $ [redacted] paid the creditor was not an acknowledgement by the creditor of any improper billingThe $paidby [redacted] was an offer to settle the claimThe debtor - [redacted] was made aware that the creditor had already allowed for a33% discount on the breach - with respect to the executed contract when the creditor invoiced originallyThat was agood will gesture that the creditor gave to the debtor companyInformation was provided back to the debtor afterlistening to a vigorous incorrect position issued by them to our office that the facts would show that the debtor was noton firm groundAt no time did our office stoop to the level of language that was being issued by [redacted] to ourofficeSimple business math questions were being asked to this individual and those comments coming back from thedebtor company portrayed an inability to subtract (28-=???)Our communication was professional and it was direct tothe facts.The quote in the complaint against UCC is not correct as those words were not saidAfter identifying my position as astockholder and after this individual comprehended that there was no one higher up in the company to speak with theycontinued to berate UCC, berate the creditor with more profanityWe kept UCC's communication in line with a normalcommercial demand for payment and in line with generally accepted industry communication on a commercial level.The debtor wired the payment to the creditor the next day after our office made the creditor aware of the aggressivenature of the communicationIt was the creditor that pointed out and reaffirmed to the debtor (***) that UCC'sdelivery of information - as to the facts for the billing on the breach on the notice issue were indeed correct &accurateUCC provided the debtor company with a copy of the executed contract citing section which spoke to andabout the notice requirement for separationThis was prior to payment by the debtor company and provided again bythe creditor to the debtor company with a settlement offerPayment was tendered by [redacted] as they knew they weresecuring an unearned discount and that payment was an acknowledgment that they had a commercial debt due to thatcreditor due to the breach of notice that occurred by them - ***The creditor allowed for an unearned discount onthe claim as the economics of the claim did not warrant investment in the form of litigationHowever, [redacted] is notaware of those facts.Please ensure the UCC record with the Revdex.com is kept in good standing as the complaint filed is (1) inaccurate (2) is anadmission by the filer that their use of profanity in their business communication is seemingly professional conduct -which UCC completely disagrees with & (3) that UCC has address this matter timely and the creditor in which UCCrepresented is satisfied with the level of service which allowed for resolution in line with a commercial setting[redacted] ***United Commercial Collections###-###-#### Ext***This is a commercial debt and all information will be used for that purpose
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Vince himself is replying as president of this company, UCCTo get to the point, he is a liarAnd Ironically, he himself states "she apologized for alleged partner's behavior..." Alleged meaning it did not happen I told Vince that he was mistaken; that [redacted] would never have spoken in that manner I have known [redacted] for over years, and anybody that knows him can vouch that he would never respond saying, “awesome, let’s rock and roll." To me, this indicated a accusation made by Vince, so that he didn't have to deal with this case, and shipped it immediately to an attorney I called myself, because [redacted] told me that the collections rep simply hung up on him This I can believe because on my last call to Vince he again, made completely accusations, did not let me speak when I tried to call him out on his lies, and then he hung up on me after stating harshly, "your file is with the attorney now, speak with him!" These are the facts: Vince made accusations against [redacted] , and shortly thereafter, sent the file to an attorney THis was done before I had even spoke to him Next, during my conversation with Vince, he did in fact tell me the file was submitted to the attorney already, BUT that he would CANCEL the request, and that I would be able to work with him I believed him, and therefore made payment to him Within about days, we received the 1st letter from the attorney I was very frustrated at this point, and told my partner [redacted] , "No, Vince said he would be handling our case, and I don't want to pay this attorney anything because I have already made a deal with the Collections company, therefore this attorney has no privity." [redacted] agreed, called the attorney 3x and emailed him explaining that UCC was in charge of our file, not him, the attorney I made a final attempt to call Vince and ask him what was going on Immediately, he was rude and contemptuous with me, and said, "Your file is with an attorney because you failed to pay." My file was with an attorney because of Vince's failure to apply ethical customer service and failure to perform his job as required People that work in the field of Collections have a duty to treat others with respect and try to collect the money requested by their client He has a duty to MITIGATE costsHere, he has instead involved a lawyer to deal with his workAgain, on the issue regarding [redacted] stating “awesome, let’s rock and roll," this is completely bogus and made up by Vince [redacted] would have admitted to me if he had said something like that When I told him what Vince told me (I myself already doubtful of this comment), [redacted] said, "***, you know I don't talk like that, that man literally just hung on me." I reason that MrVince did not like [redacted] for whatever reason, and instead of being professional, chose to make up a story so that he could send this file to someone else Lastly, Vince also mentions the story behind the past due payment to the original holder of the Receivables I do not believe any of that information is relevant to the case at hand, and therefore, while I could also give a background on the Receivable, it would be a waste of the Revdex.com's time The matter at hand is simple; United Commercial Collections does not care about their client, and they treat debtors in a disrespectful manner I myself tried to resolve the matter, and I would appreciate nothing more than an acknowledgement from UCC that, yes, the file was already sent to the attorney, and that nothing was actually done to get the file back
The debtor's comments have been reviewed and they are not accurate. A creditor placed a commercial claim incollections for $2785.81. There was a signed and executed agreement between the two parties which called for the costof collections and attorney's fees to be added when the contract was...
breached. The debtor company ([redacted]) breachedthe contract. The total placement was $3200.00. The creditor invoice correctly as there was language in the contract asto separation and a notice requirement. If the notice requirement was followed then there would be no additional feefor leaving. It did not matter what the reason for leaving was between the two parties. The debtor company failed tofollow the written agreed separation procedureThe complaint filed against UCC still is showing that the debtor company - [redacted] does not understand the contract that[redacted] executed. The individual named [redacted] was not calm in any part of her call to our company inresponse to a commercial request for communication. She was aggressive in tone during all communications. Whenattempting to correct her misunderstanding of the billing and the breach by her entity she became morecombative. After that communication my office emailed this individual requesting that they control their profanitywhich was directed at UCC and the creditor. The complaint filed against UCC is proof or an admission of [redacted] usingfowl profane language to express herself. The complaint filed against UCC shows that this individual still does notunderstand what they paid for and why they owed the money.The $1900 [redacted] paid the creditor was not an acknowledgement by the creditor of any improper billing. The $1900 paidby [redacted] was an offer to settle the claim. The debtor - [redacted] was made aware that the creditor had already allowed for a33% discount on the breach - with respect to the executed contract when the creditor invoiced originally. That was agood will gesture that the creditor gave to the debtor company. Information was provided back to the debtor afterlistening to a vigorous incorrect position issued by them to our office that the facts would show that the debtor was noton firm ground. At no time did our office stoop to the level of language that was being issued by [redacted] to ouroffice. Simple business math questions were being asked to this individual and those comments coming back from thedebtor company portrayed an inability to subtract (28-5 =???). Our communication was professional and it was direct tothe facts.The quote in the complaint against UCC is not correct as those words were not said. After identifying my position as astockholder and after this individual comprehended that there was no one higher up in the company to speak with theycontinued to berate UCC, berate the creditor with more profanity. We kept UCC's communication in line with a normalcommercial demand for payment and in line with generally accepted industry communication on a commercial level.The debtor wired the payment to the creditor the next day after our office made the creditor aware of the aggressivenature of the communication. It was the creditor that pointed out and reaffirmed to the debtor ([redacted]) that UCC'sdelivery of information - as to the facts for the billing on the breach on the notice issue were indeed correct &accurate. UCC provided the debtor company with a copy of the executed contract citing section 19 which spoke to andabout the notice requirement for separation. This was prior to payment by the debtor company and provided again bythe creditor to the debtor company with a settlement offer. Payment was tendered by [redacted] as they knew they weresecuring an unearned discount and that payment was an acknowledgment that they had a commercial debt due to thatcreditor due to the breach of notice that occurred by them - [redacted]. The creditor allowed for an unearned discount onthe claim as the economics of the claim did not warrant investment in the form of litigation. However, [redacted] is notaware of those facts.Please ensure the UCC record with the Revdex.com is kept in good standing as the complaint filed is (1) inaccurate (2) is anadmission by the filer that their use of profanity in their business communication is seemingly professional conduct -which UCC completely disagrees with & (3) that UCC has address this matter timely and the creditor in which UCCrepresented is satisfied with the level of service which allowed for resolution in line with a commercial setting.[redacted]. [redacted]United Commercial Collections###-###-#### Ext. [redacted]This is a commercial debt and all information will be used for that purpose.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Vince himself is replying as president of this company, UCC. To get to the point, he is a liar. And Ironically, he himself states "she apologized for alleged partner's behavior..." Alleged meaning it did not happen. I told Vince that he was mistaken; that [redacted] would never have spoken in that manner. I have known [redacted] for over 10 years, and anybody that knows him can vouch that he would never respond saying, “awesome, let’s rock and roll." To me, this indicated a false accusation made by Vince, so that he didn't have to deal with this case, and shipped it immediately to an attorney. I called myself, because [redacted] told me that the collections rep simply hung up on him. This I can believe because on my last call to Vince he again, made completely false accusations, did not let me speak when I tried to call him out on his lies, and then he hung up on me after stating harshly, "your file is with the attorney now, speak with him!" These are the facts: Vince made false accusations against [redacted], and shortly thereafter, sent the file to an attorney. THis was done before I had even spoke to him. Next, during my conversation with Vince, he did in fact tell me the file was submitted to the attorney already, BUT that he would CANCEL the request, and that I would be able to work with him. I believed him, and therefore made payment to him. Within about 10 days, we received the 1st letter from the attorney. I was very frustrated at this point, and told my partner [redacted], "No, Vince said he would be handling our case, and I don't want to pay this attorney anything because I have already made a deal with the Collections company, therefore this attorney has no privity." [redacted] agreed, called the attorney 3x and emailed him explaining that UCC was in charge of our file, not him, the attorney. I made a final attempt to call Vince and ask him what was going on. Immediately, he was rude and contemptuous with me, and said, "Your file is with an attorney because you failed to pay." My file was with an attorney because of Vince's failure to apply ethical customer service and failure to perform his job as required. People that work in the field of Collections have a duty to treat others with respect and try to collect the money requested by their client. He has a duty to MITIGATE costs. Here, he has instead involved a lawyer to deal with his work. Again, on the issue regarding [redacted] stating “awesome, let’s rock and roll," this is completely bogus and made up by Vince. [redacted] would have admitted to me if he had said something like that. When I told him what Vince told me (I myself already doubtful of this comment), [redacted] said, "[redacted], you know I don't talk like that, that man literally just hung on me." I reason that Mr. Vince did not like [redacted] for whatever reason, and instead of being professional, chose to make up a story so that he could send this file to someone else. Lastly, Vince also mentions the story behind the past due payment to the original holder of the Receivables. I do not believe any of that information is relevant to the case at hand, and therefore, while I could also give a background on the Receivable, it would be a waste of the Revdex.com's time. The matter at hand is simple; United Commercial Collections does not care about their client, and they treat debtors in a disrespectful manner. I myself tried to resolve the matter, and I would appreciate nothing more than an acknowledgement from UCC that, yes, the file was already sent to the attorney, and that nothing was actually done to get the file back.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is obvious that [redacted] is trying to cover up his unprofessional nature. He is very inaccurate in his account of what occurred. When I called UCC after receiving notice of collections, I spoke with Mr [redacted] directly. I advised him of my concern that our company had with the creditor, [redacted]. I told him that we felt we had "just cause" for terminating our agreement. In section 19 that Mr [redacted] refers to in his rebuttal, it notes that there is a specific amount of time to terminate that agreement if "not for cause". We feel as though we had just cause for termination due to the very high fees we were being charged as well as the lack of customer service. When I tried to explain this to Mr [redacted], he interrupted me and said I didn't understand and that "his client" doesn't care why we terminated our agreement. When I tried to explain again is when he called me "DUDE". The conversation started very professionally but NO ONE has the right to call me DUDE....... then proceed to call me ignorant. But apparently this is the way he likes to speak to people; he feels as though he can say whatever he wants to whomever he wants (typical collection person). What would be interesting is if the conversation was actually recorded like a lot of other professional businesses do; you know......for training purposes. [redacted] could certainly use additional training on people skills. Additionally, [redacted]'s accounting is also inaccurate. [redacted] did not SETTLE with the amount of $1900, that was the amount due based on the number of employees we had. I'm not sure where he came up with his numbers or where the "28-5" has any relevance that he references in his rebuttal. As you can see with his writing demeanor, he is very arrogant and rude. I forwarded all emails to the the Sr. Manager of [redacted] letting him know what kind of company (UCC) is and who they are dealing with and that it is a reflection on them personally. After reading the emails and speaking with [redacted], it was his decision to remove UCC from further communicating with us. Mr [redacted]'s direct reply...."I have instructed him to discontinue any communication with you. Clearly, the communication has been very heated and is not helping resolve the issue". Dr [redacted] and Mr [redacted] spoke via email and resolved all issues and the money was wired by the end of the week. Not the next day as [redacted] claims. This complaint is not necessarily about UCC directly but with [redacted] of UCC. He even admits that the conversation was professional initially. But when someone is going to call me DUDE then ignorant, I have every right to lash back. Regards,
[redacted]